Provides an opportunity for residents and visitors to request an accessible format or communication support for City services, programs or documentation.
Before you begin
Before you begin
- If you are requesting an accessible format, you will need to know the name of the document
- If you are unsure what format or communication support you require, you can contact the City’s Corporate Accessibility Office by email or by calling 3-1-1
- If you would like to receive your water and sewer bill or tax bill in an accessible format (e-text, large print or Braille), you can do so by contacting Revenue Services directly at 613-580-2444, (TTY: 613-580-2401)
- For more information on how the City manages requests, consult the City’s Accessible Formats and Communication Supports Procedure
Cost
Cost
If there is a cost, it will be no more than the regular cost charged to other persons. You will be notified of the regular cost.
Request
Request
Online
By completing the Accessible formats document request form.
In-person
The following service will be provided in person between 8:30am - 4pm.
- Laurier Client Service Centre, 110 Laurier Avenue West
- Nepean Client Service Centre, 101 Centrepointe Drive
- Kanata Client Service Centre, 580 Terry Fox Drive (open Tuesday, Wednesday and Thursdays only)
- Orleans Client Service Centre, 255 Centrum Boulevard (open Tuesday, Wednesday and Thursdays only)
- Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday)
- West Carleton Client Service Centre, 5670 Carp Road (open Wednesday)
- North Gower Client Service Centre, 2155 Roger Stevens Drive (open Thursday)
By Phone
By calling 3-1-1 (613-580-2400) / 613-580-2401(TTY)
By Email
By e-mailing 311@ottawa.ca