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Accessible format or communication support request

Provides an opportunity for residents to request an accessible format or communication support.

  • If you are requesting an accessible format, you will need to know the name of the document
  • If you are unsure what format or communication support you require, you can contact the City’s Corporate Accessibility Office by email or by calling 3-1-1

  • If there is a cost, it will be no more than the regular cost charged to other persons. You will be notified of the regular cost.


By completing the online request form


This service is available by appointment only.

Please select a location to book an appointment time:

Laurier Client Service Centre, 110 Laurier Avenue West

Nepean Client Service Centre, 101 Centrepointe Drive

Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law.

By Phone

By calling 3-1-1 (613-580-2400) / 613-580-2401(TTY)

By Email

By e-mailing