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Office of Protocol

The Office of Protocol provides leadership and coordination in the City’s ceremonial, protocol and diplomatic activities that are designed to enhance the City of Ottawa’s profile in a politically and culturally sensitive and positive manner. It is responsible for a portfolio of events, activities and services that benefit, promote and celebrate the City of Ottawa. The Office works to facilitate resolution to diplomatic issues related to foreign Embassies and High Commissions located in Ottawa. It also provides support on various matters involving the federal and provincial governments and maintains ongoing contact with national and provincial associations representing the collective interest of municipalities.

Awards and Recognition

  • Civic Appreciation Awards (replaced in 2011 by the Mayor’s City Builder Award)
  • Commemorative Street Naming for Veterans
  • Granting and/or Exercising Freedom of the City
  • Key to the City
  • Mayor's City Builder Award
  • Order of Ottawa and Brian Kilrea Award for Excellence in Coaching
Learn More

Events and Activities

  • Building Illuminations
  • Courtesy Calls
  • Events
  • Flag Protocol
  • Gift Bank
  • Presentations and Recognitions at Council
  • Proclamations
  • Study Tours and Visiting Delegations
Learn More

Office of Protocol Procedures

  • Accessing the Protocol Gift Bank Inventory Procedures
  • Maintaining the Protocol Gift Bank Inventory Procedures
  • Events and Reception Procedures
  • Flag Protocol Procedures
  • Study Tours/Visiting Delegations Procedures
  • Presentations/Recognitions at Council Procedures
  • Proclamation Procedures
  • Office of Protocol Policy
Learn More

Symbols of Ottawa

  • Chain of Office
  • Mayor's Ceremonial Desk and Chair
  • Mayor's Robe of Office
  • Coat of Arms
  • Flower
  • Flag
  • HMCS Ottawa
  • Motto
  • Official Regiment
Learn More

Contacts

Cathy Bowles
Chief of Protocol
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario  K1P 1J1
Tel: 613-580-2424, extension 21521
Fax: 613-580-2438

Elizabeth Siwicki
Coordinator, Intergovernmental Relations
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario  K1P 1J1
Tel: 613-580-2424, extension 41495
Fax: 613-580-2438

Arnold McLean
Protocol Advisor
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario  K1P 1J1
Tel: 613-580-2424, extension 21520
Fax: 613-580-2438

Courtesy Calls  ​
Flag Protocol

Giulia Ricciuto
Protocol Advisor
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario  K1P 1J1
Tel: 613-580-2424, extension 14755
Fax: 613-580-2438

Building Illuminations​
Proclamations

Heather Theoret
Protocol Advisor
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario  K1P 1J1
Tel: 613-580-2424, extension 17819
Fax: 613-580-2438

Council Presentations and Recognitions
Study Tours / Visiting Delegations​​

Daniel Francoeur
Protocol Officer
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario  K1P 1J1
Tel: 613-580-2424, extension 24944
Fax: 613-580-2438

Protocol Gift Bank
Sponsorship, Protocol Events

Glenna Jaggard
Protocol Assistant
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario  K1P 1J1
Tel: 613-580-2424, extension 25683
Fax: 613-580-2438

General Enquiries