Other supports

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Home Support Services

Home Support Services provide help with light housekeeping to eligible low-income residents who have a medical need and who have little or no supports in the community. Light housekeeping may include:  floors, bathrooms, laundry, kitchen and light dusting.

Who can get Home Support Services?

  • Your income must be below the “low income cut-off” or you are in receipt of social assistance
  • You have a documented medical reason that prevents you from doing homemaking tasks on your own
  • You have little or no support to help you with housekeeping tasks. For example, you live alone and have no family close by

Apply for Home Support Services

Call 3-1-1 between 8:45 am and 4 pm

  • Select 1 for service in English or 2 for service in French
  • Select 4 for Social Services
  • TTY Line 1-800-855-0511

Eligibility will be assessed during a telephone interview followed with a home visit by a case worker.  

For more information, e-mail CommunitySupports@ottawa.ca.

Catherine Street Community Service Hub

The Catherine Street Community Service Hub, located at 370 Catherine Street, is a safe resting space where residents can access City and community social supports in one location. The hub offers services by a team of Employment and Social Services and community partner agency staff.  The hub is open from Monday to Friday, 8 am to 4:30 pm.

Services

  • Somerset West Community Health Centre community support staff
  • Application support for financial assistance:
    • Ontario Works
    • Ontario Disability Support Program
    • Essential Health and Social Supports Program
    • Child care fee subsidy
  • Housing support and referrals
  • Employment services (Employment Ontario)
  • Community and health services referrals

Residents can access:

  • Walk-in and scheduled appointments for services
  • Safe resting space and seating
  • Washrooms
  • Charging stations
  • Public computers
  • Wi-Fi
  • Telephones

Contact us

cscshub@ottawa.ca
613-580-2400 ext. 26468