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Financial assistance

COVID-19 federal benefits and services

Federal benefits to help Canadians and businesses facing hardship as a result of the global COVID-19 outbreak.

Financial support for individuals who need urgent help

Applications for Ontario Works are completed online or over the phone. To apply:

Applications for emergency assistance are completed online or over the phone. To apply:

Applications for Essential Health and Social Supports (EHSS) program are completed over the phone. To apply:

  • Call 3-1-1, select 1 for English, 4 for Social Services, then 3

Ongoing Ontario Works clients - call us!

Starting June 7, all Employment and Social Service Offices will resume:

  • In-person service, by appointment only, and
  • Limited counter service from 9 am to 3 pm

Locations include: 

  • 370 Catherine Street
  • 100 Constellation Drive
  • 2020 Walkley Road
  • 2339 Ogilvie Road
  • For all other services, staff will continue to provide telephone or email support from 8:30 am to 4:30 pm Monday to Friday.
  • Call your case worker or call 3-1-1, select 1 for English, 4 for Social Services, then 2 for supports available to update your file.
  • Visit to get payment information, report income or change your address. For help to register, call 1-888-999-6130 or your case worker.
  • Ontario Works claimants do not need to drop off documents, including income reporting statements.  Those documents can be dropped off at a later date.

Social Services Hub activities remain closed to the general public; Employment Ontario virtual workshops and employment coaching are available by virtual appointment only. Visit Help finding a job or Employment Ontario to book an appointment.

Local community supports

  • Call 2-1-1 or go online and search by topic for income support and referrals to local community, social, government and health services.