Housing services

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Outreach

The City continues to support residents experiencing homelessness or at risk of becoming homeless through emergency shelters, support services and outreach. Funding for homelessness programs continues. Some agencies are closed, but staff are available by phone. Agencies that are open have reduced staffing, are physical (social) distancing and are following strict hygiene procedures.

Housing providers are checking in with vulnerable tenants over the phone.

Ottawa Inner City Health, an organization that provides health care to the homeless and street communities, is visiting shelters with a mobile assessment van. A nurse is in on call during evenings and weekends.

Isolation centre for single homeless people

Routhier Community Centre 

172 Guigues Avenue

  • Temporary isolation centre for single homeless people that need to self-isolate. This will help mitigate the spread of the virus within the shelter environment.
  • The City consults with Ottawa Public Health and Ottawa Inner City Health to implement best practices for cleaning and maintaining the centre, both as its use as an isolation centre and before it is returned to the City for community use.

Physical distancing centres for men and women

Dempsey Community Centre

1895 Russell Road

  • Temporary physical distancing centre for women 18 years and older.
  • The facility offers food, bathrooms, showers, common sleeping areas, access to computers, Wi-Fi and television.
  • For placement, call 3-1-1 then 4 for Social Services.

Shelters for singles and families remain open and are accepting clients. Call 3-1-1 to complete a homelessness assessment.

75 Nicholas Street, Ottawa

  • Temporary physical distancing centre for single men (experiencing homelessness) 18 years and older.
  • The facility offers food, bathrooms, showers, common sleeping areas, access to computers and Wi-Fi.
  • For placement, call 3-1-1 then 4 for Social Services.

Shelters for singles and families remain open and are accepting clients. Call 3-1-1 to complete a homelessness assessment.

Respite centres, showers and washrooms

Day programs offering washroom, shower, and other social services, remain open to meet the needs of the communities they serve to help people experiencing homelessness during the COVID-19 pandemic.

  • Bernard Grandmaître Arena (309 McArthur Avenue) is open from Monday to Friday 9:30 am to 4 pm.
  • Tom Brown Arena (141 Bayview Station Road) is open from Monday to Friday 9:30 am to 4 pm. 
  • Vanier Community Service Centre (290 Dupuis Street) open Monday to Friday 8:30 am to 4:30 pm. Washroom facility only.

Refer to Day program services (washroom, shower, and laundry facilities) for a list of resources.

Using shared laundry facilities

Research suggests that CoV-2, the virus that causes COVID-19, can live for hours to days on hard surfaces. Laundry machines, countertops, and furniture need to be sanitized often. Check out this poster for using shared laundry facilities.

Using shared laundry facilities - (English) [ PDF – 452 KB ]

Allowances and rent supplements

Households and landlords will get housing allowances and rent supplements one week early to help cash flow.

The Social Housing Registry continues to take calls from residents. People fleeing domestic violence can continue to apply for priority housing.