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Resources for people in need

Food resources

The City of Ottawa is partnering with community agencies to connect residents to resources, services, programs, and support during the COVID-19 pandemic. The Fact Sheet on Food Resources contains food resources for home delivery, pick-up options and isolated seniors. Note that certain food banks and organizations serve specific areas of the city only. It is important to confirm that the food resource can serve that address.

Additionally, Community Navigation of Eastern Ontario I 2-1-1 provides a search function based on postal code for all food resources in the Ottawa area or call 2-1-1 for in person assistance in over 200+ languages.

​​​​​​​Contact information for Human Needs Task Force

HNTF@ottawa.ca | 613-580-2424 ext. 26753

Masks

Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law.

Wearing a cloth mask does not replace physical distancing, hand washing and monitoring your health. Staying two metres away from people you don’t live with is important but isn’t always possible in public spaces. Wearing a mask adds an extra layer of protection, especially for others in case you have COVID-19. It may also help reduce your risk in case others have COVID-19.

For more information about masks, visit Ottawa Public Health’s website and Health Canada's website.

Help getting a mask

If you want to buy a mask, the Ottawa Public Health website has a list of vendors that sell masks.

If you live in Ottawa and do not have the means to buy a mask, contact the Community Health and Resource Centre in your area. The Human Needs Task Force has partnered with local community agencies to support the distribution of non-medical cloth masks.

Making a cloth mask

There are different ways to make a cloth mask. Visit the Ottawa Public Health website for resources on how to make your own mask and face covering

Donating cloth masks

If you are interested in donating cloth masks, contact one of the following community partners who would be happy to receive your generous donation:

  1. Rideau Rockcliffe Community Resource Centre at Gifts.InKindProgram@crcrr.org / – 815 St. Laurent Boulevard: 613-745-0073.
  2. Western Ottawa Community Resource Centre – Cristina DiTomaso Ditomaso@wocrc.ca 2 MacNeil Court: 613-591-3686. Ext 313
  3. Community House Coalition of Ottawa: Carla Thur. at Coalition@ottawacommunityhouses.com
  4. Catholic Centre for Immigrants: Greg Beck at Greg@cciottawa.ca, or by phone at 613-232-9634 ext.307
  5. Ottawa Aboriginal Coalition: Karen Green at karen@ottawaaboriginalcoalition.ca

Emergency pet food bank

The Ottawa Humane Society (OHS) started an emergency pet food bank to support pet owners during COVID-19. Visit ottawahumane.ca/covid-19 to get an appointment. The Pet Pantry drive-thru is open Thursday afternoons from 1 pm to 4 pm at 245 West Hunt Club Road. Visit the OHS’s website for information about other community pet resources as part of their emergency plan.

Know who to call for help (9-1-1, 3-1-1 or 2-1-1)

Text + chat line – support for violence and abuse

Unsafe at Home Ottawa is a new text and chat support line for women who may be living through increased violence and abuse at home during COVID-19. Counsellors can provide emotional support, practical advice and referrals. Text 613-704-5535 or chat online at unsafeathomeottawa.ca. For more information, visit crimepreventionottawa.ca.

Mental Health

The COVID-19 situation can be stressful for many of us and there are many resources to support you.

Distress Centre Ottawa and Region
Call 613-238-3311 in English.

Tel-Aide Outaouais
Call 613-741-6433 in French.

Counselling Connect
Counselling Connect provides free access to a same-day or next-day phone or video counselling session. This service is for children, youth, adults and families in Ottawa and the nearby area.

Our Marathon of Hope - (English) [ PDF - 400 KB ]
A COVID-19 Self Help Guide for Taking Care of Ourselves, Our Families and Our Communities

Infant and Early Childhood Family Supports for Mental Health Factsheet [ PDF - 121 KB ]

The COVID-19 situation can be particularly difficult for older people with mobility issues, and those over 70 who are told to self-isolate. Here are resources and things we can do to stay mentally well during these difficult times.