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Resources for people in need

Food resources

The City of Ottawa is partnering with community agencies to connect residents to resources, services, programs, and support during the COVID-19 pandemic. Check back often for more updates. 

Types of food programs available

  • Some have a cost ($) and many have subsidies
  • Agencies working together for food delivery and food pick up

Champlain Community Support Network

Contact number: Web only
Location served: Ottawa region and rural wards
Services offered: Grocery delivery and meals for seniors/adults with disabilities; pharmacy delivery, transportation to medical appointments, wellness phone visits are also available

Use communitysupport.covidresponse.ca

Ottawa Food Bank (OFB)

Contact number: 613-745-7001
Location served: Ottawa region, urban, suburban and rural areas
Services offered: Central food bank information

Call 613-745-7001 (8 am to 4 pm) or use ottawafoodbank.ca

  • Use the look up tool at ottawafoodbank.ca/get-help to find food bank nearest you, hours of operation, directions and phone number.
  • Food deliveries are available for residents who are food insecure and cannot leave their homes. Call 613-745-7001 to request delivery.

Barrhaven Food Cupboard

Contact number: 613-825-4505
Location served: Barrhaven
Services offered: Food pick up

Call 613-825-4505 or email info@barrhavenfoodcupboard.ca

  • Provides emergency food assistance.
  • 100 Malvern Drive, Nepean (inside the Walter Baker Centre)
  • Web: barrhavenfoodcupboard.ca

Eastern Ottawa Resource Centre (EORC)

Contact number: 613-741-6025
Location served: Gloucester, Cumberland, Orleans, Carlsbad Springs, Vars, Sarsfield, and South-East communities
Services offered: Food pick up (8:30 am to 4:30 pm)

Call 613-741-6025

  • Food hamper pick up available by appointment only at 215-1980 Ogilvie Road, Gloucester.

FAMSAC Food Cupboard

Contact number: 613-820-5428
Location served: Bayshore, Bells Corners, Crystal Beach, Craig Henry, Manordale, and Trend Village
Services offered: Emergency food pick up

Call 613-820-5428

  • Provides emergency food assistance by appointment only.
  • Leave name, number of people needing food and contact information.

Good Companions

Contact number: 613-236-0428
Location served: Ottawa region
Services offered: Grocery and frozen meal delivery

Call 613-236-0428 or email info@thegoodcompanions.ca

Inuuqatigiit Centre for Inuit Children, Youth and Families

Contact number: 613-744-3133 ext. 242
Location served: Ottawa region
Services offered: Food gift card pick up

Call 613-744-3133 ext. 242 or email info@inuuqatigiit.ca
Web: inuuqatigiit.ca

Kanata Food Cupboard

Contact number: 613-836-7847
Location served: Kanata
Services offered: Food container pick up (Monday to Friday from 9 am to noon)

Call 613-836-7847 or use kanatafoodcupboard.ca 

Call the Client Appointment Line to schedule an appointment.

Meals on Wheels

Contact number: 613-233-2424
Location served: Ottawa region
Services offered: Frozen meal delivery and hot meal delivery

Frozen meal delivery, once per week (Monday to Thursday from 8:30 am to 4:30 pm; Fridays from 8:30 am to 3 pm; Saturday from 9 am to 1:30 pm).

  • Delivering food to seniors, people with disabilities and people convalescing at home. Affordable for those on a fixed income.
  • Frozen meals delivered on Tuesdays in the west part of catchment area and Fridays in the east/south part of catchment area.

Hot meal delivery (Monday to Saturday).

  • Hot meal delivery to clients who are unable to heat up frozen meals.
  • Affordable for those on a fixed income.

Call 613-233-2424 or use mealsonwheels-ottawa.org or email service@mealsonwheels-ottawa.org

Montfort Renaissance

Contact number: 613-241-1266 ext. 457
Location served: Ottawa region
Services offered: Frozen meal delivery (Wednesday and Friday from 9 am to 4 pm) and other basic food delivered to Francophone seniors’ homes

Call 613-241-1266 ext. 457 or email reception-csg@mri.ca 

Nepean Rideau Osgoode Community Resource Centre

Contact Number: 613-596-5626
Location Served: Nepean, Greely, Metcalfe, Manotick, Malakoff
Services Offered: Free hampers and gift cards

Free hampers: Free hamper delivery to seniors and adults with disabilities on Thursdays.

Gift cards: Free grocery gift cards to anyone else in need; available for pick up by appointment only weekday afternoons.

Call 613-596-5626 or visit nrocrc.org

Odawa Native Friendship Centre

Contact number: 613-722-3811
Location served: Ottawa region
Services offered: Food container pick up

Call 613-722-3811 or visit odawa.on.ca

  • Food and outreach to existing clients.
  • Elder support is also available.
  • Food boxes are available at 510 Rideau Street.

Olde Forge Community Resource Centre

Contact number: 613-829-9777
Location served: West end Ottawa
Services offered: Free grocery delivery and transportation to shopping for seniors and adults with disabilities

Call 613-829-9777 or visit oldeforge.ca (English only)

  • Limited free food hampers and/or referral to this service.
  • Services available Monday to Friday from 8 am to 4 pm.
  • Food hampers and free delivery available until June 30.

Operation Ramzieh

Contact number: 1-800-321-5973
Location served: Ottawa region
Services offered: Food hamper delivery to seniors and others who cannot leave their homes

Call 1-800-321-5973 or use order form at operationramzieh.org

Orleans Cumberland Community Resource Centre (CRC)

Contact number: 613-830-4357 ext. 158
Location served: Orleans-Cumberland and surrounding areas
Services offered: Food pick up (Monday to Friday)

Call 613-830-4357 ext. 158

  • Food hamper pick up available by appointment only at 240 Centrum Boulevard.

Ottawa West Community Support

Contact number: 613-728-6016
Location served: Ottawa West
Services offered: Grocery box delivery to seniors who do not have access to groceries, twice per week (Monday and Thursday)

Call 613-728-6016 or use owcs.ca or email info@owcs.ca or use communitysupport.covidresponse.ca

PAND Settlement Services

Contact number: 613-897-3172
Location served: Kanata, Stittsville and Ottawa Region
Services offered: Free delivery of food, grocery and pharmacy

Visit pandsettlement.ca or email info@pandsettlement.ca 

  • For isolated seniors, persons with a disability and vulnerable people of any culture, or community with no age restriction.
  • Groceries will be purchased on behalf of clients who request service, clients will be provided with receipts and then can complete an e- transfer to pay for their orders.
  • Delivery on weekdays from 3 pm to 6 pm; weekends from 11 am to 1 pm.

Richmond Food Cupboard

Contact number: 613-838-5397
Location served: Richmond, Munster and surrounding rural area
Services offered: Food pick up

Call 613-838-5397

  • Food hamper pick up by appointment only.

Rural Ottawa Support Services

Contact number: 613-692-4697 ext. 241
Location served: Osgoode and Rideau rural wards
Services offered: Free grocery delivery for people 55+ or persons with a disability

Call 613-692-4697 ext. 241
Web: rosss.ca

Stittsville Food Bank

Contact number: 613-831-0451
Location served: Stittsville and surrounding rural areas
Services offered: Food pick up

Call 613-831-0451 or visit stittsvillefoodbank.ca

  • Food hamper pick up available by appointment only.

Tungasuvvingat Inuit

Contact number: 613-857-1709
Location served: Ottawa region
Services offered: Food box pick up (9 am to 4 pm)​​​​

Call 613-857-1709 (Paulina)

  • Food boxes are available for existing clients, contact your TI worker for details or contact Paulina.
  • Web: tungasuvvingatinuit.ca

United Muslim Organizations of Ottawa-Gatineau (UMOOG) supported by Muslim Family Services of Ottawa (MFSO)

Contact number: 613-686-3922
Location served: Ottawa-Gatineau region
Services offered: Food and supplies delivery

Complete Ottawa-Gatineau COVID-19 Relief Form

  • For isolated or vulnerable people of any faith, culture, or community in need.
  • If you are having difficulty filling out the form, please call 613-686-3922.
  • To speak directly to a representative, contact Malika Nouh at 819-576-4966 or Lubna Syed at 613-255-0870.

West Carleton Food Access Centre

Contact number: 613-832-5685
Location served: West Carleton: Dunrobin, Carp, Kinburn, Contance Bay, Woodlawn, Fitzroy, Galetta
Services offered: Food pick up

Call 613-832-5685 or visit deeprootsfoodhub.ca/food-access-centre.html

Western Ottawa Community Resource Centre

Contact number: 613-591-3686
Location served: Nepean, Kanata, Goulbourn and West Carleton
Services offered: Frozen meal delivery and grocery order delivery

Frozen meal delivery (twice per week Monday and Thursday)

  • Orders must be in by Friday at 12 pm for Monday delivery, Monday at 12 pm for Wednesday delivery.
  • This service is available to any vulnerable, isolated community members (no age restrictions). There is a fee associated with the cost of the meals; subsidies are available.
  • Call 613-591-3686 ext. 333 or use communitysupport.covidresponse.ca

Grocery order delivery (once per week on Monday)

  • Orders must be in by Thursday at noon for the following week.
  • This service is available to any vulnerable, isolated community members (no age restrictions).
  • Grocery delivery priority will be given to community members living in West Carleton. Delivery will be limited to 30 households/week. Payment is made directly to the store for the grocery order; subsidies are available.
  • Call 613-591-3686 ext. 336 or email css@wocrc.ca

Human Needs Task Force contact information

HNTF@ottawa.ca | 613-580-2424 ext. 26753

Food resources for isolated seniors

The information and resources below are provided by community agencies working to ensure residents in Ottawa have access to food during the current COVID-19 pandemic. Call 2-1-1 for information on the full range of community, social, government and health services and programs available in Ottawa, and how to access them.

Types of food programs available

  • Some have a cost ($) and many have subsidies.
  • Agencies working together for food delivery and food pick up.

Champlain Community Support Network

Contact number: Web only
Location served: Ottawa region and rural wards
Services offered: Grocery delivery and meals for seniors/adults with disabilities; pharmacy delivery, transportation to medical appointments, and wellness phone visits are also available.

Use communitysupport.covidresponse.ca

Good Companions

Contact number: 613-236-0428
Location served: Ottawa region
Services offered: Grocery and frozen meal delivery to seniors in our community

Call 613-236-0428 or email info@thegoodcompanions.ca
Web: thegoodcompanions.ca

Meals on Wheels

Contact number: 613-233-2424
Location served: Ottawa region
Services offered: Frozen meal delivery and hot meal delivery

Frozen meal delivery once per week (Monday to Thursday from 8:30 am to 4:30 pm; Fridays from 8:30 am to 3 pm; Saturday from 9 am to 1:30 pm)

  • Delivering food to seniors, people with disabilities and people convalescing at home. Affordable for those on a fixed income.
  • Frozen meals delivered on Tuesdays in the west part of catchment area and Fridays in the east/south part of catchment area.

Hot meal delivery (Monday to Saturday)

  • Hot meal delivery to clients who are unable to heat up frozen meals.
  • Affordable for those on a fixed income.

Call 613-233-2424 or use mealsonwheels-ottawa.org or email service@mealsonwheels-ottawa.org

Montfort Renaissance

Contact number: 613-241-1266 ext. 457
Location served: Ottawa region
Services offered: Frozen meal delivery (Wednesday and Friday 9 am to 4 pm) and other basic food delivered to Francophone seniors’ homes

Call 613-241-1266 ext. 457 or email reception-csg@mri.ca
Web: montfortrenaissance.ca

Nepean Rideau Osgoode Community Resource Centre

Contact number: 613-596-5626
Location served: Nepean, Greely, Metcalfe, Manotick, Malakoff
Services offered: Free hampers an gift cards

Call 613-596-5626 or visit nrocrc.org 

  • Free hamper delivery to seniors and adults with disabilities on Thursdays.
  • Free grocery gift cards to anyone else in need; available for pick up by appointment only weekday afternoons.

Odawa Native Friendship Centre

Contact number: 613-722-3811
Location served: Ottawa region
Services offered: Food container pick up

  • Food and outreach to existing clients; elder support is also available.
  • Food boxes are available at 510 Rideau Street.

Call 613-722-3811
Web: odawa.on.ca

Olde Forge Community Resource Centre

Contact number: 613-829-9777
Location served: West end Ottawa
Services offered: Free grocery delivery and transportation to shopping for seniors and adults with disabilities

Call 613-829-9777 or visit oldeforge.ca (English only)

  • Limited free food hampers and/or referral to this service.
  • Services available Monday to Friday from 8 am to 4 pm.
  • Food hampers and free delivery available until June 30.

Operation Ramzieh

Contact number: 1-800-321-5973
Location served: Ottawa region
Services offered: Food hamper delivery to seniors and others who cannot leave their homes

Call 1-800-321-5973 or use order form at operationramzieh.org

Ottawa West Community Support

Contact number: 613-728-6016
Location served: Ottawa West
Services offered: Grocery box delivery, twice per week (Monday and Thursday); delivery to seniors who do not have access to groceries.

Call 613-728-6016 or use owcs.ca or email info@owcs.ca or use communitysupport.covidresponse.ca

PAND Settlement Services

Contact number: 613-897-3172
Location served: Kanata, Stittsville and Ottawa Region
Services offered: Free delivery of food, grocery and pharmacy

Visit pandsettlement.ca or email info@pandsettlement.ca

  • For isolated seniors, persons with a disability and vulnerable people of any culture, or community with no age restriction.
  • Groceries will be purchased on behalf of clients who request service, clients will be provided with receipts and then can complete an e- transfer to pay for their orders.
  • Delivery on weekdays from 3 pm to 6 pm; weekends from 11 am to 1 pm

Contact information for Human Needs Task Force

HNTF@ottawa.ca | 613-580-2424 ext. 26753

Masks

Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law.

Wearing a cloth mask does not replace physical distancing, hand washing and monitoring your health. Staying two metres away from people you don’t live with is important but isn’t always possible in public spaces. Wearing a mask adds an extra layer of protection, especially for others in case you have COVID-19. It may also help reduce your risk in case others have COVID-19.

For more information about masks, visit Ottawa Public Health’s website and Health Canada's website.

Where to buy/get a mask

If you are looking to buy a mask, visit the Ottawa Public Health website for a list of vendors who sell masks. Or, go to Health Canada’s website for how to make a homemade, no-sew mask out of a t-shirt or bandana.

Ottawa Foyers Partage (OFP) is selling face shields for $10 each. It is advised to wear a mask under the face shield for added protection. For questions or to place an order for a face shield, call 613- 371-2570 or email computerwise@ofp.ca. OFP is a not-for-profit organization dedicated to supporting adults with multiple disabilities.

If you need a cloth mask but do not have the means to buy or access one, call 613-580-2424 ext. 26753 or email HNTF@ottawa.ca. The Human Needs Task Force will let you know where you can go to pick up a free cloth mask.

Emergency pet food bank

The Ottawa Humane Society (OHS) started an emergency pet food bank to support pet owners during COVID-19. Visit ottawahumane.ca/covid-19 to get an appointment. The Pet Pantry drive-thru is open Thursday afternoons from 1 pm to 4 pm at 245 West Hunt Club Road. Visit the OHS’s website for information about other community pet resources as part of their emergency plan.

Know who to call for help (9-1-1, 3-1-1 or 2-1-1)

Text + chat line – support for violence and abuse

Unsafe at Home Ottawa is a new text and chat support line for women who may be living through increased violence and abuse at home during COVID-19. Counsellors can provide emotional support, practical advice and referrals. Text 613-704-5535 or chat online at unsafeathomeottawa.ca. For more information, visit crimepreventionottawa.ca.

Mental Health

The COVID-19 situation can be stressful for many of us and there are many resources to support you.

Distress Centre Ottawa and Region
Call 613-238-3311 in English.

Tel-Aide Outaouais
Call 613-741-6433 in French.

Counselling Connect
Counselling Connect provides free access to a same-day or next-day phone or video counselling session. This service is for children, youth, adults and families in Ottawa and the nearby area.

The COVID-19 situation can be particularly difficult for older people with mobility issues, and those over 70 who are told to self-isolate. Here are resources and things we can do to stay mentally well during these difficult times.

Community gardens

Community Gardens in Ottawa are starting to re-open.

Community gardens play a key role in providing fresh fruits and vegetables to Ottawa residents during the growing season. These are an essential service during the COVID-19 pandemic.

To support the health and safety of residents, each garden must:

  • Follow the recommendations outlined by Ottawa Public Health
  • Receive approval from Just Food
  • Sign a Coordinator agreement, and
  • Implement a garden operational plan.

To support the health and safety of residents, each garden must follow the recommendations outlined by Ottawa Public Health, sign a Coordinator agreement, and maintain a garden operation plan.

Visit Ottawa Public Health for recommendations on how gardeners can prevent the spread of COVID-19.

Kilborn Allotment Gardens

Information relating to the City-run Kilborn Allotment Gardens will be shared with the Garden Coordinators of this location through City staff. Community members may also get information from Just Food Ottawa.

For questions about community gardens, contact the Community Gardening Network Coordinator at Just Food (Sun Shan) at 613 824 7771 or by email at communitygardening@justfood.ca.