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Addressing homelessness

Addressing homelessness

People experiencing homelessness in Ottawa

Most people in Ottawa who are experiencing homelessness are men, women, youth and children who have lost their homes because they have either suffered abuse, lost their jobs, faced unmanageable living expenses or have mental health and/or addiction issues. Others are newcomers to the city who cannot find affordable housing. In 2015, there were 6,825 individuals who accessed an emergency shelter.

One of the key components of the City's 10 Year Housing and Homelessness Plan is the implementation of the Housing First service model. Housing First prioritizes people experiencing homelessness for housing and supports based on how deep their needs are for support services and the length of time they have been homeless. Housing First uses a common assessment tool amongst referring agencies. People with the highest needs are able to access housing and supports more quickly. Providing a person who is homeless with housing and the necessary supports to stay housed leads to a better quality of life and is far less costly than staying at an emergency shelter.

Learn more about the City's Housing First Program.

The City's 10 Year Housing and Homelessness Plan aims to achieve the following outcomes by 2024:

  • No one is unsheltered
  • Chronic homelessness is eliminated
  • Emergency shelter stays are less than 30 days
  • Emergency shelters provide an adequate level of service

Housing services for people experiencing homelessness

The City of Ottawa's Housing Services branch ("Housing Services") funds community agencies that, in turn, help people who experience homelessness and those at risk of becoming homeless. This collaborative effort has developed into a system of services that ranges from preventing homelessness to helping people find permanent housing.

  • Emergency shelters – The City subsidizes approximately 950 permanent shelter spaces in two City-operated family shelters, eight community shelter providers and overflow facilities as needed. Shelter operators provide a variety of services including meals, a place to sleep, and case management, including practical assistance. They also ensure that all clients are assessed and referred to the social and health services they need. Each shelter has a housing support worker to help clients find long-term housing and settle into the community. No one who needs emergency shelter is turned away. If all the shelters are full, the City arranges for another option to make sure that no one is left without shelter.
  • Support services – There are two types of support services:
    • Supported Housing: Using a case management approach, support workers assist clients with activities provided in their own homes through scheduled visits, such as life skills to support independent living. Individuals live in scattered units across the city including units that are block-leased by the service provider.
    • Housing-Based Case Management: Housing-Based Case Managers assist people who are unsheltered and/or in emergency shelters to find appropriate housing, learn relevant life skills, and promote an improved quality of life by facilitating timely access to community supports, thereby enhancing housing stability and supporting long-term housing retention. Hours of service provision are flexible to meet the needs of the clients including some evening and weekend availability and/or access to additional crisis supports, such as a 24/7 crisis line. Housing Services funds 10 agencies to provide this service to adults and youth with a total of 34 Housing-Based Case Managers.
  • Outreach – The City also funds a number of homelessness outreach teams whose functions include:
    • Helping people who are on the street to access emergency shelters and to obtain housing
    • Supporting people experiencing homelessness by preventing or reducing potential harm and connecting them to health and social services

Finding an emergency shelter

Emergency shelters offer meals, a place to sleep, and case management, including practical assistance. They also make sure that all clients are assessed and referred to the social and health services they need. Each shelter has a housing support worker to help clients find housing in the community. There are eight shelter agencies in Ottawa that provide these services to different population groups such as men, women, families, and youth.

If you or someone you know needs shelter, please call the City and make a request for placement. A placement officer will refer you to the best available shelter.

  • Call 3-1-1
  • Toll-Free: 1-866-261-9799
  • TTY: 613-580-2401

Homelessness resources

Ottawa

Canada

Other

For more information about housing-related services for people experiencing homelessness in Ottawa, call Housing Services at 3-1-1 or email housing-logement@ottawa.ca.

Getting involved

You can make a difference to address homelessness in Ottawa. Get involved by:

  • Donating to the Community Foundation Homelessness Fund
  • Volunteering at the Volunteer Centre of Ottawa
  • Donating to the United Way
  • Raising the Roof – a national charity dedicated to finding long-term solutions to the growing problem of homelessness in Canada
  • Share the Warmth – a registered, not-for-profit charity that purchases heat and energy on behalf of families, seniors, chronically ill and persons with disabilities living at or near the poverty level

Point-in-Time Count 2018

Over a 24-hour period on April 19 to 20, 2018, the City of Ottawa in collaboration with 59 community partners conducted a Point-in-Time Count. The purpose of the count was to provide a snapshot of our population experiencing homelessness and to set the foundation to measure our progress towards eliminating chronic homelessness by 2024.

Point-in-Time Count 2018 - Results.

Point-in-Time Count 2018 - Report