Corkstown Transitional Housing for Families - Frequently asked questions

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On November 8, 2023, City Council approved a plan to convert a vacant former retirement home located at 1 Corkstown Road into transitional housing. The facility will open in early February and house families with children until more long-term housing can be found.

Property information

  1. Why is the City leasing 1 Corkstown Road? 
    • The City is leasing the facility at 1 Corkstown Road to operate as a Transitional Housing facility for families experiencing homelessness. 
    • Securing the facility will help ensure the family shelter system has sufficient space to serve families that need support.  
    • The site is a cost-effective approach that provides more opportunities for on-site programming and supports to transition families to long-term housing. 
  2. What are the details of the property? 
    • Located in the West end of Ottawa in Ward 7 (Bay) 
    • Four storey building with 170 suites; previously used as a retirement home 
    • Zoned to permit institutional accommodations including transitional housing 

Neighbourhood and community engagement

  1. How has the City engaged with the local neighbourhood and community partners?
    • On November 1, 2023, Councillor Kavanagh hosted an informational community meeting about the proposed use for the site.
    • Finance and Corporate Services Committee received input from partners and residents at their November 7, 2023, meeting. City Council received feedback at their November 8, 2023, meeting.
    • Councillor Kavanagh hosted a walk-through tour for residents on Sunday February 4, 2024.
  2. What can the community do to support families that may live there?
    • The most important thing the community can do is welcome the families on-site as new neighbours.
    • For health and safety reasons, donations of clothing, toys, household items and fresh or prepared foods are not accepted on-site. Instead, residents are encouraged to donate to the charity of their choice.
    • Families are provided with supplies for daily living, and if needed, referred to community agencies to meet additional needs.
  3. What if I have further questions?

Planned use of property

  1. What is transitional housing?
    • Transitional housing is temporary housing for people who are experiencing homelessness.
    • Transitional housing provides on-site programming with a residential component, as well as supports.
    • Supports can include:
      • life skills training
      • newcomer supports (e.g. interpretation services, help to find a job, employment training, help with immigration process)
      • education
      • access to financial assistance, community agencies, etc.
    • City of Ottawa staff will work with community partners who specialize in newcomer services.
    • City of Ottawa staff are on site 24 hours a day/7 days a week.  Staff provide help and assistance to families in their day to day living, while working directly with families to obtain more long-term suitable housing for them as soon as possible.
  2. Who will be accessing the site?
    • Families experiencing homelessness will live there on a temporary basis while a long-term housing option is found.
  3. Who will be operating the transitional housing?
    • City of Ottawa staff will operate the facility.
  4. How do families access service at this site?
    • Families experiencing homelessness can contact 3-1-1. 

Family homelessness in Ottawa

  1. How many families are experiencing homelessness in Ottawa?
    • Every night, approximately 330 families experience homelessness.
  2. What else is the City doing to support families experiencing homelessness?
    • Families experiencing homelessness are offered financial support to rent an apartment or house.
    • City and community partners continue to build affordable housing and provide new and ongoing housing assistance to prevent homelessness.
    • From the beginning of 2022 to August 2023, 840 families moved from homelessness to long-term housing.