Health and support services

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Serving vulnerable seniors

Vulnerable Seniors

In Ottawa, the older adult population will double by 2031. Most will have healthy, active lives but some may need support to remain safe in their home. People living and working in the community can help prevent the most vulnerable from “falling through the cracks” by knowing what to look for and how to connect with community supports and services for older adults.

A vulnerable senior may

  • Have declining physical and cognitive health
  • Be isolated or have a caregiver that needs more help
  • Have trouble accessing or does not have a family physician
  • Have no or limited services and supports in place
  • Have barriers to accessing services
  • Make frequent calls to 911 or many visits to the emergency department

What can you do to help?

  • Learn about the services that can help
  • Offer this information to the person that may need more help
  • Connect the person to a support or service

Services to support vulnerable seniors

For information on other supports and services in Ottawa, call 2-1-1. To speak with a public health nurse regarding a vulnerable older adult call 613-580-6744 Monday to Friday from 9 am to 4 pm.

Finding healthcare

Find out how to stay healthy, where to get help and how to make informed decisions about your health. Ottawa Public Health is your link to Ottawa’s health and support services.

Emergency resources

Service Contact Information
Distress Centre of Ottawa and Region 613-238-3311
Mental Health Crisis Line (24 hours a day) 613-722-6914 or 1-866-996-0991
Ligne Fem-Aide (french only) 1-877-336-2433
Ottawa Dental Society Dental Emergency Service 613-523-4185
Ottawa Public Health 613-580-6744 TTY: 613-580-9656
Ontario Poison Centre 1-800-268-9017
Telehealth Ontario 1-866-797-0000 TTY: 1-866-797-0007

Finding a family doctor

Service Contact Information
Doctor Search College of Physicians & Surgeons of Ontario  
Find A Dentist – Ontario Dental Association 416-922-3900
Find a Registered Dietician 1-877-510-5102
Health Care Connect Help Ontarians find a family health care provider. . 1 800 445-1822

Area hospitals

Most healthcare needs are covered by the province’s medical coverage, once you are a resident of Ontario. If required, private healthcare plans are available to cover specialized treatments that do not fall under the province’s scope of coverage. Ottawa has 4 main hospitals:
Hospital Contact Information
The Ottawa Hospital 613-722-7000 TTY: 613-761-4024
General Campus Civic Campus Riverside Campus 501 Smyth Road 1053 Carling Avenue 1967 Riverside Drive
Children’s Hospital of Eastern Ontario (CHEO) 401 Smyth Road 613-737-7600
Queensway-Carleton Hospital 3045 Baseline Road 613-721-2000
Montfort Hospital 713 Montreal Road 613-746-4621
In addition, there are a number of specialized hospitals and clinics in the region.
Health Care Options Medical Services Directory walk-in and after hours clinics, urgent care centres, and family health care providers 1-866-330-6206
Ottawa Regional Cancer Centre 501 Smyth Road 613-737-7700
Royal Ottawa Hospital Specialty mental care in Eastern Ontario 1145 Carling Avenue 613-722-6521
Bruyère Continuing Care Élisabeth Bruyère Hospital 43 Bruyère Street 613-562-6262
Bruyère Continuing Care Résidence Saint-Louis 879 Hiawatha Park Road. 613-824-1720
Bruyère Continuing Care Saint-Vincent Hospital 60 Cambridge Street North 613-233-4041
The Rehabilitation Centre 505 Smyth Road 613-737-7350 TTY: 613-526-1132
University of Ottawa Heart Institute 40 Ruskin Street 613-761-5000

Drop in medical clinics

Service Contact Information
Appletree Medical Group  
Orleans Urgent Care Clinic (OUCC)  1220 Place d’Orléans Boulevard 613-841-5389
Walk-in clinics in Ottawa – Health care options directory  

Community health and resources centres

Service Contact Information
Coalition of Community Health and Resource Centres of Ottawa  
Community Care Access Centre Locations in Ottawa and throughout Ontario  
Ottawa Community Care Access Centre 100-4200 Labelle Street 613-745-5525 or 1-800-538-0520
Carlington Community & Health Services 900 Merivale Road 613-722-4000
Centretown Community Health Centre 420 Cooper Street 613-233-4443
Eastern Ottawa Resource Centre 2339 Ogilvie Road 613-741-6025
Hunt Club/Riverside Community Services Centre 3310 McCarthy Road 613-247-1600
Lowertown Community Resource Centre 40 Cobourg Street 613-789-3930
Nepean, Rideau and Osgoode Community Resource Centre 1642 Merivale Road, Unit 541 613-596-5626
Orléans-Cumberland Community Resource Centre 210 Centrum Boulevard, Suite 211 613-830-4357
Overbrook-Forbes Community Resource Centre 225 Donald Street, Unit 120 613-745-0073
Pinecrest-Queensway Community Health Centre 1365 Richmond Road, 2nd Floor 613-820-4922
Sandy Hill Community Health Centre 221 Nelson Street 613-789-1500
Somerset West Community Health Centre 55 Eccles Street 613-238-8210
South-East Ottawa Community Health Centre 1355 Bank Street, Suite 600 613-737-4809 TTY: 613-739-8197
Vanier Community Service Centre 290 Dupuis Street 613-744-2892
Western Ottawa Community Resource Centre 2 MacNeil Court 613-591-3686

Provincial resources

Service Contact Information
Eastern Ontario Health Unit 613-933-1375 or 1-800-267-7120
French Language Health Services Network of Eastern Ontario 1173 Cyrville Road 613-747-7431
HealthyOntario.com  
Ontario Ministry of Health and Long-Term Care  

Local resources

Service Contact Information
Local mental health help and events eMentalHealth
Ottawa Police Service  
Ottawa Safety Council  
Ottawa Salus Corporation Community Mental Health Services 200-945 Wellington Street 613-729-0123 TTY: 613-759-8455
OttawaSeniors.com  
The Children’s Aid Society of Ottawa 613-747-7800
Travel Medicine Program (TMP)  
Youth Services Bureau  

Financial resources

Service Contact Information
Dental help for older adults Call 3-1-1, press 4 for Social Services to apply
Help with health-related items and services Call 3-1-1, press 4 for Social Services to apply
Community resources  
Ontario Disability Support Program 613-787-3951