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Impacted City facilities and services

Enforcement

The primary focus for Ottawa Police Services and By-law and Regulatory Services is awareness and education.

While gatherings over five people are legally prohibited, it is imperative that we all follow recommendations for physical (social) distancing and avoid crowds and maintain a distance of two metres (six feet) from those around you. For more information, please visit Ottawa Public Health.

Physical distancing is a recommendation from public health agencies to prevent the spread of COVID-19. It is not Federal or Provincial law and is not something that can be enforced by Police or By-Law.

By-Law Services

Ottawa By-law Officers have been given the ability to enforce new rules under the Ontario Emergency Management and Civil Protection Act related to physical distancing

Officers will take a progressive enforcement approach; with the initial goal to educate residents and businesses about these laws and their importance to public health.

By-law and Regulatory Services (BLRS) enforce:

  • Gatherings of more than five people. 10 people are permitted for funerals.
  • Gatherings in City of Ottawa parks, including the use of play structures
  • Restaurants that are offering dine-in options to its customers. Take-out services are permitted. 
  • Business that are open without an exemption

Failure to comply could result in fines under the provincial Act of up to $100,000 for individuals, $500,000 for a director of a corporation or $10-million for a corporation itself.

Residents should call 3-1-1 if they have concerns.

Ottawa Police

Ottawa Police Services will enforce the Quarantine Act that requires any person entering Canada by air, sea or land to self-isolate for 14 days whether or not they have symptoms of COVID-19. Individuals who exhibit symptoms will be issued a red card by Canada Border Protection Services.

Individuals who work to ensure the continued flow of goods and services, and those who provide essential services are exempt from the order.

Self-isolation for travellers who return to Canada does permit them to leave their house for fresh air or exercise if they are symptom free, as long as they maintain physical distancing of two metres.

Residents can call 613-236-1222 ext. 7502.

​​​​​​​Property tax payments

The City has offered a penalty free payment grace period until April 15, 2020 to all property owners for the 2020 interim tax bill.

The City is offering a Property Tax Hardship Deferral Program for City of Ottawa residential property owners and small business property owners (assessed property value of up to $7.5 M) that have been financially affected as a result of the COVID-19 pandemic.  For more information, please visit Covid-19 Property Tax Relief.

You can pay your property taxes online by credit and Visa debit or through your financial institution.

You can pay in person by dropping off a cheque at one of the secure payment drop-boxes located outside the main entrances of the following locations:

  • Kanata Client Service Centre at 580 Terry Fox Drive
  • Orleans Client Service Centre at 255 Centrum Boulevard

Ensure that the amount on the cheque reflects the exact amount owing, and indicates the 19-digit tax roll number as shown on your tax bill. Note that payments are processed on business days only.

Water bill payments

The City is extending an interest free 30-day payment grace period for all unpaid water bills issued before April 1, 2020 and a 30-day due date extension, for all water bills issued between April 1, 2020 and October 30, 2020, providing residents with 47 days to pay their bill.

Pre-authorized debit payments for water bills issued before April 1, 2020 will be withdrawn on the regular due date and pre-authorized debit payments for water bills issued between April 1, 2020 and October 30, 2020 will be withdrawn on the extended due date.

You can pay your water bill online with My ServiceOttawa by payment card or through your financial institution.

Public transit

Safety

OC Transpo is committed to keeping its customers and staff safe.

Do not use public transit if you have a fever, new onset of cough or difficulty breathing, or if you have been in close contact with a confirmed or probable case of COVID-19.

To protect yourself and others while you are in stations or riding buses or trains:

  • Cover your cough and sneeze with a tissue or your sleeve, not your hand.
  • Avoid touching your eyes, nose and mouth.
  • When possible, consider physical (social) distancing (ideally two metres).
  • Wash your hands thoroughly with soap and water, or use hand sanitizer, before you touch your eyes, nose or mouth and as soon as possible when you reach your destination.

Service adjustments

All OC Transpo customer service centres are closed.

OC Transpo is adjusting service levels in response to reduced ridership.

Service will be maintained to all neighbourhoods and essential services.

Service levels will still allow customers to maintain physical (social) distancing on trains and buses.

Levels may be adjusted further as the COVID-19 situation continues to evolve. Customers can change their autorenew settings at Prestocard.ca. Metrolinx has extended the deadline to cancel autorenewal of April monthly transit passes to Friday, March 27 at 11:59 pm

Conventional Bus

Beginning Monday, March 30:

  • Service will continue to be provided in all neighborhoods
  • Weekday service will move to Saturday service levels on many routes
  • Many weekday routes, will run at modified service levels
  • Rural weekly Shopper services will continue as usual
  • The first morning trip will start later than usual on many routes
  • Saturday and Sunday service will operate as usual · Complete schedules and details of changes will be available on octranspo.com

O-Train Line 1, the Confederation Line

Beginning Friday, March 27:

  • Service start and end times remain the same with one exception
  • On Fridays, service will end at 1 am Saturday morning, and overnight bus service will be available from that time
  • Trains will arrive every 6 to 8 minutes during peak periods and every 10 to 16 minutes at other times

O-Train Line 2, the Trillium Line

Beginning Wednesday, March 25:

  • Service start and end times remain unchanged
  • Trains will arrive every 15 minutes at all times
  • Tape will be installed to block the operator cab area from the rest of the train

Para Transpo

Beginning Tuesday March 24:

  • All trip requests made a day in advance are being accommodated
  • Most trips are being operated with only one customer on board, to allow for social distancing
  • Service levels are being managed according to demand

Recreation and cultural facilities

All City recreation and cultural facilities are closed.

All city park facilities and park equipment are now closed until further notice.

The Ottawa Farmers' Market at Lansdowne Park is cancelled.

City programs, including March break camps, drop-in swimming and skating sessions and fitness classes, are cancelled. Information regarding credits and refunds for cancelled programs.

At this time, summer programs, including camps, are still running as planned. We encourage you to register your children as you normally would. Rest assured that should there be any cancellations due to COVID-19, that you will be refunded without penalty. 

Ottawa Public Library

Ottawa Public Library branches, Bookmobile stops and Homebound delivery services are closed until Monday, April 6, 2020.

Provincial Offences Act courthouse (100 Constellation Drive)

The Provincial Offences Act courthouse located at 100 Constellation Drive, Nepean, will be closed until May 29, 2020.

For provincial offences and parking ticket inquires (First Attendance), please contact 3-1-1, following the prompts.

Children's Services

Licensed child care centres, including municipal child care centres, and EarlyON Child and Family Centres are closed.

The City of Ottawa’s Financial Services Unit will be issuing account credits to eligible families in receipt of a fee subsidy and full-fee families enrolled in Municipal Child Care Centres as a result of child care services not being available.  Families who have a credit balance on their account will be reimbursed using the same method of payment used to make the original payment.

All reimbursements are being prioritized and will be completed as quickly as possible.  In addition, preauthorized bank and credit card payments for April 1, 2020 have been temporarily suspended to help support families and will be reassessed as this situation continues to evolve.

Employment and Social Services

Ontario Works payments

  • April payments will be on time.
  • You do not need to drop off any documents, including income reporting statements. Keep the documents to give your case worker later.
  • Visit ontario.ca/mybenefits to get payment information, report income or change your address. For help to register, call 1-888-999-6130 or your case worker.

Financial assistance

The Province announced extra funding to help vulnerable people. This funding will be provided through Ontario Works to cover food, rent, medicine, transportation and other services during the public health crisis.

The Ontario Works Emergency Assistance program supports residents in financial crisis with no access to other supports, including residents waiting for support from the federal government. To apply:

  • Visit ontario.ca/socialassistance.
  • Call 3-1-1 and select 4 for Social Services, then 3.
  • Call your caseworker if you receive Ontario Works or Ontario Disability Support Program benefits. If you receive Ontario Works benefits, you can also call 3-1-1, select 4, then 2.

Employment and Social Services Centres

Do not to visit any of the City’s Employment and Social Services offices. For exceptional circumstances only, the centres have reduced office hours on weekdays from 10 am to 3 pm.

You can apply for services over the phone or online.

If you need help, please call 3-1-1 and select 4.

Long-term care

The City’s four long-term care homes are in operation. Staff are following best practices to ensure everyone’s safety, including screening all visitors. Visitors are limited to family visiting residents at end of life or in palliative care.

Seniors are vulnerable for serious and life-threatening complications from COVID-19. An extensive screening process has been instituted in our long-term care facilities. Any visitors or staff who may feel ill, have been in contact with anyone not feeling well or have recently travelled outside Canada should not visit to protect loved ones and their fellow residents.

Adult day programs and tours of the homes have been cancelled.

On street parking

All overtime parking, signed or unsigned, will no longer be enforced on residential streets until further notice. All other parking restrictions remain in effect, such as No Stopping, No Parking, Fire Route, Accessible Parking, hydrants, sidewalks to maintain emergency access and traffic flow. Areas with Pay and Display machines continue to be enforced until further notice. Those who require the use of Pay and Display parking spaces may park for longer than the posted time limit, but are still required to pay using the app or at the machine.

Due to the temporary closure of the Client Service Centre, all questions about On-Street Parking Permits or On-Street Parking Permit refunds can be directed to parking.operations@ottawa.ca.

Noise exemption

In support of the community and local economy, until further notice, all retail establishments are exempt from the regulations of the City of Ottawa’s Noise By-law pertaining to deliveries. This means that deliveries can take place at any time of day to ensure store shelves are stocked with essential goods.

Council meetings and public consultations

The City of Ottawa continues to take COVID-19 seriously, and in following the advice of provincial and federal governments is making significant changes to services and programming to help protect health and wellbeing of the community. City Hall is temporarily closed to help stop the spread of COVID-19. In-person Committee and Council meetings have been cancelled. Such meetings, as warranted, will be held electronically until further notice. For more information about service disruptions, please visit our COVID-19 webpage: https://ottawa.ca/en/health-and-public-safety/covid-19-ottawa.

You can watch the live City Council meeting on the Ottawa City Council YouTube page. The meeting will also be broadcast live on RogersTV Cable 22 and live streamed on the RogersTV Website.

Persons wishing to provide comments to Committee or Council on any agenda items are strongly encouraged to submit such comments in writing, by email to the Committee or Council Coordinator, or by calling the Committee or Council Coordinator. Agendas and Contact details can be found on the Council and Committee Meeting Portal.

Water quality and wastewater

Ottawa’s tap water is safe. Our water purification plants effectively handle all viruses, including COVID-19, by chlorine disinfection and other physical and chemical processes. We are continuously analyzing and monitoring the water disinfection process.

NOTE: At this time, in-home services including water quality tests have been suspended until further notice. Requests will be held until these services are offered. Requestors will be contacted at that time.

Remember, do not flush sanitizing wipes or any other wipes down your toilet. Be sure to follow the 3P’s – paper (toilet paper), pee and poop only. Wipes can clog your toilets and lead to costly plumbing costs. It can also block and severely damage our City’s wastewater system.

Other services and facilities

Other facilities and services closed or cancelled until further notice:

  • Building Code Services Counters
  • Rooming House Inspections
  • Taxi Inspections
  • All hearings for Animal Control Tribunal, Property Standards and License Appeals Committee
  • Interior noise meter readings between 7 am and 11 pm
  • Child Car Seat Inspections
  • CPR/First Aid training sessions
  • Palliative Care Program
  • The Spay/Neuter Clinic at 26 Concourse Gate – clients with previous schedule appointments will be contacted to reschedule for a later date.
  • The Business Licensing Centre at 735 Industrial Avenue
  • City Hall at 110 Laurier Avenue West
  • The Mary Pitt Centre located at 100 Constellation Drive
  • Ben Franklin Place located at 101 Centrepointe Drive
  • All front counter services for business licenses will be suspended. Clients can call 3-1-1
    • The Chief Licensing Inspector will also exercise delegated authority to extend renewal dates to be implemented for licensing categories expiring in March and April (to be reassessed thereafter)
  • Complaints for unauthorized parking on private property will now require new electronic procedures for proof of authority.
  • Only interior Property Standards complaints where there are immediate health and safety risks, or a vital services complaint will be reviewed.