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Impacted City facilities and services

Garbage and recycling

The Trail Road Waste Facility is open. The facility will be open during regular business hours Monday to Friday from 7 am to 6 pm. The Trail Waste Facility will remain closed on Saturdays until further notice.

To support physical distancing between customers and City staff, Solid Waste Services have new features at the scale house including:

  • installing an intercom system,
  • moving the payment terminal outdoors,
  • erecting signage near the small load deposit area informing the public of proper physical distancing protocols and practices

At this time, the public will not be permitted to sort their materials at the small load deposit area. All materials brought to the landfill site must be sorted in advance. If loads have not been pre-sorted, the load will be considered a mixed load. The rate for mixed loads is $228.00 per tonne with a minimum rate of $22.80 for loads less than 100 kg.

Learn more about landfill rates and payment methods.

There is no change to curbside garbage and recycling collection.

To help our waste collection operators complete their daily routes in a timely manner, during COVID-19, we ask residents to limit what they are placing at the curb.

Please hold on to bulky items like furniture, mattresses, couches over the next few months. Minimizing the set out at the curb of your large items and extra waste from spring cleaning, it will allow the collection operators to focus on regular household waste during this time.

It’s equally important to stagger your leaf and yard waste material by not setting out more than 2-3 bags per week.

By taking these measures, you help the waste collection operators to do their job efficiently and maximize their physical distancing.

Help our waste collectors stay safe so they can continue providing this essential service for you.

Household Hazardous Waste

  • Do not dispose of hazardous material in your garbage.
  • Safely store them until a scheduled hazardous waste depot has been scheduled.
  • Visit ottawa.ca/hhw for updates on dates and locations.

During the COVID-19 pandemic, used paper facial tissues should be placed in plastic bags and can go in the green bin as per regular waste disposal practices.

The Household Hazardous Waste Depot, scheduled for Sunday, May 31 at 1201 Trim Road, has been cancelled.  

GLAD Cleaning the Capital Spring Campaign activities will be delayed until further notice.

Litter (used gloves and masks)

Keeping Ottawa clean and litter-free is everyone’s responsibility.

We are seeing an increase in disposable gloves and masks discarded on the ground in public, especially in grocery store parking lots. Used gloves and masks are garbage and do not belong on the ground.

Improper disposal of garbage is a safety risk and harmful to the environment.

Residents should dispose of all garbage, including gloves and masks, in waste bins. If you take your used gloves and masks home, throw them away in a garbage bin lined with a plastic bag, and be sure to wash your hands after.

Any person found depositing waste on any property can be charged with littering.

Council meetings and public consultations

The City of Ottawa continues to take COVID-19 seriously, and in following the advice of provincial and federal governments is making significant changes to services and programming to help protect health and wellbeing of the community. City Hall is temporarily closed to help stop the spread of COVID-19. In-person Committee and Council meetings have been cancelled. Such meetings, as warranted, will be held electronically until further notice. For more information about service disruptions, please visit our COVID-19 webpage: https://ottawa.ca/en/health-and-public-safety/covid-19-ottawa.

You can watch the live City Council meeting on the Ottawa City Council YouTube page. The meeting will also be broadcast live on Rogers TV Cable 22 and live streamed on the RogersTV Website.

Persons wishing to provide comments to Committee or Council on any agenda items may submit such comments in writing, by email to the Committee or Council Coordinator, or by calling the Committee or Council Coordinator. Additional information on the process for members of the public to participate electronically in Committee meetings, including providing oral comments/ public delegations will be available as part of the Agenda for the Committee meeting or by contacting the Committee Coordinator Agendas and Contact details can be found on the Council and Committee Meeting Portal.

​​​​​​​Property tax payments

The City has offered a penalty free payment grace period until April 15, 2020 to all property owners for the 2020 interim tax bill.

The City is offering a Property Tax Hardship Deferral Program for City of Ottawa residential property owners and small business property owners (assessed property value of up to $7.5 M) that have been financially affected as a result of the COVID-19 pandemic.  For more information, please visit Covid-19 Property Tax Relief.

You can pay your property taxes online by credit and Visa debit or through your financial institution.

You can pay by mail or dropping off a cheque at one of the secure payment drop-boxes located outside the main entrances of the following locations:

  • Kanata Client Service Centre at 580 Terry Fox Drive
  • Orleans Client Service Centre at 255 Centrum Boulevard

Ensure that the amount on the cheque reflects the exact amount owing, and indicates the 19-digit tax roll number as shown on your tax bill. Note that payments are processed on business days only.

City parks, trails and natural areas

City implements stage-one access to some outdoor park facilities

The City is implementing the Province’s stage one reopenings that relate to park amenities.

In response to last week’s Provincial announcement, outdoor sports facilities and multi-use fields are open, including

  • Baseball diamonds
  • Soccer fields
  • Frisbee golf locations
  • Tennis
  • Platform tennis
  • Table tennis and pickleball courts 
  • Basketball courts
  • BMX parks 
  • Skate parks

In addition, off-leash dog areas, benches, picnic areas and shelters are also open. In all cases, physical distancing of at least two metres is required.

City crews will begin installing tennis nets and unlocking off leash dog areas immediately and the work will be completed over the next few weeks. Sports fields are available for casual use only, respecting physical distancing measures and groups of no more than five people. The rental of fields for competitive sports will not resume until Provincial Orders allow for competitive play.

Provincial orders remain in effect prohibiting the use of

  • Play structures,
  • Swings
  • Slides,
  • Splash pads
  • Wading pools
  • Exercise equipment
  • Barbecues

During the first stage of reopenings, Emergency Provincial Orders remain in place prohibiting gatherings of more than five people outside of your current household. This applies to all public use of opened outdoor park facilities. To allow for physical distancing and to limit the spread of COVID-19 when using outdoor sport amenities, maintain a two-meter distance from others, avoid picking up someone else’s sports equipment, wash your hands regularly and avoid touching your face.

Benches, picnic tables and gazebos

Restrictions on benches, picnic tables and gazebos have also been relaxed under the Provincial stage-one reopening framework. Benches and tables are not cleaned frequently. Please wash your hands after using them, and be sure not to touch your face.

Enclosed off-leash dog parks

Enclosed off-leash dog areas in City parks are now reopened. Please remember that the gates at off-leash dog parks are high touch-points that are not cleaned. Please wash your hands before entering and after exiting a dog park, and avoid touching your face.

You can also walk your dog in a park’s greenspace, as long as you follow the park’s designation.

Residents can check the map on ottawa.ca to see the dog walking designation in their neighbourhood park.

You can also check the National Capital Commission’s website for updates to parks that they oversee, such as Bruce Pit and Conroy Pit.

Beaches

  • Like the green spaces in City parks, visitors can sit or walk on City-owned beaches. Please remember, beaches located in provincial parks remain closed under Ontario’s Emergency Orders.

Boat launches

  • Boat launches at City parks are open, as permitted in the Province of Ontario stage-one reopening.
  • It’s important to note that even in normal times, it is never permitted to launch watercraft from beaches. The Parks and Facilities By-law prohibits watercraft from being launched in areas that are not specifically designated for launching watercraft.

Trails and natural areas

If you are not self-isolating, you can walk, run, cycle or use a mobility device on the trails in City-owned natural areas. The following restrictions apply:

  • Keep at least two metres away from others.
  • Stay on the trails. You may step or veer off the trail to let others pass safely and maintain physical distancing.
  • Do not mix with members of another household, as the Province of Ontario has prohibited public events and social gatherings of more than five people.
  • Visit natural areas that you can reach on foot or by bike, rather than driving to one farther from home.
  • Keep your dog on-leash to reduce the risk of conflicts with wildlife and other trail users. Pick up your dog waste and take it with you when you leave.
  • Do not camp or start a fire.
  • Keep the area clean and do not litter.

Water bill payments

The City is extending an interest free 30-day payment grace period for all unpaid water bills issued before April 1, 2020 and a 30-day due date extension, for all water bills issued between April 1, 2020 and October 30, 2020, providing residents with 47 days to pay their bill.

Pre-authorized debit payments for water bills issued before April 1, 2020 will be withdrawn on the regular due date and pre-authorized debit payments for water bills issued between April 1, 2020 and October 30, 2020 will be withdrawn on the extended due date.

You can pay your water bill online with My ServiceOttawa by payment card or through your financial institution.

Public transit

Safety

OC Transpo is committed to keeping its customers and staff safe.

Do not use public transit if you have a fever, new onset of cough or difficulty breathing, or if you have been in close contact with a confirmed or probable case of COVID-19.

To protect yourself and others while you are in stations or riding buses or trains:

  • Cover your cough and sneeze with a tissue or your sleeve, not your hand.
  • Avoid touching your eyes, nose and mouth.
  • When possible, consider physical (social) distancing (ideally two metres).
  • Wash your hands thoroughly with soap and water, or use hand sanitizer, before you touch your eyes, nose or mouth and as soon as possible when you reach your destination.

Service adjustments

All OC Transpo customer service centres are closed.

OC Transpo is adjusting service levels in response to reduced ridership.

Service will be maintained to all neighbourhoods and essential services.

Service levels will still allow customers to maintain physical (social) distancing on trains and buses.

Levels may be adjusted further as the COVID-19 situation continues to evolve. Customers can change their autorenew settings at Prestocard.ca. Metrolinx has extended the deadline to cancel autorenewal of April monthly transit passes to Friday, March 27 at 11:59 pm

Conventional Bus

Beginning Monday, March 30:

  • Service will continue to be provided in all neighbourhoods
  • Weekday service will move to Saturday service levels on many routes
  • Many weekday routes, will run at modified service levels
  • Rural weekly Shopper services will continue as usual
  • The first morning trip will start later than usual on many routes
  • Saturday and Sunday service will operate as usual · Complete schedules and details of changes will be available on octranspo.com

O-Train Line 1, the Confederation Line

Beginning Friday, March 27:

  • Service start and end times remain the same with one exception
  • On Fridays, service will end at 1 am Saturday morning, and overnight bus service will be available from that time
  • Trains will arrive every 6 to 8 minutes during peak periods and every 10 to 16 minutes at other times

O-Train Line 2, the Trillium Line

Beginning Wednesday, March 25:

  • Service start and end times remain unchanged
  • Trains will arrive every 15 minutes at all times
  • Tape will be installed to block the operator cab area from the rest of the train

Para Transpo

Beginning Tuesday March 24:

  • All trip requests made a day in advance are being accommodated
  • Most trips are being operated with only one customer on board, to allow for social distancing
  • Service levels are being managed according to demand

Recreation and cultural facilities

All City recreation and cultural facilities are closed. 

The Ottawa Farmers' Market at Lansdowne Park is cancelled.

City programs, including March break camps, drop-in swimming and skating sessions and fitness classes, are cancelled. Information regarding credits and refunds for cancelled programs.

At this time, summer programs, including camps, are still running as planned. We encourage you to register your children as you normally would. Rest assured that should there be any cancellations due to COVID-19, that you will be refunded without penalty. 

Spring caliper tree planting has been cancelled and the start up of tree stumping operations will be postponed until June at the earliest.

Ottawa Public Library

Ottawa Public Library branches, Bookmobile stops and Homebound delivery services are closed.

On street parking

All overtime parking, signed or unsigned, will no longer be enforced on residential streets until further notice. All other parking restrictions remain in effect, such as No Stopping, No Parking, Fire Route, Accessible Parking, hydrants, sidewalks to maintain emergency access and traffic flow. Areas with Pay and Display machines continue to be enforced until further notice. Those who require the use of Pay and Display parking spaces may park for longer than the posted time limit, but are still required to pay using the app or at the machine.

Due to the temporary closure of the Client Service Centre, all questions about On-Street Parking Permits or On-Street Parking Permit refunds can be directed to parking.operations@ottawa.ca.

Queen Elizabeth Driveway

The National Capital Commission (NCC) has extended their pilot project to close the Queen Elizabeth Driveway to motor vehicle traffic until Sunday, May 10. The closure is daily from 8 am to 8 pm between Laurier and Fifth avenues. More information is available on the NCC’s webpage or call 613-239-5000.

Noise exemption

In support of the community and local economy, until further notice, all retail establishments are exempt from the regulations of the City of Ottawa’s Noise By-law pertaining to deliveries. This means that deliveries can take place at any time of day to ensure store shelves are stocked with essential goods.

By Order of the Province of Ontario, all permitted construction will be allowed to take place between the hours of 6 am and 10 pm, seven days a week until October 7, 2020.

In addition, all construction projects and services associated with the healthcare sector are no longer subject to the provisions of the City of Ottawa Noise By-law. This means that construction activities in regards to new health facilities, expansions, renovations, and conversion of spaces that could be repurposed for health care space may take place 24 hours a day.

Water quality and wastewater

Ottawa’s tap water is safe. Our water purification plants effectively handle all viruses, including COVID-19, by chlorine disinfection and other physical and chemical processes. We are continuously analyzing and monitoring the water disinfection process.

NOTE: At this time, in-home services including water quality tests have been suspended until further notice. Requests will be held until these services are offered. Requestors will be contacted at that time.

Remember, do not flush sanitizing wipes or any other wipes down your toilet. Be sure to follow the 3P’s – paper (toilet paper), pee and poop only. Wipes can clog your toilets and lead to costly plumbing costs. It can also block and severely damage our City’s wastewater system.

Disposing of waste from recreational vehicles (RVs)

NOTE: At this time, facility access to the Robert O. Pickard Environmental Centre (ROPEC) remains available to recreational vehicles (RVs) for the disposal of waste.

Other services and facilities

Other facilities and services closed or cancelled until further notice:

  • Building Code Services Counters
  • Rooming House Inspections
  • Taxi Inspections
  • All hearings for Animal Control Tribunal, Property Standards and License Appeals Committee
  • Interior noise meter readings between 7 am and 11 pm
  • Child Car Seat Inspections
  • CPR/First Aid training sessions
  • Palliative Care Program
  • The Spay/Neuter Clinic at 26 Concourse Gate – clients with previous schedule appointments will be contacted to reschedule for a later date.
  • The Business Licensing Centre at 735 Industrial Avenue
  • City Hall at 110 Laurier Avenue West
  • The Mary Pitt Centre located at 100 Constellation Drive
  • Ben Franklin Place located at 101 Centrepointe Drive
  • All front counter services for business licenses will be suspended. Clients can call 3-1-1
    • The Chief Licensing Inspector will also exercise delegated authority to extend renewal dates to be implemented for licensing categories expiring in March and April (to be reassessed thereafter)
  • Complaints for unauthorized parking on private property will now require new electronic procedures for proof of authority.
  • Only interior Property Standards complaints where there are immediate health and safety risks, or a vital services complaint will be reviewed.

Community gardens

Information about Community Gardens in Ottawa, an essential service during the COVID-19 pandemic.