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COVID-19 FAQ

Where do I go for the latest information about the current situation in Ottawa?

Ottawa Public Health features the most current updates about the evolving situation in Ottawa. Please check the website regularly for changing information and tips for staying healthy.

Where do I go for the latest information about the current situation in Quebec?

The Government of Quebec regularly publishes information about COVID-19. Please check the website on a consistent basis for changing information and tips for staying healthy.

If residents in my community are interested in opportunities with Ottawa Public Health, what should they do?

Residents can send their resume and cover letter to Ottawa Public Health Staffing.

What are the symptoms of COVID-19?

For a comprehensive list of symptoms of COVID-19, information on how to prevent the spread of COVID-19, vaccine information and resources for parents, please visit Ottawa Public Health.

What do I do if I think I have COVID-19 symptoms or have been in contact with someone who has COVID-19?

If you think you have coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use the City of Ottawa COVID-19 self-assessment tool to help determine how to seek further care.

How is Canada Life supporting me and my family’s benefits during COVID 19?

The best way to stay informed as a plan member is to sign up for Canada Life’s GroupNet for Plan Members.

I rely on public transportation to get to work and I know that ridership is low. What changes can I expect as it pertains to O-Train, bus, and Para Transpo service?

Service level adjustments began to take place in March. Please note the details for different modes:

Conventional bus

  • Service will continue to be provided in all neighbourhoods
  • Weekday service will move to Saturday service levels on many routes
  • Many routes which normally operate only on weekdays will continue to run, but at modified service levels
  • Rural weekly Shopper services will continue as usual
  • The first trip in the morning will be later than usual on many routes
  • Saturday and Sunday service will operate as usual
  • Complete schedules and details of impacts to specific routes will be available on OCTranspo.com

O-Train Line 1 the Confederation Line

  • On Fridays, service will run until 1 am on Saturday morning (overnight bus service will be available)
  • Otherwise, service start, and end times will remain the same
  • Trains will arrive every 6 to 8 minutes at peak periods and every 10 to 16 minutes at other times of the day and on weekends
  • The number of dedicated R1 buses is being reduced to align with changed service levels on Line 1
  • Staffing levels of the red vested O-Train Ambassadors have been scaled back
  • O-Train Line 2 - The Trillium Line
  •  
  • Trains will arrive every 15 minutes at all times during the service period
  • Service start and end times will remain the same; and
  • As we have done on our buses and Line 1 trains to protect the health of our operators and customers, we will be installing tape on Line 2 trains to block the area closest to the operator cab from the rest of the train

Para Transpo

  • Para Transpo volumes are currently low and are being managed
  • All trip requests are being accommodated

How is the City supporting local businesses during these challenging times?

On March 23, the City and community partners launched the first phase of the Buy Local Campaign, a promotional campaign to help local businesses during these challenging times. Please take a moment to check out the Buy Local Campaign, where you’ll find links to sites listing businesses serving customers virtually or providing takeout and meal delivery.

I am feeling very anxious about the current situation. Is there anyone I can talk to?

The Employee and Family Assistance Program (EFAP) is available to provide support to you and your eligible family members by phone, online and video counselling. Contact the provider at 1-844-880-9142 (TTY: 1-877-338-0275), through the My EAP app (available for Apple, Android and BlackBerry) or through Work Health Life. Here are additional services that are available to you: