Support and assistance

The City has extended the suspension of all water service disconnections until October 30, 2020.

The City has an established water utility bill deferral program to support low income seniors and low-income people with disabilities.

Revenue Services is extending an interest free 30-day grace period for all unpaid Corporate Accounts Receivable invoices issued before April 1, 2020 and a 30-day due date extension for all Corporate Accounts Receivable Invoices issued between April 1, 2020, and April 30, 2020.

For more information, please visit our Accounts Receivable page.

Child care and early years settings during COVID-19 in Ontario, back to school and/or learning at home and EarlyON child programs and resources in Ottawa.

Information about financial assistance including Ontario Works and emergency assistance, and how to apply for provincial and federal help.

Information and fact sheets on food banks, grocery supports, and meal delivery, who to call for help, mental health, community gardens, and more.

Information about outreach, isolation and physical distancing centres, shower and washroom facilities, and more.

Information about food, transportation and mental health supports, updates and FAQs for long-term care homes, and more.

Information about our community partners, contact info, what to donate, how to volunteer, and more.

The City will provide rental adjustments or any businesses that rent space within a City facility that has closed in response to the COVID-19 Pandemic. The adjustment will reflect the amount of time these facilities remain closed.

The City is offering a Property Tax Hardship Deferral Program for City of Ottawa residential property owners and small business property owners (assessed property value of up to $7.5 M) that have been financially affected as a result of the COVID-19 pandemic. For more information, please visit Covid-19 Property Tax Relief.

Revenue Services is extending an interest free 30-day payment grace period for all unpaid bills issued before April 1, 2020 and a 30-day due date extension, for all water bills issued between April 1, 2020 and October 30, 2020, providing residents with 47 days to pay their bill. For further information, please visit Covid-19 water bill relief.

It’s OK to NOT be Ok. Please know that help is available, and we encourage you to reach out to Distress Centre of Ottawa to connect with someone at 613-238-3311.