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Vaccine distribution

COVID-19 Vaccination Plan

What's new (updated April 13)

Residents age 60 and over citywide

Visit Ontario.ca/bookvaccine to access the provincial booking system or call the provincial vaccine booking line at 1-833-943-3900 between 8 am and 8 pm, seven days a week. Only book or call if you are eligible.

Appointments will be available at four community vaccination clinics:

  • Nepean Sportsplex
  • Ruddy Family YMCA-YWCA 
  • Eva James Memorial Community Centre
  • City Hall 

To enable physical distancing and to reduce the number of people in the clinic, please arrive for your vaccine no more than 10 minutes before your appointment time.

Pop-up clinics in rural communities

Thank you to all of the residents who came out to participate in the rural pop-up clinics. All appointments at these clinics have been booked. Bookings are available at community vaccination clinics for all residents over 60 years old across the City.

Residents over 60 in high-priority neighbourhoods

Additional pop-up clinics will be available in previously identified high-priority neighbourhoods. If you are age 60 and over (born in or before 1961) or an adult recipient of chronic home health care, and you live in one of these neighbourhoods, please call 613-691-5505 to verify your eligibility and book an appointment.

  • Britannia Village
  • Carleton Heights - Rideauview
  • Carlington
  • Carson Grove-Carson Meadows
  • Centretown West
  • Emerald Woods
  • Greenboro East
  • Hawthorne Meadows
  • Heatherington
  • Heron Gate
  • Hunt Club East – Western Community
  • Hunt Club Park
  • Ledbury
  • Lowertown (Lowertown East)
  • Manor Park
  • Overbrook-McArthur
  • Parkwood Hills
  • Ridgemont
  • Riverview
  • Sandy Hill
  • Sawmill Creek
  • Bayshore-Belltown
  • Sheffield Glen
  • Stewart Farm
  • Vanier North
  • Vanier South 
  • Whitehaven - Queensway Terrace North

Service providers can take your call between 7:30 am and 6 pm, Monday to Friday, and 8:30 am to 4 pm Saturday and Sunday.

We know that there is a high demand for these vaccines, so we expect very high call volumes. When calling into the booking line, callers will be put into a queue where there is the potential for long wait times. You may also select an option for a call back.

Walk-ins will not be accepted, so please book your appointment in advance. This includes walk-ins at the end of the day. Any remaining doses at the end of the day will be administered to eligible health care workers who have indicated they are available for a last-minute appointment.

First Nation, Métis and Inuit populations

Ottawa Public Health is partnering with Wabano Centre for Aboriginal Health to provide a COVID-19 vaccination clinic for First Nation, Inuit and Métis community members age 16 and over at the St-Laurent Complex, located at 525 Côté Street. Call 613-691-5505 to book an appointment.

Akausivik Inuit Family Health Team is providing vaccinations for all Inuit adults. To book an appointment with Akausivik or for more information, call 613-740-0999.

For more information, please visit OttawaPublicHealth.ca/IndigenousVaccine

Transportation to clinics

Accommodations will be made for residents who need help with accessibility and all clinic locations are accessible. Para Transpo users can book a ride to the clinic through the COVID-19 Vaccination Trip Reservation line at 613-842-3600. If Para Transpo is not available to you, you can request a ride to and from the clinic through Ottawa Community Transportation after you have booked your appointment. If you do not have online access, please contact 211.

COVID-19 protocols are in place to ensure the safety of the rider and the driver, and wearing a mask is mandatory.

How was the decision made to vaccinate residents in the identified neighbourhoods?

Rates of COVID-19 are on average five times higher than in the rest of Ottawa in neighbourhoods that have been identified for pop-up clinics. In some cases, they are 16 times higher. Risks for hospitalization and death are also higher. If we limit hospitalizations in these communities, it will not only benefit the residents who live there, it will help all residents by making sure our health systems aren’t overwhelmed.

Only residents who meet the criteria will be vaccinated

Under the province’s direction, caregivers, partners or roommates of people who were born after 1951, of those receiving chronic home care, or of Indigenous individuals who do not meet any of the above criteria are not eligible at this time. To confirm that you are eligible for vaccination, please visit Ottawa Public Health's COVID-19 Vaccine Eligibility Screening Tool.

Residents who were eligible in previous weeks remain eligible today and throughout the citywide vaccination process. If you are unable to book an appointment when your neighbourhood is first announced, you can still receive the vaccine at a later date.

Vaccine dose interval

The Province of Ontario recently extended the interval between the first and second dose of vaccines. The second dose can now be provided up to 16 weeks after the first dose. If you already have an appointment for your second dose, you will be contacted to reschedule. Exemptions include long-term care homes and retirement homes.

Ottawa Public Health is only booking second doses for First Nations, Inuit and Métis community members who are 80 years old or older (born in 1941 or before). All other individuals who have received their first dose at an Ottawa Public Health Clinic and are waiting for their second dose are encouraged to sign-up for the City of Ottawa’s COVID-19 Vaccine e-subscription and follow local news sources for more information. When second dose appointments are available the City will communicate to the public.

Community clinics

The City is preparing up to seven community clinics to augment the Ottawa Hospital clinic and the clinic coming to the Queensway Carleton Hospital. Altogether, these clinics will have capacity to administer about 380,000 vaccines per month when vaccine supply increases. Vaccinations being done by mobile vaccination teams, pop-up clinics, pharmacies and primary care providers will add to that total.

Community clinic locations

Community clinics: Ruddy Family YMCA-YWCA: 265 Centrum Boulevard | St-Laurent Complex: 525 Côté Street | Ottawa City Hall: 110 Laurier Avenue West |Horticulture Building: 1525 Princess Patricia Way | Canterbury Recreation Complex: 2185 Arch Street | Nepean Sportsplex: 1701 Woodroffe Avenue | Eva James Memorial Community Centre: 65 Stonehaven Drive

Hospital Clinics: The Ottawa Hospital – Civic Campus: 1053 Carling Avenue | Queensway Carleton Hospital: 3045 Baseline Road

Pop-up clinics

Pop-up clinics are set up at a site for multiple days but are not permanent. Throughout the vaccination rollout, pop-up clinics will be set up in different areas of the city to get the vaccines to people in high-risk areas and where eligible residents may have a harder time accessing a clinic.

Appointments at City of Ottawa pop-up clinics in priority neighbourhoods continue to be available, including to residents in rural communities. If you are aged 70 or over (born in or before 1951) and you live in Ward 5 (West Carleton-March), Ward 19 (Cumberland), Ward 20 (Osgoode), or Ward 21 (Rideau-Goulbourn); or previously identified priority urban neighbourhoods, you can book your appointment at a near-by pop-up clinic.

Call 613-691-5505 to confirm your eligibility and book an appointment. When you receive the voice recording press 2 for rural pop-up clinics.

Rural clinics will be available at the following locations for a limited time:

  • Greely Community Centre
  • Navan Memorial Centre
  • Osgoode Community Centre
  • R.J. Kennedy Memorial Centre
  • Richmond Memorial Arena and Community Centre
  • West Carleton Community Complex

Adult recipients of chronic home health care across Ottawa

If you are an adult recipient of chronic home health care anywhere in the City of Ottawa, you can now book an appointment at a COVID vaccination clinic.

Call 613-691-5505 to confirm your eligibility and book an appointment.

Unreserved walk-ins will not be accepted at any location. Please book your appointment in advance.

Throughout the vaccination rollout, pop-up clinics will continue to be set-up in different areas of the city.

COVID-19 continues to spread in our community. While the vaccination program does offer very real hope for the future, everyone must continue to follow public health guidelines: wear a mask, stay two metres apart from those outside your household, wash your hands frequently and stay home when you are sick.

COVID-19 Vaccine Distribution FAQs