Sewer cleaning

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Scheduled streets by ward

Routine sanitary sewer cleaning has been scheduled for the following streets in East  - Ward 19 and West - Ward 5 and 21.

EAST

WARD 19

  • ALLEGRO WAY
  • ANGELICA AVE
  • ANNISETTES RIDGE
  • AQUARIUM AVE
  • AQUARIUM AVE
  • AQUAVIEW DR
  • ARROWGRASS WAY
  • ASHENVALE WAY
  • ASSOMPTION ST
  • AVEBURY DR
  • BALLANCE DR
  • BALZAC LANE
  • BEAUDELAIRE DR
  • BEROT LANE
  • BEVINGTON WALK
  • BOISDALE WALK
  • BRANTHAVEN ST
  • BRIAN COBURN BLVD
  • BRIANNA WAY
  • BROCKSTONE CRES
  • CALICO CRES
  • CALLA LILY TERR
  • CAPUCHON WAY
  • CARACOLE WAY
  • CARMELLA CRES
  • CASABELLA DR
  • CHANCERY CRES
  • CHARDONNAY DR
  • CHAREST WAY
  • CLERMONT CRES
  • CLUBMOSS AVE
  • COMFREY CRES
  • CORBRIDGE ST
  • COURSIER CRES
  • DAMASK AVE
  • DAMSELFISH WALK
  • DAWNLIGHT ST
  • DECOEUR DR
  • DES AUBERPINES Dr
  • DESCARTES ST
  • DORIMA ST
  • DU PLATEAU ST
  • DUGAS CRT
  • EASEMENT
  • EASTBORO AVE
  • ECLIPSE CRES
  • EMMERILLON RIDGE
  • ESPRIT DR
  • ESTURGEON ST
  • EVANGELINE ST
  • FAIRLAKES WAY
  • FANTAIL WALK
  • FIELDFAIR WAY
  • FRANK CAULEY WAY
  • GARDENPOST TERR
  • GENEVRIERS, RUE DES
  • GLASTONBURY WALK
  • GOLDENBROOK WAY
  • GRAPEFERN TERR
  • GUPPY GROVE
  • HARVEST VALLEY AVE
  • HEPATICA WAY
  • HIBOUX ST
  • HYSSOP ST
  • HYSSOP ST
  • HYSSOP ST
  • HYSSOP ST
  • INNES RD
  • IVANY WAY
  • JANET WAY
  • JEROME JODIN DR
  • JUNE GRASS ST
  • L' ESTURGEON ST
  • LAKEBREEZE CIR
  • LAKERIDGE DR
  • LAVOIE ST
  • LICHEN AVE
  • LINARIA WALK
  • LISKA ST
  • LUCILLE WAY
  • LUMINESCENCE WAY
  • MAGNOLIA ST
  • MALACHIGAN CRES
  • MARCHANT DR
  • MARKWICK CRES
  • MARSHFIELD ST
  • MARTELLO DR
  • MASKINONGE CRES
  • MELANSON CRES
  • MELETTE CRES
  • MICKELBERRY CRES
  • MILLENNIUM BLVD
  • MIRABEAU TERR
  • MONACO PL
  • MONTMERE AVE
  • MONTMORENCY WAY
  • MOUNTAIN SORREL WAY
  • MUIRLAND AVE
  • NANTES ST
  • NESTLETON ST
  • NEWCARLISLE CRES
  • NORTHWIND ST
  • OAKCREST WAY
  • PELICAN ST
  • PENNYROYAL CRES
  • PENSACOLA CRT
  • PINNACLE ST
  • PLAINHILL DR
  • PLAINRIDGE CRES
  • PORTOBELLO BLVD
  • PROVENCE AVE
  • RAVENSWOOD WAY
  • RENAISSANCE DR
  • REXTON ST
  • RICARDO ST
  • SALZBURG DR
  • SARABELLA ST
  • SCALA AVE
  • SCHUBERT CIR
  • SCULPIN ST
  • SELENE WAY
  • SERRA RIDGE
  • SHINER LANE
  • SILVERMOON CRES
  • SILVERMOON CRES
  • SOJOURN ST
  • SOLEIL AVE
  • SOLSTICE WAY
  • SOUTHFIELD WAY
  • SPARKMAN AVE
  • SPIKEMOSS PL
  • ST. ALEXI WALK
  • ST. BRUNO ST
  • STICKLEBACK WAY
  • STONEHAM PL
  • STORMWIND AVE
  • SUMMER DAYS WALK
  • SUMMER SKY ST
  • SUNLIT CIR
  • SUNMEADOW ST
  • SUNSHINE CRES
  • SWALLOWTAIL CRES
  • SWEETVALLEY DR
  • TAPLEY PL
  • TERRAPIN TERR
  • THIMBLEBERRY ROW
  • TORINO TERR
  • TRIM RD
  • VALENCEVILLE CRES
  • VALLIER WAY
  • VANGUARD DR
  • VANTAGE DR
  • VENDOME ST
  • VIENNA TERR
  • WATERFERN WAY
  • WHALEY RIDGE
  • WILDCLIFF WAY
  • YELLOWCRESS WAY

WEST

Ward 5

  • CARP HIGHLANDS CRT
  • CARP RD
  • CAVANAGH DR
  • CHARLIE'S LANE
  • CRAIG LEA DR
  • DEUGO ST
  • DONALD B MUNRO DR
  • EASEMENT
  • FALLDOWN LANE
  • FRANCES COLBERT AVE
  • GLENNCASTLE DR
  • HIDDEN LAKE CRES
  • INNISKILLIN DR
  • JENSEN CRT
  • JUANITA AVE
  • LANGSTAFF DR
  • MEADOWRIDGE CIR
  • RIDGEVIEW DR
  • RIVINGTON ST
  • ROBERTLEE DR
  • ROCK DOVE CRT
  • SALISBURY ST
  • SEAGRAM HTS
  • SNELGROVE DR

Ward 21

  • ARLBERG LANE
  • BALD EAGLE CRES
  • BARNWOOD CRT
  • BAYBERRY LANE
  • BLEEKS RD
  • BURKE ST
  • BURKE ST E
  • BUTTERFIELD RD
  • CADDY CRT
  • CANTLE CRES
  • CEDARSTONE ST
  • CHANONHOUSE DR
  • CHELMSFORD CRES
  • CHRISTOPHER HAMILTON ST
  • COBBLESTONE CRT
  • COCKBURN ST
  • COCKBURN ST S
  • COLDSTREAM CRT
  • COLONEL MURRAY ST
  • COLONEL MURRAY ST S
  • COOLBROOK CRES
  • COPPER CRT
  • CORNDAV WAY
  • COVE CRT
  • CRANBERRY CRT
  • DALLAIRE CRES
  • DOGWOOD DR
  • DOUGLAS DR
  • DR. NEELIN DR
  • EVELYN DR
  • FORTUNE ST
  • FOWLER ST
  • GAMBLE DR
  • GERTIE ST
  • GROVEWOOD LANE
  • HEMPHILL ST
  • HUNTLEY RD
  • KING ST
  • KING ST N
  • LENNOX ST
  • LENNOX ST S
  • LUNDY'S LANE
  • MAC STOREY ST
  • MAITLAND ST
  • MAITLAND ST S
  • MARTIN ST
  • MARY HILL CRES
  • MCBEAN ST
  • MCCASLAND ST
  • MELISSA CRT
  • MEYNELL RD
  • MIDDLEWOOD CRT
  • MIRA CRT
  • MOORE ST
  • MUSKET WAY
  • NIXON FARM DR
  • NORIKER CRT
  • NORIKER CRT
  • ORADEA CRES
  • ORMSBY DR
  • OTTAWA ST
  • OTTAWA ST W
  • OTTERBURN AVE
  • OWLSHEAD RD
  • PERTH ST
  • QUEEN CHARLOTTE ST
  • QUEEN CHARLOTTE ST N
  • QUEENSTON DR
  • REGAL CRES
  • REYNARD CRES
  • ROCHELLE DR
  • ROYAL YORK ST
  • ROYAL YORK ST W
  • SHEA RD
  • STRACHAN ST
  • STROUGHTON CRES
  • TALOS CIR
  • TARRYN TERR
  • TARYWOOD CRT
  • TEMPLE ST
  • TERRIER CIR
  • TODD DR
  • WHISPERWOOD ST

Why does the City clean the sewer system?

The City of Ottawa conducts routine cleaning of sewers to ensure that wastewater from homes and businesses is efficiently transported to the Robert O. Pickard Environmental Centre (ROPEC), the City’s treatment facility.

What is a sewer blow-back?

During the cleaning process, the use of high pressure water creates air pockets inside the sewer pipe that generally escape with no impact to a property’s internal plumbing.

In some cases, this air pressure can only escape through the sewer connection between the house and the City’s sewer system, via the internal plumbing vent. If this passage is blocked, air pressure may escape through a toilet or drain. This can result in the release of odours, or on rare occasions sewage contaminated water, into a home or business – known as a "blow-back."

What can I do to prepare for sewer cleaning activity?

Keeping lids on toilets during cleaning can minimize impacts in the unlikely event of a blow-back.

What if I experience a blow-back?

Please immediately contact the City at 3-1-1. City staff will contact the homeowner by phone to determine the scope of the problem. If required, staff may be dispatched to your home.

Please note:

  • Properties identified as having experienced a blow-back in the past are placed on an advanced notification list and receive a hand delivered notice 24-48 hours in advance of cleaning activity.
  • During subsequent sewer cleanings, the pressure at which cleaning is carried out is at lowered at sites that have experienced a blow-back to help reduce the possibility of a repeat event.
  • If you have a second incident, consider checking your plumbing to ensure that service connection and vent pipes are clear of debris and are functioning properly.

Where can I get help with the cleanup?

Typically, recovery from a blow-back event is simply a matter of removing any debris and the cleaning of toilets, sinks, baths and showers that have come into contact with the contaminated water. You may then continue normal use.

Please note:

  • The City does not provide a cleaning service. Your options are to proceed with the cleanup yourself or hire an outside cleaner. If you hire a company to complete the cleaning, please submit these costs as a claim and the City will reimburse all reasonable costs that are properly documented.
  • If there are damages beyond cleaning, consider contacting your insurance company. Damages should be brought to the attention of City staff during the initial inspection process.

Do I need to worry about my health?

Blow-back events that involve only the discharge of sewage contaminated water to walls or surfaces do not result in an immediate health risk. However, it is important that all sewage contaminated water and debris be removed and that surfaces that have come in contact with this water be cleaned. This will require the cleaning of surfaces with a soap solution and disinfection with a diluted household bleach/water solution. Regular household cleaning products are all that is needed and rubber gloves are recommended.

Remember:

  • Never mix ammonia and chlorine products such as household bleach. If sewage contaminated water has come in contact with a person in your home or has possibly been ingested and you are concerned about your health, please seek medical attention.

Making a claim

  1. Prior to submitting a claim, contact 3-1-1 to:
    1. Initiate an inspection by the City’s First Response team
    2. Receive a customer service request number for future reference.
  2. Initiate a claim with the City by letter or sending an e-mail to claims@ottawa.ca. You will need to reference the event, date, and actions taken.
  3. The Claims Unit will ensure claims are acknowledged, investigated, tracked, evaluated and resolved.

If you have any questions, please contact our general claims line at 613-580-2655 or email at claims@ottawa.ca.

The City of Ottawa conducts routine cleaning of sewers to ensure that wastewater from homes and businesses is efficiently transported to the Robert O. Pickard Environmental Centre (ROPEC), the City’s treatment facility.