Rural affairs office

Rural affairs office and contacts

The role of the Rural Affairs Office

To monitor and support issues affecting rural Ottawa ensuring that current and emerging rural issues are a prime focus of City staff and Council.
To facilitate a productive relationship between the City and its rural citizens by assessing the impact of the City’s rural policies, by-laws and programs and negotiating change.
To establish links with provincial and federal governments and to keep City officials informed of developments in legislative and policy efforts.
Advocates for the rural perspective in accordance with City Council’s direction.

The Rural Affairs Office also supports the implementation of solutions identified at the Rural Summit (in 2005 and 2008), and the work of the Agriculture and Rural Affairs Committee.

In particular, the Office is focusing its attention on the priorities identified through the Rural Summit:

Access, Communication and Consultation
Agriculture
Governance
Policy issues
Rural business
Services

Contacts and resources

Contact the City of Ottawa

General Inquiries: 3-1-1 (613-580-2400)
Toll-Free: 866-261-9799
TTY: 613-580-2401

Contact the Rural Affairs Office

The Rural Affairs Office is situated at Ottawa City Hall
110 Laurier Avenue West
Ottawa, Ontario
K1P 1J1

For inquiries relating to rural issues, contact Ryan Thompson:
Phone: 613-580-2424 ext. 24541
E-Mail: Ryan.Thompson@ottawa.ca
or e-mail the Rural Affairs Office at ruralaffairs@ottawa.ca

Rural affairs office e-mail distribution list

Stay informed about City services, public consultations, funding opportunities and other topics affecting rural Ottawa. To be added to the Rural Affairs Office distribution list, send an e-mail to ruralaffairs@ottawa.ca.

Provide your name, e-mail address, if you represent a specific organization, and what part of the City of Ottawa you live in.
Receive regular e-mail updates with information affecting you.
Subscribers may ask at any time for their name to be removed from the list.

Contact your rural councillor

Ward 5 - West Carleton-March
Councillor Eli El-Chantiry
613-580-2475
E-mail: Eli.El-Chantiry@ottawa.ca
Web: Eli El-Chantiry

Ward 19 - Cumberland
Councillor Catherine Kitts
613-580-2489
E-mail: Catherine.Kitts@ottawa.ca
Web: Catherine Kitts

Ward 20 - Osgoode
Councillor George Darouze
613-580-2490
E-mail: George.Darouze@ottawa.ca
Web: George Darouze

Ward 21 - Rideau-Goulbourn
Councillor Scott Moffatt
613-580-2491
E-mail: Scott.Moffatt@ottawa.ca
Web: Scott Moffatt

Client service centres

You can also contact the City by visiting any of our Client Service Centres including locations in Kinburn, Metcalfe and North Gower. Please refer to days and hours of operation specific to rural locations.

Rural website directory

A

B

C

D

E

F

G

H

L

M

O

P

R

S

T

Tourism
- Ontario Farm Fresh Marketing Association
- Ottawa’s Countryside
Transit
Trees

W

Y

Youth Zone

Z

Zoning By-laws

Stay informed: Rural Connections

Provide your name, e-mail address, if you represent a specific organization, and what part of the City of Ottawa you live in.
Receive regular e-mail updates with information affecting you.
Subscribers may ask at any time for their name to be removed from the list.

Rural Summit 2005 Initiatives

The City of Ottawa’s first Rural Summit was held November 15 and 19, 2005, to address the results of the City’s 2004 Citizen Satisfaction Survey, which identified that Ottawa’s rural residents were significantly less satisfied with municipal services than urban residents.

The Summit focused on the rural–urban relationship and strengthening public satisfaction in rural areas. Six major categories were reviewed: access, communication and consultation; governance; service issues; policy issues; agriculture; and business issues.

Feedback and suggestions received from Rural Summit participants resulted in many improvements and new initiatives for rural Ottawa, including:

Established a Rural Affairs Office and hired the City’s first Rural Affairs Officer
Facilitated broadband internet access for all rural communities and toll-free calling across Ottawa
Launched the Rural Connections website to act as a “portal” for rural Ottawa residents, including the Rural Events and Attractions page to advertise and promote rural Ottawa non-profit events
Developed specialized training for frontline staff regarding rural issues
Made City contracts more accessible to rural companies
Enhanced the role of the Agricultural and Rural Affairs Standing Committee to provide Council with advice on Ottawa’s rural economy and issues affecting rural residents
Re-instated the Rural Issues Advisory Committee
Targeted consultation for the Rural Settlement Strategy, building upon the work of the Rural Summit, and look closely at land-use matters, such as village growth, country lot subdivisions, rural services, natural environment and resource protection
Created the Rural Wetlands Stakeholder Group to resolve landowners’ and community concerns concerning wetland identification and designation
Launched the directional farm signage program to help urban customers find and buy locally grown food.
Appointed local farmers to the position of livestock valuator. City By-Law Officers previously carried out this position.
Established City-Centre Farmers’ Market at Lansdowne Park
Approved a new grant program to offset the cost of building permit fees to Ottawa farmers for any building or structure needed to conform to the provincial Nutrient Management Act
Established the Rural Association Partnership Program to assist with funding of projects benefitting rural Ottawa for fairs, farmers’ markets and business organizations
Established a Buy Local campaign for the City’s agricultural products by creating and promoting the Savour Ottawa brand
Created a Home-based Business Guide to assist entrepreneurs looking to start a home-based business
Increased investment in rural road and ditch maintenance
Improved relationships between rural community associations and recreation providers

Rural Summit II 2008 initiatives

The second Rural Summit — “Building on Success” — was held on April 8, 2008. Rural Summit II was an opportunity for rural residents and representatives of rural organizations from across Ottawa to reconvene to discuss ways of further improving networking and continue to build on the strengths of our rural communities.

The process began months before with extensive community consultations to discuss issues of interest to rural stakeholders. Working Groups, composed of residents who had volunteered their services during the community consultations, were then formed.

During facilitated sessions held at Rural Summit II, participants reviewed the “Options for Solutions” developed by the Working Groups, and individually voted on their priorities for action.

Suggestions were grouped into four categories: governance; rural services; infrastructure, by-laws, permits; and processes. This led to many improvements and new initiatives for rural Ottawa, including:

Continued improvements to road and ditch maintenance programs
Significantly updated the Rural Connections website to improve internal and external contact information in a Rural Website Directory, provide links to service delivery standards for road and sidewalk maintenance, and more
Revised the Directional Farm Sign application and review process
Improved and expanded the Rural Connections monthly news updates and ensured that all interested residents, rural community associations and rural media organizations receive the information for further dissemination
Installed improved Community Signage in several villages in cooperation with local associations
Collaborated with Just Food to improve available information promoting local agriculture producers
Continued working with By-law Services to ensure active consultation of rural residents on new by-law regulations
Established booths at four rural fairs (Navan, Richmond, Carp, Metcalfe) to ensure a more active approach to public outreach
Created the “Wildlife Strategy Working Group” to establish policies and procedures for dealing with wildlife issues, as well as improved information on Rural Connections website
Commissioned Senior Services in Rural Ottawa report and began working with three different community committees in rural Ottawa to assist with Senior’s issues
Continued working with City Municipal Drainage, local conservation authority, provincial and federal governments to improve timeframes for dealing with municipal drain issues
Coordinated Office of Emergency Management “Train the Trainer” sessions for residents, with a specific emphasis on rural issues
Improved communications with the City’s 3-1-1 team to ensure up to date information sharing on rural issues.