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COVID-19 Property Tax Relief

2020 Interim Property Tax Grace Period

The City has offered a penalty free payment grace period until April 15, 2020 to all property owners for the 2020 interim tax bill.

2020 Property Tax Hardship Deferral Program

The City  offered a Property Tax Hardship Deferral Program for City of Ottawa residential property owners and small business property owners (assessed property value of up to $7.5 M) that have been financially affected as a result of the COVID-19 pandemic. The program will extend the interim property tax and final property tax deadlines of March 19, 2020 and June 18, 2020 to Friday, October 30, 2020.

Property owners applied for the deferral before July 31, 2020 to be considered.

In order to qualify for this deferral a property owner must meet the following criteria:

  1. The property owner must have experienced financial hardship directly related to the COVID-19 pandemic.
  2. Property taxes must have been paid up to date before the March 2020 interim instalment.

  3. The property must be either;

    1. A taxable residential property with a residential structure; or

    2. A taxable property assessed in the following tax classes; occupied commercial, shopping, office, industrial, multi-residential or new multi-residential class and have a total taxable 2020 property assessment value equal to or under $7.5 million.

  4. All other property tax classes and sub classes do not qualify for the deferral; these include but are not limited to farm, landfill, pipeline, managed forest, parking, vacant land, excess land, farmland awaiting development and all payment in lieu.

  5. Property owners must be experiencing hardship in one or more of the following categories; temporary suspension of pay, loss of employment, excessive business revenue loss or temporary business closure.

  6. Property owners who have received compensation from Business Interruption Insurance towards the payment of property taxes will not qualify.

  7. Property owners must not be enrolled in the Farm Grant Program or the Low-Income People with Disabilities Tax Deferral program.

  8. Eligible Property owners must apply for the deferral before July 31, 2020 to be considered.

  9. The property will be ineligible if false or inaccurate information is provided in the application.

  10. Property owners with tenants who do not pass on the deferral are deemed ineligible and all taxes, penalty and interest are payable immediately.

How to apply

Applications for this program are now closed.

Property owners needed to apply for the deferral before July 31, 2020 to be considered.

If you submitted an application prior to July 31, 2020 and have not received a confirmation email advising if your application was approved or rejected, please contact with your name, address, and roll number.

Frequently Asked Questions

Will interest be applied to deferred payments?

With the implementation of the interim property tax payment, property owners will not be charged interest until after April 15, 2020, for outstanding interim property tax payments. Property owners who qualify for the Property Tax Hardship Deferral Program will have until October 30, 2020 to pay their full property tax amount. All interest accrued since April 15, 2020 will be applied if the October 30, 2020 deadline is missed.

Will I be penalized for not meeting the interim property tax bill payment deadline of March 19, 2020?

No. All property owners have been given an interest free grace period up to April 15, 2020.

I am unable to pay my interim property tax bill due to hardship from COVID-19. How do I ensure I am not penalized for missing the deadline?

All property owners have been given an interest free grace period up to April 15, 2020. The City is proposing a Property Tax Hardship Deferral Program for residents and business owners financially affected by COVID-19. On March 25, 2020, City Council will consider a motion to implement the program and its criteria. If approved, residents and business owners will have the opportunity to apply for the program online prior to the April 15, 2020 grace period. Residents and business owners who qualify for the program would require payment before October 30, 2020.

I am registered for pre-authorized debit payments and am not financially impacted by COVID-19. How does the grace period affect me?

On March 17, 2020 the City of Ottawa closed our Client Service Centres to support social distancing efforts and slow the spread of COVID 19 in our community. We recognized that this closure so close to the tax deadline could be challenging for residents who pay their property taxes in person at Client Services Centres. Given we did not extend the property tax deadline, we did extend a grace period to ensure those residents did not incur interest charges on late payments received after March 18, 2020.

Residents who are not financially impacted by COVID-19 and registered for pre-authorized debit payments do not need to take any action. Payments will continue to be withdrawn on schedule.

I am registered for pre-authorized debit payments but would like to apply to for the Property Tax Hardship Deferral Program. What should I do?

Property owners who pay their property taxes through a pre-authorized debit plan will have their pre-authorized debit plan cancelled once their application form has been approved. Should they wish to reinstate their plan for next year, they will be required to submit a new application form by November 30, 2020. They can register through their My ServiceOttawa account, by completing the form on the City’s website at or at a Client Service Center.

Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law.

Why are businesses with an assessed property value of up to $7.5M being considered for this program and not others?

The program is designed to assist business owners experiencing financial hardship from COVID-19. The original threshold of $2.5M was determined by a detailed analysis of all Commercial, Office Retail and Industrial properties in Ottawa. The $2.5M threshold captured 76% of properties within those categories.

Upon discussions with City Council members and residents, we have expanded the threshold to business owners with an assessed property value of up to $7.5M. This new threshold will capture 91% of all business properties in Ottawa.

What if my business’ landlord is not deferring my rent despite taking advantage of the Property Tax Deferral Program?

The City has no legal authority to enforce landlords to pass the deferral measures to tenants. However, as part of the motion being brought forward to City Council on March 25, 2020, the City is urging landlords to extend the benefits of the program to tenants.