Refund: $28.50
A fee applies when producing a refund to cover the cost of refunding credits to clients when credits are not the result of an error by the City.
Change of name: $45
If you have changed your name, recently purchased, or transferred title, there is a fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.
New account: $72.50
If your property is new to the tax roll, you will incur a one-time fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.
Returned payment: $47
If your payment is refused or dishonoured by your financial institution you will be charged a returned payment fee for each account the payment was originally applied to.
Reminder notice: $8.15
All tax accounts issued a reminder notice will be charged a fee to cover the production, mailing and administration costs. Reminder notices are issued after the due date for each billing and at year’s end.
Payment distribution: $28.50
If a payment has to be transferred from one account to another, a fee applies. If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for payments.
Online payment service:
The secure third-party payment service provider, Paymentus Corporation, charges a service fee for online payments using a credit card, Debit or Interac Online banking card. The service fee is applied at a rate of 1.99% for credit card and Debit card transactions, and a flat fee of $0.49 for Interac Online payments.
Tax Arrears Certificate: $72.50
There is a fee to purchase a Tax Arrears Certificate. For details see the Tax Certificate page.
Additions to tax roll: $44
All water accounts left unpaid after the second consecutive billing will be transferred to the corresponding property tax account along with the additions to tax roll fee.
Account history: $38.75/year
Duplicate bill: $38.75/year
Should you require a record of payment of your annual tax bill or require a duplicate statement for previous years, a fee applies for each year and property. Your request can be sent by mail to Revenue Services, 100 Constellation Drive, 4th Floor, East Wing, Ottawa ON K2G 6J8. Be sure to indicate; property address, roll number, name and the year required. Forms are located at all City of Ottawa Client Service Centres where payment for service can be made in person (please refer to CSC hours & day of operation). This service is currently not available in person due to COVID-19 closures. Later this month, the City of Ottawa will begin a phased reopening of services and programs impacted by COVID-19. More details will be provided as services resume. Learn more about Ottawa’s reopening plan and new safety measures.
Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law.
Property Tax Deferral Application: $144
A $144 non-refundable is charged to the tax account upon receipt of the initial application.
Property Tax Deferral Renewal Application: $51
A non-refundable fee is charged to the tax account for subsequent year applications.
Penalty and interest: 1.25% per month
Penalty and interest of 1.25% for late payment is added the day following the due date and the first day of each month until the account is paid.
For more information, please call Revenue Services at 613-580-2444 (Transactions will be recorded for training and verification purposes) (TTY 613-580-2401), or contact us by e-mail at revenue@ottawa.ca
Fees listed are subject to change.
