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How to pay your property tax bill

Property tax bills are issued twice a year with supplementary and omitted tax bills being issued June through January. The City of Ottawa offers a variety of payment options for your property tax bill so you can find the method that is most convenient for you.

Any balance will become due on the regular due dates. Penalty and interest of 1.25% for late payment is added the day following the due date, and the first day of each month thereafter.

Partial payments are applied first toward the outstanding interest, penalty and fees, then to the oldest outstanding property tax charges.

Payment Methods

There are 6 different payment options to pay your property tax bill:

  • Financial Institution (online, telebanking, or in-person)
  • Online by debit or credit card
  • Pre-authorized debit (PAD)
  • In-person at Client Service Centre (Limited services due to COVID-19, see Client Service Centres for more information)
  • Paid through mortgage companies, agencies or tenants
  • Mail

Depending on the payment option, a charge may apply which will be noted under Pay.

Other Applicable Fees

  • Should payment not be received following the due date, a reminder notice will be issued, which is subject to a fee. If payment is not received following this notice, further collection activities will be taken and interest will continue to accrue on the arrears.
     
  • If your payment cannot be processed or is not otherwise honoured by the bank you will be charged a fee for each account the payment was originally applied to.
     
  • If a payment must be transferred from one account to another, a service fee applies. If you have moved or you have more than one property tax account, you must ensure all your accounts have been individually set up for payments. E-mail us at revenue@ottawa.ca if you have a misapplied payment.
     
  • A service fee applies when producing a refund to cover the cost of refunding credits to clients when credits are not the result of an error by the City.

Financial Institutions

Most financial institutions offer online, telephone or in-person bill payments.

To set up an online or telephone banking payment, use the 19-digit tax roll number shown on your bill as the account number to be paid and Ottawa Property Taxes as the payee. If you have trouble finding the payee name, please reach out directly to your financial institution.

Please allow at least 3 business days for the City to receive payment from your financial institution.

Most financial institutions have a cut-off time for payment processing and do not process weekend or holiday payments until the next business day. The City of Ottawa will honour the date stamp your financial institution has used to date your payment.

I’m Moving

If your payments are made through your bank, you will need to update your payment settings to your new roll number.

 

Online by Payment Card

When paying online by credit card or Interac Debit, a service fee of 1.99% is applied by the service provider, Paymentus Corporation. Residents can pay their property tax bills online with MasterCard, VISA, American Express (AMEX), Interac Online, Mastercard Debit and Visa Debit.

There are two ways to access the payment card website called Paymentus:

Payments made before 10:00 p.m. will be credited to your property tax account on the next business day. Payments made after 10:00 p.m. will be credited to your property tax account within two business days.

Payment Confirmation:

You will receive an on-screen confirmation number and an email receipt which will include the service the third-party provider, Paymentus Corporation.

For more information on Paymentus, please refer to our Paymentus page.

 

Pre-Authorized Debit (PAD) Plan

Your current bill must be paid in full before you can enroll in the plan.

To enroll, log into My ServiceOttawa and navigate to your registered property tax account (if you have not yet registered your property tax account, follow these instructions). Select the blue menu option titled “Pre-authorized debit” and follow the on-screen prompts. If you do not already have a My ServiceOttawa account, you may register for one.

Alternatively, print and complete the Pre-Authorized Debit (PAD) Plan Form and attach a void cheque. Email, fax or mail using the information listed on the form. If you require a hardcopy of this form, you may request one in writing to revenue.payment@ottawa.ca or to:

City of Ottawa, Revenue Services
100 Constellation Drive, 4th Floor East
Ottawa ON K2G 6J8

Please include your name and address.

Authorization is not required each year. Every year you will receive a statement notifying you of your new payment amounts for the following taxation year. Customers on the PAD Plan with more than three dishonoured payments in a 12-month period will be removed from the plan.

If you wish to have deductions withdrawn from an account that does not belong to one of the registered owners of the property, please submit a letter of undertaking from the financial institution.

Supplementary tax bills are not included: If you are enrolled in this plan and receive a supplementary bill for improvements to your property, the terms and conditions of the plan require you to pay these tax charges separately by the due date stated on the bill.

I'm Moving

Your pre-authorized debit (PAD) plan is NOT transferable. You must complete a new application form.

 

Enrollment Deadlines

Option 1: Monthly Payments

Select the day of the month for the withdrawal of your payments (the 1st, 8th, 15th, or 22nd). If no box is selected payments will be withdrawn on the 1st. If more than one box is selected, payments will be withdrawn on the first option checked.

Standard – Enrollment - registration must be by November 30: Withdrawals from January to October equivalent to 1/10th of the previous year's taxes from January to June and the balance of the current year's taxes (excluding supplementary billings) equally from July to October.

Late – Enrollment – registration must be by January 10: Withdrawals from February to October equivalent to 1/9th of the previous year's taxes from January to June and the balance of the current year's taxes (excluding supplementary billings) equally from July to October.

Mid-point – Enrollment – registration must be by April 15: Withdrawals from May to October equivalent to 1/6th of the previous year's taxes in May and June and the balance of the current year's taxes (excluding supplementary billings) equally from July to October.

Option 2: Amount due withdrawn on "Tax Due Date"

Standard – Enrollment - registration must be by November 30: The City of Ottawa will process a debit equivalent to the taxes as billed (excluding supplementary billings) on the due dates approved by Council.

Mid-point – Enrollment – registration must be by April 15: The City of Ottawa will process a debit equivalent to the taxes as billed (excluding supplementary billings) on the due dates approved by Council.

 

City of Ottawa Client Service Centre

Limited services due to COVID-19, see Client Service Centres for more information.

Drop Boxes

Due to COVID-19, can pay in person by dropping off a cheque at one of the secure payment drop-boxes located outside the main entrances of the following locations:

  • Kanata Client Service Centre at 580 Terry Fox Drive
  • Orleans Client Service Centre at 255 Centrum Boulevard

Ensure that the amount on the cheque reflects the exact amount owing and indicates the 19-digit tax roll number as shown on your tax bill. Please make cheques or money orders payable to the City of Ottawa. Note that payments are processed on business days only.

 

Through Mortgage Companies, Agencies or Tenants

  • Forward your interim tax bill to the mortgage company, agent or tenant.
  • Email the City at revenue.payment@ottawa.ca to have future bills redirected.

If paid by a mortgage company, you will receive a receipt after payment of your final bill in July. If your tax bills are not paid by the due dates, you will receive reminder notices. It is your responsibility to inform the City in writing when a mortgage company, agent or tenant will no longer be paying your tax bill.

 

By Mail

City of Ottawa – Property Tax
PO Box 4648 STN A
Toronto, ON M5W 0E8

Please allow sufficient time between your mail date and the due date for the payment to be processed on time. Do not fold, staple or stamp on payment stub. Make cheques or money orders payable to City of Ottawa and write your 19-digit tax roll number on the front or include the bill stub with payment.

The number of payments received by mail is very low and continues to decrease. As equipment required to process such payments comes at a high cost, a decision was made in 2012 to contract the processing to the City’s financial institution whose office operates at a Toronto location.

For questions concerning your property tax bill:

  • Visit us at the City of Ottawa taxes page.
  • Login to your My ServiceOttawa account to review: your current balance, your most recent transactions; your current or past bills; etc.
  • Call the City of Ottawa Revenue Services at 613-580-2444 (TTY: 613-580-2401). Transactions will be recorded for training and quality assurance. The City of Ottawa hours of operations are Monday to Friday, 8:00 am to 4:30 pm (June to August, 8:00 a.m. to 4:00 p.m). Please have your service address and the 19-digit tax roll number listed on your bill available.

For technical help regarding online card payment:

  • Contact the Paymentus Call Centre: 819-525-2108. This support hotline is a 24 hour, 7 days a week service available in both English and French.
  • Email Paymentus customer care at customercarecott@paymentus.com

For help with My Service Ottawa:

Submit technical issue using the feedback button on My ServiceOttawa page.