Paying your taxes

Most financial institutions offer online, telephone or in-person bill payments.

Allow at least 3 business days for the City to receive payment from your financial institution. Most financial institutions have a cut-off time for payment processing and do not process weekend or holiday payments until the next business day. The City of Ottawa will honour the date stamp your financial institution has used to date your payment.

To set up an online or telephone banking payment, use the 19-digit tax roll number shown on your bill as the account number to be paid and Ottawa Property Taxes as the payee. If you have trouble finding the payee’s name, please reach out directly to your financial institution.

Moving? 

If payments are made through your bank you will need to update your payment settings to your new roll number.

• Forward your interim tax bill to the mortgage company, agent, or tenant.
• Email the City at revenue.payment@ottawa.ca to have future bills redirected.

If paid by a mortgage company, you will receive a receipt after payment of your final bill in July. If your tax bills are not paid by the due dates, you will receive reminder notices. It is your responsibility to inform the City in writing when a mortgage company, agent or tenant will no longer be paying your tax bill.

2024 Interim property tax bills will be mailed out from February 15 to February 22. Bills will be available on My ServiceOttawa on February 15. The payment due date is Thursday, March 21, 2024. 

Accessible format

To receive an accessible format of these documents (electronic, large print or Braille), please contact the Revenue Services at 613-580-2444, (TTY: 613-580-2401), or revenue@ottawa.ca

2024 Final property tax bills will be mailed out from May 23 to May 29. Bills will be available on My ServiceOttawa on May 22. The payment due date is Thursday, June 20, 2024. 

Accessible format

To receive an accessible format (e-text, large print or Braille) of your billing documents, please contact the Revenue Services at 613-580-2444, (TTY: 613-580-2401), or e-mail revenue@ottawa.ca

Regular:

Property owners will receive two property tax bills each year: 

• The Interim tax bill which represents 50% of the previous year’s tax bill is payable on the third Thursday in March
• The Final tax bill is the balance of the year’s taxes and is payable on the third Thursday in June.
• Legislative requirements are to provide a minimum of 21 days notice from the date of mailing.

Supplemental/Omitted:

Supplemental or Omitted Tax Bills are issued monthly from July to December each year.

• Properties assessed for new construction or improvements by the Municipal Property Assessment Corporation (MPAC) will receive another tax bill for the current year and up to two preceding years. These tax bills, are issued within 90 days of receipt of data from MPAC and are payable in one instalment with 30 days notice.
• Property owners receive a Notice of Assessment from MPAC in advance of these tax bills.
• For more information, please refer to supplementary and omitted assessments.

Reminder Notices:

Reminder Notices are issued on all overdue accounts after each billing and at the end of the year.
A reminder notice fee may be applicable. 

Paymentus is a third-party service provider that securely processes online property tax and water utility payments on behalf of the City.

Security

When paying online, you can verify the security of the third party, Paymentus, by viewing the bottom right hand corner of the Paymentus screen where you will see an icon displaying a lock and indicating the site is secured by ‘Thawte’, Paymentus encryption security provider.

Payment Methods

We accept payment by MasterCard, Visa and American Express (Amex) & Interac. If your bank does not currently support Interac Online you can still pay your bill using funds from your bank account by choosing to pay using Mastercard or Visa Debit. For more information, visit your personal online banking instructions.

The maximum amount per transaction is $999,999.99. However, your personal financial institution may have preset daily limits based on your individual spending patterns. When making a large or unusual payment by credit card, call and advise your personal financial institution before completing the transaction.

Service Fee

Paymentus charges a fee which covers handling and processing costs. Fees on payments are charged directly to the client at a rate of 1.99% for credit card and Debit card transactions. Payments made using Interac Online are charged a flat fee of $0.49. The City of Ottawa does not receive any part of the service fee. Paymentus is an independent corporation providing a hosted service for the City of Ottawa. Ottawa City Council passed By-law 2013-191 in June 2013 allowing third party payment processors to charge a fee for handling credit, Interac and debit payments.

Your credit card statement will have two entries: one will be for the payment to the City of Ottawa and the other will be your service fee payment, noted as “Paymentus Corporation.” If you are paying with Interac Online you will see one entry on your bank statement, regardless of the amount. The single transaction will include the service fee.

Payment Confirmation and Processing Time

When using your credit card or Debit card, you will receive an on-screen confirmation number. You will also receive an email receipt which will include the service fee from the third-party provider, Paymentus Corporation.

Your payment will be recorded on the day it was submitted. Payments made before 10:00 pm will be credited to your account on the next business day. Payments made after 10:00 pm will be credited to your account within two business days.

Technical Difficulties

For technical help with online card payment, please contact the Paymentus Call Centre: 819-525-2108 or email Paymentus customer care at customercarecott@paymentus.com.