The Water Consumption video opens with a screenshot of the City of Ottawa logo. Non-vocalized music plays in the background, with a digital keyboard and upscale beat. The music is in a loop and repeats itself every few seconds.
As the City logo disappears, a new screen appears with an animated view of the Parliament building and pans to a nearby neighbourhood, zooming in on a specific home in which a character is looking down at his cell phone.
The narrator’s voice speaks “The City of Ottawa is making improvements to our online water, wastewater and stormwater billing service to let you monitor and manage your water consumption.” The character image and narrator’s voice ends.
The screen title reads: “Manage your water consumption”, alongside a drawing of two water droplets. The title drops down and ends.
The next image is a cell phone screen displaying the MyServiceOttawa login page, with an email address and password shown, in a series of dots. The narrator’s voice remarks, “Simply log on to My ServiceOttawa to view your past and current water consumption monthly, daily and even hourly!” The image ends.
Next a chart displays an example of water consumption information and then the screen quickly pans across three Water Usage charts displaying monthly, daily and hourly examples. The charts end.
The screen cuts first to a water usage chart that compares the total usage of the current period to the previous annual billing period, by month. It then cuts to the Alert subscription page. The narrator’s voice states, “You can also compare your consumption to previous billing periods and set email alerts when you’re using more water than you’d like.” The usage chart and alert subscription page close.
This quickly cuts to an image of a vibrating cell phone with a picture of a mail envelop showing a New Email Alert with the text: “City of Ottawa Water System notification.”
The narrator’s voice remarks “Plus, be notified when there are any issues with your water system including meter equipment failures or water leaks, so you can fix the problem promptly and ensure accurate billing.” The phone alert closes.
The accompanying screen shows an Equipment Failure Notification addressed to John Doe that reads: “Dear John Doe, Our records indicate a failure of your water metering equipment located at 1 MAIN ST. As a result, we are no longer able to read your metered consumption.”
Cut to the next screen showing a Water Consumption Alert to John Doe that reads: “Dear John Doe, Our water consumption records for 1 MAIN ST indicate you have consumed 60% of your average monthly water consumption. Property owners should investigate any unexpected change in water consumption to check for plumbing problems, leaks or unmonitored running water”. The notification texts close.
The text screen: “myservice.ottawa.ca” appears as the narrator’s voice states “To access these new tools, simply log in to the MyServiceOttawa website.” The text screen ends.
A new screen appears showing the Ottawa.ca/wws contact information and the narrator’s voice suggests “Have questions? Call or visit us online for more information.”
To close, the narrator’s voice announces, “It’s just one of the ways we are serving you better.” The contact information and the narrator’s voice ends.
The City Logo appears on the last screen. The music and the Water Consumption video ends.