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Sewer cleaning

Scheduled streets by ward

Water Services is projected to complete routine sanitary sewer cleaning on the following streets from October 15, 2019 to October 18, 2019.

WARD 03

  • rle. Black Forest Lane
  • prom. Cherrywood Dr.
  • ch. Lynhar Rd.
  • voie Priam Way
  • ch. Richmond Rd.
  • prom. Terrace Dr.

 WARD 04

  • car. Colchester Sq
  • rue Collington St.
  • ch. Farrar Rd.
  • prom. Inverary Dr.
  • prom. Keyrock Dr.
  • priv├⌐ Kinross Priv.
  • ch. Klondike Rd.
  • prom. Knudson Dr.
  • ch. March Valley Rd.
  • crois. Pentland Cres.
  • rle. Petrie Lane
  • prom. Stikine Dr.
  • priv├⌐ Walsingham Priv.
  • voie Wimbledon Way

WARD 7

  • bois Aspen Grove
  • av. Carling Ave.

 WARD 8

  • cer. Hadley Cir.
  • ch. Old Richmond Rd.
  • ch. Robertson Rd.
  • ch. Robertson Rd.

 WARD 10

  • ch. Walkley Rd.

WARD 11

 

  • ch. Cyrville Rd.
  • ch. Cyrville Rd.
  • ch. Cyrville Rd.
  • ch. Cyrville Rd.
  • cer. Erinwoods Cir.
  • ch. Innes Rd.

 WARD 12

  • av. Robinson Ave.

WARD 16

 

  • voie Dutchmans Way
  • ch. Egan Rd.
  • rue Hochelaga St.

 

  • av. Aylmer Ave.
  • rue Bank St.
  • av. Belmont Ave.
  • av. Brighton Ave.
  • av. Bristol Ave.
  • av. Bronson Ave.
  • av. Bronson Ave.
  • rue Brown St.
  • rue Brunel St.
  • ch. Burnham Rd.
  • ch. Burnham Rd.
  • av. Cameron Ave.
  • av. Carlyle Ave.
  • priv├⌐ Carraway Priv.
  • rue Chesley St.
  • rue Chestnut St.
  • prom. Clearbrook Dr.
  • prom. Colonel By Dr.
  • rue Concord St. S.
  • rue Concord St. S.
  • rue Concord St. S.
  • rue Concord St. S.
  • rue Concord St. S.
  • rue Downing St.
  • rue Drummond St.
  • voie Dutchmans Way
  • voie Dutchmans Way
  • voie Dutchmans Way
  • prom. Exeter Dr.
  • av. Glen Ave.
  • av. Greenfield Ave.
  • av. Guertin Ave.
  • av. Harvard Ave.
  • av. L├⌐onard Ave.
  • rue Raleigh St.
  • prom. Rideau Garden Dr.
  • av. Riverdale Ave.
  • prom. Riverside Dr.
  • prom. Riverside Dr.
  • rue Toronto St.
  • rue Willard St.

 WARD 18

  • ch. Belfast Rd.
  • voie Dutchmans Way
  • av. Elmside Ave.
  • prom. Exeter Dr.
  • ch. Heron Rd.
  • av. Kilborn Ave.
  • ch. Pleasant Park Rd.
  • ch. Russell Rd.
  • av. Terminal Ave.
  • prom. Urbandale Dr.

WARD 23 

  • ch. Katimavik Rd.
  • prom. Kincardine Dr.
  • voie McClintock Way
  • prom. McGibbon Dr.
  • ch. Morrena Rd.
  • prom. Seabrooke Dr.
  • rue Sherwood St.
  • prom. Terry Fox Dr.

Why does the City clean the sewer system?

The City of Ottawa conducts routine cleaning of sewers to ensure that wastewater from homes and businesses is efficiently transported to the Robert O. Pickard Environmental Centre (ROPEC), the City’s treatment facility.

What is a sewer blow-back?

During the cleaning process, the use of high pressure water creates air pockets inside the sewer pipe that generally escape with no impact to a property’s internal plumbing.

In some cases, this air pressure can only escape through the sewer connection between the house and the City’s sewer system, via the internal plumbing vent. If this passage is blocked, air pressure may escape through a toilet or drain. This can result in the release of odours, or on rare occasions sewage contaminated water, into a home or business – known as a "blow-back."

What can I do to prepare for sewer cleaning activity?

To determine if there is upcoming routine sewer cleaning in your area, please call 3-1-1.

Keeping lids on toilets during cleaning can minimize impacts in the unlikely event of a blow-back.

What if I experience a blow-back?

Please immediately contact the City at 3-1-1. City staff will contact the homeowner by phone to determine the scope of the problem. If required, staff may be dispatched to your home.

Please note:

  • Properties identified as having experienced a blow-back in the past are placed on an advanced notification list and receive a hand delivered notice 24-48 hours in advance of cleaning activity.
  • During subsequent sewer cleanings, the pressure at which cleaning is carried out is at lowered at sites that have experienced a blow-back to help reduce the possibility of a repeat event.
  • If you have a second incident, consider checking your plumbing to ensure that service connection and vent pipes are clear of debris and are functioning properly.

Where can I get help with the cleanup?

Typically, recovery from a blow-back event is simply a matter of removing any debris and the cleaning of toilets, sinks, baths and showers that have come into contact with the contaminated water. You may then continue normal use.

Please note:

  • The City does not provide a cleaning service. Your options are to proceed with the cleanup yourself or hire an outside cleaner. If you hire a company to complete the cleaning, please submit these costs as a claim and the City will reimburse all reasonable costs that are properly documented.
  • If there are damages beyond cleaning, consider contacting your insurance company. Damages should be brought to the attention of City staff during the initial inspection process.

Do I need to worry about my health?

Blow-back events that involve only the discharge of sewage contaminated water to walls or surfaces do not result in an immediate health risk. However, it is important that all sewage contaminated water and debris be removed and that surfaces that have come in contact with this water be cleaned. This will require the cleaning of surfaces with a soap solution and disinfection with a diluted household bleach/water solution. Regular household cleaning products are all that is needed and rubber gloves are recommended.

Remember:

  • Never mix ammonia and chlorine products such as household bleach. If sewage contaminated water has come in contact with a person in your home or has possibly been ingested and you are concerned about your health, please seek medical attention.

Making a claim

  1. Prior to submitting a claim, contact 3-1-1 to:
    1. Initiate an inspection by the City’s First Response team
    2. Receive a customer service request number for future reference.
  2. Initiate a claim with the City by letter or sending an e-mail to claims@ottawa.ca. You will need to reference the event, date, and actions taken.
  3. The Claims Unit will ensure claims are acknowledged, investigated, tracked, evaluated and resolved.

If you have any questions, please contact our general claims line at 613-580-2655 or email at claims@ottawa.ca.