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Sewer cleaning

Scheduled streets by ward

Routine sanitary sewer cleaning has been scheduled for the following streets. Starting on September 9th, 2021 

WEST

WARD 4

  • BANTING CRES
  • BANTING WAY
  • BEAVERBROOK RD
  • BELLROCK DR
  • BINNING CRT
  • BIRKENDALE DR
  • BISHOPS MILLS WAY
  • BORDUAS CRT
  • CAMBRAY LANE
  • CAMPEAU DR
  • CARR CRES
  • CARR PL
  • CASGRAIN CRT
  • COLCHESTER SQ
  • COLVILLE CRT
  • DRYSDALE ST
  • DUNN ST
  • EDENVALE DR
  • ELSINORE LANE
  • GAGNON CRT
  • GRAY CRES
  • HAWKSTONE GT
  • HOLGATE CRT
  • KETTLEBY ST
  • KINGSFORD CRES
  • KINGSFORD CRT
  • LEACOCK DR
  • LISMER CRES
  • MILNE CRES
  • MILNE PL
  • PARKWAY (THE)
  • PELLAN CRES
  • PELLAN WAY
  • PENFIELD DR
  • PENTLAND CRES
  • PENTLAND PL
  • PETRIE LANE
  • RIOPELLE CRT
  • RUTHERFORD CRES
  • RUTHERFORD WAY
  • SANDWELL CRES
  • SELWYN CRES
  • SELWYN PL
  • TEESWATER ST
  • TERON RD
  • TIFFANY CRES
  • TIFFANY PL
  • VARLEY DR
  • WEEPING WILLOW LANE 

WARD 23

  • ABBEYHILL DR
  • ABBOTSFORD RD
  • AIRLIE PL
  • AKERSON RD
  • ALSON MILLS WAY
  • AMICI TERR
  • ANDERSON RD
  • ARDAGH GT
  • ARRITA ST
  • BALBAIR RD
  • BALLANTRAE WAY
  • BANNING RD
  • BARRA AVE
  • BARRICK HILL RD
  • BINSCARTH CRES
  • BOYLSTON LANE
  • BRACO ST
  • BRADLEY FARM CRT
  • BRIGITTA ST
  • CARBROOKE ST
  • CARRIAGE CRT
  • CARRONBRIDGE CIR
  • CASTLE GLEN CRES
  • CASTLEFRANK RD
  • COBURN AVE
  • COPE DR
  • COUNTRY LANE E
  • COUNTRY LANE W
  • COURTNEY RD
  • DAVIES CRT
  • DENZIL DOYLE CRT
  • DESMOND AVE
  • DIDSBURY RD
  • DUNDEGAN DR
  • DUNOON PL
  • EAGLESON RD
  • FERNBANK RD
  • GLAMORGAN DR
  • GLENMORISTON AVE
  • GOWRIE DR
  • GUILFORD CRT
  • HAZELDEAN RD
  • HEATHCLIFFE CRT
  • HENBURY WAY
  • LAURIE CRT
  • LOKOYA ST
  • MCELROY DR
  • MCKITRICK DR
  • MELANIE CRES
  • MICHAEL COWPLAND DR
  • MONTEBELLO LANE
  • MOORPARK AVE
  • MORRENA RD
  • MORTON DR
  • NORTHGRAVES CRES
  • OAKBURN RD
  • OAKGLADE AVE
  • OLD COLONY RD
  • OPUS ST
  • ORIOLE AVE
  • OVERBERG WAY
  • PADDOCK WAY
  • PATRIOT PL
  • PEPPERVILLE CRES
  • POST RD
  • REGIMENT AVE
  • RICKEY PL
  • RIOJA ST
  • ROMINA ST
  • ROTHESAY DR
  • SCHARF LANE
  • SEABROOKE DR
  • SHELDRAKE DR
  • SHERWOOD ST
  • SHOULDICE CRES
  • SINGAL ST
  • SPEARMAN LANE
  • ST. ANDREWS CIR
  • SUMNER ST
  • SURREY LANE
  • TABARET ST
  • TEMPLEFORD AVE
  • TERENCE MATTHEWS CRES
  • TULUM CRES
  • TURRET CRT
  • UXBRIDGE CRES
  • VILLAGE GR
  • WESTHALL WAY
  • WHITEFORD WAY
  • WILLIAM'S WALK
  • WINCHESTER DR

 

 

EAST

WARD 10

  • AGES DR
  • BELFAST RD
  • BELGREEN DR
  • BLACKWELL ST
  • E0022_ST. LAURENT-GLADWIN
  • E0406_HAWTHORNE-STEVENAGE
  • E0406_HAWTHORNE-STEVENAGE
  • E0406_HAWTHORNE-STEVENAGE
  • E0406_HAWTHORNE-STEVENAGE
  • E0406_HAWTHORNE-STEVENAGE
  • E0406_HAWTHORNE-STEVENAGE
  • E0447_RUSSELL-SMYTH
  • E0499_SAI CRES_TO_SWANSEA
  • E0500_CELLINI_TO_SWANSEA
  • E0500_CELLINI_TO_SWANSEA
  • E0634_SAI CRES_TO_GREENCREEK COLL
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • GLENFIELD DR
  • GOSSET ST
  • HAWTHORNE RD
  • LEGACY RD
  • ST. LAURENT BLVD
  • STEVENAGE DR
  • SWANSEA CRES
  • TERMINAL AVE
  • THOMAS SPRATT PL
  • THURSTON DR
  • TRIOLE ST
  • HUNT CLUB RD
  • WALKLEY RD
 

WARD 11

  • ALGOMA RD
  • CADBORO RD
  • COMSTOCK RD
  • CORONATION AVE
  • CYRVILLE RD
  • CYRVILLE RD
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • ES CYRVILLE-HWY 417 EB
  • ES CYRVILLE-HWY 417 EB
  • ES CYRVILLE-HWY 417 EB
  • ES CYRVILLE-HWY 417 EB
  • ES CYRVILLE-HWY 417 WB
  • GLENFIELD DR
  • GOSSET ST
  • JOHNSTON RD
  • LABRIE AVE
  • LOUIS LANE
  • MARCHAND ST
  • OVERTON DR
  • PARISIEN ST
  • STAR TOP RD
  • STAR TOP RD

WARD 17

 

  • EZ329_ABBEY-W/INDUSTRIAL
  • EZ329_CORONATION-RIVERSIDE
  • HUNT CLUB RD
  • HURDMAN STATION PL
  • PICKERING PL
  • RIVERSIDE DR

WARD 18

  • ALGOMA RD
  • AVENUE K
  • AVENUE K
  • AVENUE L
  • BANTREE ST
  • BARBERRY LANE
  • BELFAST RD
  • BLACKWELL ST
  • CORONATION AVE
  • CYRVILLE RD
  • E0022_ST. LAURENT-GLADWIN
  • E0022_ST. LAURENT-GLADWIN
  • E0406_HAWTHORNE-STEVENAGE
  • E0439_WALKLEY-LANCASTER
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EASEMENT
  • EDINBURGH PL
  • ES CYRVILLE-HWY 417 WB
  • EZ306_NEWMARKET-INNES
  • EZ306_NEWMARKET-INNES
  • EZ329_CORONATION-RIVERSIDE
  • EZ353_GLADWIN-INNES
  • EZ353_GLADWIN-INNES
  • EZ463_BELFAST-BELFAST
  • GLADWIN CRES
  • HAWTHORNE RD
  • HUMBER PL
  • HURDMAN STATION PL
  • INDUSTRIAL AVE
  • INNES PARK WAY
  • KENASTON ST
  • LAGAN WAY
  • LANCASTER RD
  • LIVERPOOL CRT
  • MICHAEL ST
  • NEWMARKET ST
  • PARISIEN ST
  • RIVERSIDE DR
  • RUSSELL RD
  • SANDFORD FLEMING AVE
  • SHEFFIELD RD
  • ST. LAURENT BLVD
  • STAR TOP RD
  • SWANSEA CRES
  • TERMINAL AVE
  • TRAINYARDS DR
  • TRIOLE ST
  • WALKLEY RD

Why does the City clean the sewer system?

The City of Ottawa conducts routine cleaning of sewers to ensure that wastewater from homes and businesses is efficiently transported to the Robert O. Pickard Environmental Centre (ROPEC), the City’s treatment facility.

What is a sewer blow-back?

During the cleaning process, the use of high pressure water creates air pockets inside the sewer pipe that generally escape with no impact to a property’s internal plumbing.

In some cases, this air pressure can only escape through the sewer connection between the house and the City’s sewer system, via the internal plumbing vent. If this passage is blocked, air pressure may escape through a toilet or drain. This can result in the release of odours, or on rare occasions sewage contaminated water, into a home or business – known as a "blow-back."

What can I do to prepare for sewer cleaning activity?

Keeping lids on toilets during cleaning can minimize impacts in the unlikely event of a blow-back.

What if I experience a blow-back?

Please immediately contact the City at 3-1-1. City staff will contact the homeowner by phone to determine the scope of the problem. If required, staff may be dispatched to your home.

Please note:

  • Properties identified as having experienced a blow-back in the past are placed on an advanced notification list and receive a hand delivered notice 24-48 hours in advance of cleaning activity.
  • During subsequent sewer cleanings, the pressure at which cleaning is carried out is at lowered at sites that have experienced a blow-back to help reduce the possibility of a repeat event.
  • If you have a second incident, consider checking your plumbing to ensure that service connection and vent pipes are clear of debris and are functioning properly.

Where can I get help with the cleanup?

Typically, recovery from a blow-back event is simply a matter of removing any debris and the cleaning of toilets, sinks, baths and showers that have come into contact with the contaminated water. You may then continue normal use.

Please note:

  • The City does not provide a cleaning service. Your options are to proceed with the cleanup yourself or hire an outside cleaner. If you hire a company to complete the cleaning, please submit these costs as a claim and the City will reimburse all reasonable costs that are properly documented.
  • If there are damages beyond cleaning, consider contacting your insurance company. Damages should be brought to the attention of City staff during the initial inspection process.

Do I need to worry about my health?

Blow-back events that involve only the discharge of sewage contaminated water to walls or surfaces do not result in an immediate health risk. However, it is important that all sewage contaminated water and debris be removed and that surfaces that have come in contact with this water be cleaned. This will require the cleaning of surfaces with a soap solution and disinfection with a diluted household bleach/water solution. Regular household cleaning products are all that is needed and rubber gloves are recommended.

Remember:

  • Never mix ammonia and chlorine products such as household bleach. If sewage contaminated water has come in contact with a person in your home or has possibly been ingested and you are concerned about your health, please seek medical attention.

Making a claim

  1. Prior to submitting a claim, contact 3-1-1 to:
    1. Initiate an inspection by the City’s First Response team
    2. Receive a customer service request number for future reference.
  2. Initiate a claim with the City by letter or sending an e-mail to claims@ottawa.ca. You will need to reference the event, date, and actions taken.
  3. The Claims Unit will ensure claims are acknowledged, investigated, tracked, evaluated and resolved.

If you have any questions, please contact our general claims line at 613-580-2655 or email at claims@ottawa.ca.