Sewer cleaning

Scheduled streets by ward

Routine sanitary sewer cleaning has been scheduled for the following streets. Starting on September 9th, 2021

WEST

WARD 4

BANTING CRES

BANTING WAY

BEAVERBROOK RD

BELLROCK DR

BINNING CRT

BIRKENDALE DR

BISHOPS MILLS WAY

BORDUAS CRT

CAMBRAY LANE

CAMPEAU DR

CARR CRES

CARR PL

CASGRAIN CRT

COLCHESTER SQ

COLVILLE CRT

DRYSDALE ST

DUNN ST

EDENVALE DR

ELSINORE LANE

GAGNON CRT

GRAY CRES

HAWKSTONE GT

HOLGATE CRT

KETTLEBY ST

KINGSFORD CRES

KINGSFORD CRT

LEACOCK DR

LISMER CRES

MILNE CRES

MILNE PL

PARKWAY (THE)

PELLAN CRES

PELLAN WAY

PENFIELD DR

PENTLAND CRES

PENTLAND PL

PETRIE LANE

RIOPELLE CRT

RUTHERFORD CRES

RUTHERFORD WAY

SANDWELL CRES

SELWYN CRES

SELWYN PL

TEESWATER ST

TERON RD

TIFFANY CRES

TIFFANY PL

VARLEY DR
WEEPING WILLOW LANE

WARD 23

ABBEYHILL DR

ABBOTSFORD RD

AIRLIE PL

AKERSON RD

ALSON MILLS WAY

AMICI TERR

ANDERSON RD

ARDAGH GT

ARRITA ST

BALBAIR RD

BALLANTRAE WAY

BANNING RD

BARRA AVE

BARRICK HILL RD

BINSCARTH CRES

BOYLSTON LANE

BRACO ST

BRADLEY FARM CRT

BRIGITTA ST

CARBROOKE ST

CARRIAGE CRT

CARRONBRIDGE CIR

CASTLE GLEN CRES

CASTLEFRANK RD

COBURN AVE

COPE DR

COUNTRY LANE E

COUNTRY LANE W

COURTNEY RD

DAVIES CRT

DENZIL DOYLE CRT

DESMOND AVE

DIDSBURY RD

DUNDEGAN DR

DUNOON PL

EAGLESON RD

FERNBANK RD

GLAMORGAN DR

GLENMORISTON AVE

GOWRIE DR

GUILFORD CRT

HAZELDEAN RD

HEATHCLIFFE CRT

HENBURY WAY

LAURIE CRT

LOKOYA ST

MCELROY DR

MCKITRICK DR

MELANIE CRES

MICHAEL COWPLAND DR

MONTEBELLO LANE

MOORPARK AVE

MORRENA RD

MORTON DR

NORTHGRAVES CRES

OAKBURN RD

OAKGLADE AVE

OLD COLONY RD

OPUS ST

ORIOLE AVE

OVERBERG WAY

PADDOCK WAY

PATRIOT PL

PEPPERVILLE CRES

POST RD

REGIMENT AVE

RICKEY PL

RIOJA ST

ROMINA ST

ROTHESAY DR

SCHARF LANE

SEABROOKE DR

SHELDRAKE DR

SHERWOOD ST

SHOULDICE CRES

SINGAL ST

SPEARMAN LANE

ST. ANDREWS CIR

SUMNER ST

SURREY LANE

TABARET ST

TEMPLEFORD AVE

TERENCE MATTHEWS CRES

TULUM CRES

TURRET CRT

UXBRIDGE CRES

VILLAGE GR

WESTHALL WAY

WHITEFORD WAY

WILLIAM'S WALK

WINCHESTER DR

EAST

WARD 10

AGES DR

BELFAST RD

BELGREEN DR

BLACKWELL ST

E0022_ST. LAURENT-GLADWIN

E0406_HAWTHORNE-STEVENAGE

E0406_HAWTHORNE-STEVENAGE

E0406_HAWTHORNE-STEVENAGE

E0406_HAWTHORNE-STEVENAGE

E0406_HAWTHORNE-STEVENAGE

E0406_HAWTHORNE-STEVENAGE

E0447_RUSSELL-SMYTH

E0499_SAI CRES_TO_SWANSEA

E0500_CELLINI_TO_SWANSEA

E0500_CELLINI_TO_SWANSEA

E0634_SAI CRES_TO_GREENCREEK COLL

EASEMENT

EASEMENT

EASEMENT

EASEMENT

EASEMENT

EASEMENT

EASEMENT

EASEMENT

GLENFIELD DR

GOSSET ST

HAWTHORNE RD

LEGACY RD

ST. LAURENT BLVD

STEVENAGE DR

SWANSEA CRES

TERMINAL AVE

THOMAS SPRATT PL

THURSTON DR

TRIOLE ST

HUNT CLUB RD

WALKLEY RD

WARD 11

ALGOMA RD

CADBORO RD

COMSTOCK RD

CORONATION AVE

CYRVILLE RD

CYRVILLE RD

EASEMENT

EASEMENT

EASEMENT

EASEMENT

EASEMENT

ES CYRVILLE-HWY 417 EB

ES CYRVILLE-HWY 417 EB

ES CYRVILLE-HWY 417 EB

ES CYRVILLE-HWY 417 EB

ES CYRVILLE-HWY 417 WB

GLENFIELD DR

GOSSET ST

JOHNSTON RD

LABRIE AVE

LOUIS LANE

MARCHAND ST

OVERTON DR

PARISIEN ST

STAR TOP RD

STAR TOP RD

WARD 17

EZ329_ABBEY-W/INDUSTRIAL

EZ329_CORONATION-RIVERSIDE

HUNT CLUB RD

HURDMAN STATION PL

PICKERING PL

RIVERSIDE DR

WARD 18

ALGOMA RD

AVENUE K

AVENUE K

AVENUE L

BANTREE ST

BARBERRY LANE

BELFAST RD

BLACKWELL ST

CORONATION AVE

CYRVILLE RD

E0022_ST. LAURENT-GLADWIN

E0022_ST. LAURENT-GLADWIN

E0406_HAWTHORNE-STEVENAGE

E0439_WALKLEY-LANCASTER

EASEMENT

EASEMENT

EASEMENT

EASEMENT

EASEMENT

EDINBURGH PL

ES CYRVILLE-HWY 417 WB

EZ306_NEWMARKET-INNES

EZ306_NEWMARKET-INNES

EZ329_CORONATION-RIVERSIDE

EZ353_GLADWIN-INNES

EZ353_GLADWIN-INNES

EZ463_BELFAST-BELFAST

GLADWIN CRES

HAWTHORNE RD

HUMBER PL

HURDMAN STATION PL

INDUSTRIAL AVE

INNES PARK WAY

KENASTON ST

LAGAN WAY

LANCASTER RD

LIVERPOOL CRT

MICHAEL ST

NEWMARKET ST

PARISIEN ST

RIVERSIDE DR

RUSSELL RD

SANDFORD FLEMING AVE

SHEFFIELD RD

ST. LAURENT BLVD

STAR TOP RD

SWANSEA CRES

TERMINAL AVE

TRAINYARDS DR

TRIOLE ST

WALKLEY RD

Why does the City clean the sewer system?

The City of Ottawa conducts routine cleaning of sewers to ensure that wastewater from homes and businesses is efficiently transported to the Robert O. Pickard Environmental Centre (ROPEC), the City’s treatment facility.

What is a sewer blow-back?

During the cleaning process, the use of high pressure water creates air pockets inside the sewer pipe that generally escape with no impact to a property’s internal plumbing.

In some cases, this air pressure can only escape through the sewer connection between the house and the City’s sewer system, via the internal plumbing vent. If this passage is blocked, air pressure may escape through a toilet or drain. This can result in the release of odours, or on rare occasions sewage contaminated water, into a home or business – known as a "blow-back."

What can I do to prepare for sewer cleaning activity?

Keeping lids on toilets during cleaning can minimize impacts in the unlikely event of a blow-back.

What if I experience a blow-back?

Please immediately contact the City at 3-1-1. City staff will contact the homeowner by phone to determine the scope of the problem. If required, staff may be dispatched to your home.

Please note:

Properties identified as having experienced a blow-back in the past are placed on an advanced notification list and receive a hand delivered notice 24-48 hours in advance of cleaning activity.
During subsequent sewer cleanings, the pressure at which cleaning is carried out is at lowered at sites that have experienced a blow-back to help reduce the possibility of a repeat event.
If you have a second incident, consider checking your plumbing to ensure that service connection and vent pipes are clear of debris and are functioning properly.

Where can I get help with the cleanup?

Typically, recovery from a blow-back event is simply a matter of removing any debris and the cleaning of toilets, sinks, baths and showers that have come into contact with the contaminated water. You may then continue normal use.

Please note:

The City does not provide a cleaning service. Your options are to proceed with the cleanup yourself or hire an outside cleaner. If you hire a company to complete the cleaning, please submit these costs as a claim and the City will reimburse all reasonable costs that are properly documented.
If there are damages beyond cleaning, consider contacting your insurance company. Damages should be brought to the attention of City staff during the initial inspection process.

Do I need to worry about my health?

Blow-back events that involve only the discharge of sewage contaminated water to walls or surfaces do not result in an immediate health risk. However, it is important that all sewage contaminated water and debris be removed and that surfaces that have come in contact with this water be cleaned. This will require the cleaning of surfaces with a soap solution and disinfection with a diluted household bleach/water solution. Regular household cleaning products are all that is needed and rubber gloves are recommended.

Remember:

Never mix ammonia and chlorine products such as household bleach. If sewage contaminated water has come in contact with a person in your home or has possibly been ingested and you are concerned about your health, please seek medical attention.

Making a claim

Prior to submitting a claim, contact 3-1-1 to:
1. Initiate an inspection by the City’s First Response team
2. Receive a customer service request number for future reference.
Initiate a claim with the City by letter or sending an e-mail to claims@ottawa.ca. You will need to reference the event, date, and actions taken.
The Claims Unit will ensure claims are acknowledged, investigated, tracked, evaluated and resolved.

If you have any questions, please contact our general claims line at 613-580-2655 or email at claims@ottawa.ca.