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COVID-19 water bill relief

COVID-19 water bill grace period

Revenue Services is extending an interest free 30-day payment grace period for all unpaid bills issued before April 1, 2020 and a 30-day due date extension, for all water bills issued between April 1, 2020 and October 30, 2020, providing residents with 47 days to pay their bill.

Pre-authorized debit payments for water bills issued before April 1, 2020 will be withdrawn on the regular due date and pre-authorized debit payments for water bills issued between April 1, 2020 and October 30, 2020 will be withdrawn on the extended due date.

COVID-19 water disconnections

The City has extended the suspension of all water service disconnections until October 30, 2020.

Water utility bill deferral program for low income seniors and low-income people with disabilities

The City has previously established water utility bill deferral programs that support low income seniors and low-income people with disabilities. More information on these programs and how to apply can be found on the Ottawa.ca water deferral page.

Frequently Asked Questions

My water bill was issued in March, will I be charged interest if I pay after the due date shown on the bill?

With the implementation of the 30-day grace period for bills issued before April 1, 2020, account holders will automatically have an additional 30 days to pay their bills and will not be charged during this time.

I am practicing social-distancing or self-isolating, are there online options to view and pay my water utility bill?

The City is taking steps to help prevent the spread of COVID-19 and wants to remind residents that the City offers several ways to access and pay water bills remotely, including:

• My Service Ottawa portal – https://myservice.ottawa.ca

• Telephone and online banking through your financial institution

• Credit or debit card online at ottawa.ca

• Pre-authorized debit

• By mail (please note service levels may be delayed as per Canada Post)

Full details on how to use these methods can be found on the ottawa.ca water bill payment options page.