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Commission approves OC Transpo’s 2020 Draft Budget and improvements to Para Transpo online services

November 20, 2019
Council Updates

Today, Transit Commission approved OC Transpo’s 2020 Draft Budget, received a report outlining the implementation of Para Transpo online services and received an update on transit services, including O-Train Line 1.

Enhancing transit service

Highlights of the 2020 Draft Budget include:

  • $7.5 million investment for bus service, including 19 new buses
  • $2 million for increased Para Transpo service
  • Three-month freeze on all transit fares
  • One-year fare freeze for EquiPass, Community Pass and Access Pass
  • $440,000 incremental cost for EquiPass and Community Pass will be funded through the Community and Social Services Department budget
  • Minimal incremental cost for Access Pass will be funded through the City’s Transportation Services Department budget
  • Continued capital investments across all aspects of the service

The 2020 Draft Budget will be considered by City Council on December 11.

Transit Commission also received a report on Para Transpo’s online services implementation plan. The report outlines how online services will be delivered to customers, including enhanced features such as online trip-tracking.

OC Transpo will implement online services for Para Transpo customers in two stages:

  • In stage one, an interim online booking system will be available to a test group by the end of 2019, and will be available to all customers in early 2020. This interim solution will allow customers to avoid the phone queue while OC Transpo works with a software supplier to develop a robust online solution.
  • In stage two, a full suite of online services will be released in phases to Para Transpo customers by the end of 2020.

The full suite of online services will provide Para Transpo customers with a self-serve option to access a variety of Para Transpo services, such as making a next-day or subscription booking, on a computer or mobile app. It will also enable customers to track their booked trip and receive an estimated time of arrival, based on vehicle location data.

Transit Commission also received an operational update on O-Train Line 1 and bus service. The update outlined Line 1 station enhancements, increased rail and bus service reliability, improvements to customer communications and a preview of winter operations.

OC Transpo announced adding 20 dedicated buses that will be on standby during peak periods to support R1 bus replacement service, when needed. These dedicated buses will ensure that OC Transpo can implement R1 bus replacement service without impacting transit reliability across the system. These 20 new buses will be in service the first week of December.

A copy of the O-Train Line 1 and Bus Service Update presentation is available on the O-Line Blog.

For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.

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