Ottawa’s emergency shelters and transitional housing programs will soon offer improved standards of operations and service delivery. The City’s Community and Protective Services Committee today approved updated emergency shelter standards and new standards for transitional housing programs.
The new standards outline minimum guidelines for governance, operations and service delivery, reflecting best and current practices and policies, including measures to reduce the spread of COVID-19. They also set the expectation that service delivery is based on accepting and respecting the inherent dignity, diversity, experiences and abilities of all people, and mandate changes that will improve service for clients with disabilities, independent youth, children, LGBTQ2S clients and Indigenous clients
A motion was approved to refer a two-year work plan for the 10-Year Housing and Homelessness Plan to a special joint meeting of the Finance and Economic Development Committee and the Community and Protective Services Committee on Tuesday, March 2 at 9 am.
Recommendations from today’s meeting will rise to Council on Wednesday, February 24, 2021.