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Help the City beta test its new app

May 21, 2019
Feature Stories

We have released a beta version of our City of Ottawa app! Download it today and help us test it out.

Screenshot of the City of Ottawa app

Our new mobile app lets you securely connect with your City to place service requests, and to personalize the news, updates and notifications you can receive directly to your phone.

Using this technology will help us modernize the way we deliver services. Through the app, you can connect with us any time and anywhere from your mobile device.

You can submit service requests right from your phone or tablet. Here are a few things you can do through the app:

  • Request pothole repairs and garbage pick-up
  • Report property damage
  • Take and submit pictures related to your service request
  • View nearby service requests on a map, to see if a request has already been submitted
  • Choose to receive a variety of notifications, for example, notifications related to city news, events, road closures.

Map of nearby service requests

Remember though, the app is still being tested. We’re working to make it better, but we need your help. As part of beta testing for our new mobile app, we’re asking for your input. You can provide comments using the feedback button within the app, and we will also be sending out surveys during the beta period using the built-in notification process in the app. .

Take the app for a spin and let us know what you would like to see added and improved. It’s available for download through the Apple Store or on Google Play.

As part of the beta release of the mobile app, the City has also issued an update to our Open 3-1-1 Application Program Interface (API). The Open 3-1-1 API provides a standardized way for third-party developers to access information from the City’s 3-1-1 system. The update provides developers with access to location information for service requests related to public property, which will enhance how they can display this information.

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