Changes to the City’s holiday schedules were updated on December 23 in response to the Province-wide shutdown declared by the Province of Ontario. With the evolving COVID-19 situation in Ottawa, this information is subject to change by Provincial Order.
The City of Ottawa reminds residents of the following schedule changes for the holiday season, between Thursday, December 24 and Saturday, January 2.
Please note, the Provincial shutdown temporarily closes City-managed recreation and cultural facilities to the public and suspend some in-person services starting December 26.
- Client service centres, including the Government Service Centre at 110 Laurier Avenue West and the service centre at Ben Franklin Place, will be closed on Friday, December 25 and Friday, January 1, 2020.
- All other client service centres and the City's Provincial Offences Court remain closed due to COVID19.
- The City's 3-1-1 Contact Centre will be open for urgent matters that require the City's immediate attention. Call 3-1-1 or 613-580-2400 (TTY: 613-580-2401) to speak to a customer service representative.
Green bin, recycling and garbage collection
- There will be no curbside or multi-residential green bin, recycling, garbage or bulky item collection on Friday, December 25 and Friday, January 1. Friday collections will take place on Saturday (Boxing Day), December 26 and Saturday, January 2.
- The Trail Waste Facility will be closed on Friday, December 25 and Friday, January 1. It will be open to the public on Saturday, December 26 from 9 am to 5 pm.
- Christmas trees will be picked up on your regular garbage day. Please remove all decorations. Christmas trees in plastic bags or frozen into a snowbank will not be collected.
- Free parking will be available at City Hall, 110 Laurier Avenue West, from Thursday, December 24 at 4 pm until Saturday, December 26 at 7 am, and from Thursday, December 31 at 4 pm until Saturday, January 2 at 7 am.
- The ByWard Market Garage at 70 Clarence Street and the Dalhousie Garage at 141 Clarence Street will offer free parking from Thursday, December 24 at 4 pm until Saturday, December 26 at 7 am, and from Thursday, December 31 at 4 pm until Saturday, January 2 at 7 am.
- To support those staying home during the shutdown, By-law and Regulatory Services will not be enforcing overtime parking on unsigned residential streets. All other parking restrictions that ensure safety and mobility remain in effect, including parking bans due to snow accumulation, no-stopping zones, no-parking zones, fire routes, accessible parking spaces, pay and display, and rules around sidewalks, driveways and fire hydrants.
Transit service - OC Transpo
- OC Transpo bus and O-Train service will operate on a reduced schedule from Monday, December 21 through Friday, December 25, and from Monday, December 28 through Friday, January 1.
- OC Transpo and its partners, MADD Ottawa and Safer Roads Ottawa, will no longer be offering no-charge transit service on New Year’s Eve this year. This decision was made in consultation with Ottawa Public Health and supports the province's Chief Medical Officer of Health's recommendation that all Ontarians stay home and only leave when necessary for work, grocery shopping and medical appointments.
- Schedules are available at octranspo.com. Call 613-560-1000 or text 560560 plus your four-digit bus stop number, or the first three letters of the station name, for real-time schedule information or use the OC Transpo app.
- Masks or alternative face coverings are mandatory on buses and trains and inside stations and shelters. Help slow the spread of COVID-19 in Ottawa: don’t take public transit if you’re feeling sick, do a self-assessment before leaving home, use the hand sanitizer dispensers in select stations and always wash your hands thoroughly when you reach your destination.
- STO users can plan their trip using Plani-bus.
- OC Transpo Customer Service (613-741-4390) will be open throughout the holidays to help customers with schedules and trip planning:
- Thursday, December 24, 7 am to 9 pm
- Friday, December 25, 9 am to 5 pm
- Saturday, December 26, 8 am to 9 pm
- Thursday, December 31, 7 am to 9 pm
- Friday, January 1, 9 am to 5 pm
- The OC Transpo Customer Service Centre in the Rideau Centre will be closed on Friday, December 25 and will remain closed until the retail outlets in the Rideau Centre reopen following the province-wide shutdown.
Transit Service - Para Transpo
- Para Transpo will operate a holiday service on Friday, December 25, Saturday, December 26, and Friday, January 1. Regularly scheduled trips on these days will be automatically cancelled, but customers may book trips for these days online on octranspo.com or by calling 613-244‑7272 on or after:
- Friday, December 18, for Christmas bookings
- Saturday, December 19, for Boxing Day bookings
- Friday, December 25, for New Year’s Day bookings
- Masks or other face coverings are mandatory on Para Transpo vehicles. Please do a self- assessment before you leave home. OC Transpo is asking all customers to not use public transit if they’re experiencing COVID-related symptoms, have had contact with a confirmed or suspected COVID-19 case, or should be self-isolating.
- The taxi coupons line (613-842-3670) will be closed on Friday, December 25, Saturday, December 26, and Friday, January 1. The reservations line (613-244-7272) will be open for regular hours.
- The trip cancellation and general inquiries line (613-244-4636) will be open from 6 am to midnight.
- Customers are reminded to suspend any other regular bookings if they will be on vacation during the holiday season.
- For more information, holiday schedules and travel planning, call 613-741-4390 or visit octranspo.com.
- Please note, the Provincial shutdown temporarily closes City-managed recreation and cultural facilities to the public and suspend some in-person services starting December 26.
- Refrigerated outdoor rinks will be open over the holiday season. Check the alert status to confirm that the rink is open.
Ottawa Public Health
- The Moodie Care Clinic will be closed: December 25 to 27, and January 2 to 3.
- The Heron Care Clinic will be closed: December 23 to 27, and January 1 to 3.
- The Ray Friel Care Clinic will be closed on December 25.
- The Brewer TOH/CHEO Assessment Centre:
- Closed: December 25 and January 1
- Shortened days (8:30 am to 3:30 pm) both Brewer TOH & CHEO on December 24, 26, 27, 31, and January 2 and 3
- Shortened days (8:30 am to 3:30 pm) Brewer TOH only - December 28 to 31
- COVID-19 Drive-thru Assessment Centre at the National Arts Centre (NAC):
- Closed: December 25 and January 1
- Shortened days (8 am to 4 pm) December 24 and 31
- COVID-19 Assessment Centre at McNabb Community Centre:
- Closed: December 25 to 27, and January 1 to 3
- Shortened days (10:30 am to 3:30 pm) December 24 and December 31
Other OPH Services:
- The Site program office and supervised consumption services at 179 Clarence Street will be closed Friday December 25 to Monday December 28 and Friday January 1 to Sunday January 3. The Site mobile van will be closed on Thursday December 24 but will operate from 5 pm until 11:30 pm from December 25 to January 3.
- The Sexual Health Clinic and satellite clinics will be closed Thursday December 24 to Monday December 28 and Thursday December 31 to Sunday January 3. The clinic will be open for appointments on December 29 and 30.
- The Ottawa Public Health Information Centre will be closed for general calls on December 25, 28 and January 1.
- Ottawa Public Health’s COVID-19 phone line at 613-580-6744 will be open from 8:30 am until 3:30 pm on December 24, closed December 25 and 26, open from 9 am to 4 pm on December 27, open from 8:30 am to 6 pm on December 28 to 30, open from 8:30 am to 3:30 pm December 31 and closed January 1.
- The St. Laurent dental clinic will be closed on December 25, 28 and January 1.
- The baby help line is closed on December 25, 26 and 28 and on January 1.
- The Karsh-Masson Gallery, Barbara Ann Scott Gallery, City Hall Art Gallery and Ottawa Sports Hall of Fame at City Hall will be closed.
- The City of Ottawa Archives and Gallery 112 will be closed.
- All other City arts centres, galleries, theatres and museums will be closed.
Municipal child-care services
- All Municipal child-care centres will be closed on Friday, December 25, Monday, December 28 and Friday, January 1.
- Parents are advised to check operating hours with their childcare centres during the holiday season.
- According to the provincial regulations, municipal day cares will continue to operate but the City will be suspending all holiday day camps. Before-and-after school programs will resume on January 11, when in-class learning resumes.
- The Ottawa Public Library will be closed on Friday, December 25, Saturday, December 26 and Friday, January 1.
- Branches and services will operate on a regular schedule from Monday, December 28 through Wednesday, December 30.
- On Thursday, December 24, and Thursday, December 31, open branches will close early at 3 pm.
- Visit the OPL website for further information and to access library services online.