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Homeowners can now submit requests for assistance with flood cleanup

May 17, 2019
Announcements and Events

All homeowners who need support and assistance with flood remediation work inside their home, or with the dismantling of sandbag walls, may now submit online requests for assistance.

Homeowners who will need help with sandbag removal or external debris once flood waters have receded significantly are asked to submit an online form.

Homeowners who will need help inside their homes are asked to submit a separate online form. It is recommended that you wait until you are able to assess the inside of your home before submitting these requests.

Online requests are preferred, but anyone without internet access may call 1-844-547-2664.

Each request will be assessed by a member of the NGO Alliance of Ontario or from Ottawa Volunteer Search and Rescue based on what work is required. Each request will be responded to based on need, rather than a first-come first-served basis.

Work will be carried out with the assistance of volunteers under the supervision of trained leaders.

Residents are asked to submit only one request for each service as multiple requests can cause additional backlogs and delay response time.

The City of Ottawa will not officially begin recovery operations, including a renewed call for volunteers, until flood waters have receded a significant amount. This is not expected to occur until sometime next week.

For more information on City programs and services, visit ottawa.ca or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.

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