This site uses JavaScript. Please enable JavaScript in your Browser and reload the page to view the full site.

Ottawa Paramedic Service meets all response time targets in unprecedented year

May 20, 2021
Council Updates

The Ottawa Paramedic Service responded to 132,530 calls in 2020 and met all Council-approved and legislated response time targets for emergency calls.

The City’s Community and Protective Services Committee today received the service’s annual report, which notes that, despite a decrease in response volume due to COVID-19, the service experienced several new challenges due to the pandemic. These included supply chain interruptions, a shortage of personal protective equipment, new measures for infection prevention and control, symptom screening and the need to continuously adapt to a rapidly changing situation.

Offload delays at hospital emergency rooms continued to be a challenge in 2020, with paramedics spending 46,095 hours waiting to transfer patients to local hospitals. This lost time is valued at $6.6 million for the year, or 55 full-time staff. To address the resulting demand, the service is hiring more staff, expanding community paramedic care, using strategically placed response units, diverting patients from emergency rooms and conducting proactive home visits.

The Committee received a preliminary draft of the City’s first combined Parks and Recreation Facilities Master Plan. The plan recommends parklands and recreation facilities needed to serve residents through 2031, based on current inventory, population projections, engagement input and priority neighbourhood needs. Staff will consult on the draft over the coming weeks and present a final report to Committees and Council in September.

The Committee also approved administrative updates to the Parks and Facilities By-law, clarifying definitions and specific issues arising from new technologies, organizational changes and administrative matters.

Recommendations from today’s meeting will rise to Council on Wednesday, May 26.

For more information on City programs and services, visit or call 3-1-1 (TTY: 613-580-2401). You can also connect with us through Facebook, Twitter and Instagram.

Public Inquiries


Media Inquiries