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Thanksgiving Day schedule changes

October 7, 2020
Announcements and Events

The following services will operate on different schedules on Thanksgiving Day, Monday, October 12.

You can find a list of City services and facilities affected by COVID-19 on ottawa.ca and octranspo.com, and you can read up on the City’s tips for getting through this COVID-19 Thanksgiving.

Client services

The 3-1-1 Contact Centre will be open for urgent matters that require the City’s immediate attention. Call 3-1-1 or 613-580-2400 (TTY: 613-580-2401) to speak to a customer service representative.

Green bin, recycling and garbage collection

  • There will be no curbside green bin, recycling or garbage collection. Pickup will resume on Tuesday, October 13. Collection will be delayed by one day for the rest of the week.
  • Multi-residential garbage containers will be collected on the regular scheduled day.
  • Multi-residential recycling, green bin and bulky-item collection will be delayed by one day for the rest of the week.
  • The Trail waste facility will be open from 9 am to 5 pm.

Parking and roads

  • All City of Ottawa parking regulations and restrictions will apply on Thanksgiving Day.
  • Free parking will be available at City Hall from Friday, October 9 at 6 pm until Tuesday, October 13 at 6 am.

Transit

  • On Monday, October 12, OC Transpo bus and O-Train service will operate on a Sunday schedule.
  • O-Train Line 1 will run from 8 am until 11 pm, and O-Train Line 2 replacement bus service will operate from 7:30 am until 11 pm.
  • Use the OC Transpo Travel Planner to plan your trip.
  • Masks or alternative face coverings are mandatory on buses and trains and inside stations and shelters. Help slow the spread of COVID-19 in Ottawa: don’t take public transit if you’re feeling sick, do a self-assessment before leaving home, use the hand sanitizer dispensers in select stations and always wash your hands thoroughly when you reach your destination.
  • The OC Transpo Customer Service Centre at the Rideau Centre will be open from 10 am until 6 pm. All other OC Transpo Customer Service Centres continue to be closed until further notice.
  • You can buy or load a Presto card:
    • Using Ticket machines at all O-Train Line 1 statins, O-Train Line 2 stations and the Ottawa International Airport
    • At Shppers Drug Mart, Loblaws and Real Canadian Superstore locations
    • Via Prestcard.ca
    • By phne at 1-8-PRESTO-123 (1-877-378-6123)
    • By dwnloading the PRESTO app
  • You can load your ParaPay account on parapay.octranspo.com or by calling 613-741-4390.
  • OC Transpo Customer Service (613-741-4390) will be open from 7 am until 9 pm. Customers who are deaf or who have hearing loss can use the relay service offered by their service provider or call 711 with a TTY to contact OC Transpo. You can also visit our web site at www.octranspo.com.
  • You can plan Société de transport de l'Outaouais (STO) trips using Plani-bus.

Para Transpo

  • Para Transpo will operate a holiday service. Regularly scheduled trips for Monday, October 12, will be cancelled automatically. You can book trips for that day by calling 613-244-7272 or by using the online booking system.
  • Masks or other face coverings are mandatory on Para Transpo vehicles. Please do a self- assessment before you leave home and don’t take Para Transpo if you are sick.
  • Para Transpo operations:
    • The reservatins line (613-244-7272) will be open from 7 am until 5 pm.
    • The trip cancellatin and general inquiries line (613-244-4636) will be open from 6 am until midnight.
    • The Taxi Cupons line (613-842-3670) will be closed.

Recreation services

  • Some indoor and outdoor pools will be open for public swimming, with modified schedules.
  • Weight and cardio rooms with be closed.
  • Most registered programs will be cancelled. Check with your facility to confirm as some exceptions will apply.

Ottawa Public Health

Assessment Centre and Care Clinics:

  • The Moodie Care Clinic will be open during regular hours, from 9 am until 3:30 pm.
  • The Heron Care Clinic will be open during regular hours, from 9 am until 3:30 pm.
  • The Brewer Assessment Centre will be open during regular hours, from 8:30 am to 7:30 pm
  • CHEO Assessment Centre at Brewer will be open during regular hours, from 8:30 am to 7:30 pm
  • The COVID-19 Drive-thru Assessment Centre on Coventry Road will be will be closed on Monday, October 12.
  • The COVID Care Clinic at Ray Friel Complex in Orléans is not open.

Cultural services

Archives services

  • The City of Ottawa Archives Reference Services and Gallery 112 will remain closed.

Municipal child care

Library Services

All Ottawa Public Library branches will be closed.

Public Inquiries

311

Media Inquiries

613-580-2450