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General road and sidewalk maintenance

Road maintenance

Potholes and Road Maintenance

The City improves road conditions by:

  • Patching potholes and repairing the road surface
  • Patching potholes with hot asphalt in both summer and winter 

To report any road deficiencies such as potholes, please visit ServiceOttawa.ca or call the City at 3-1-1.

To learn more about pothole repairs you can watch this video:

Ditches, culverts and catch basins

  • Crews remove snow and ice from some ditches.
  • Where required, culverts are thawed using a steamer
  • Crews clear roadway catch basins of ice and snow to promote drainage to minimize potential flooding

To report an issue, please visit ServiceOttawa.ca or call the City at 3-1-1.

Gravel roads and shoulders

  • Gravel roads are graded to create an even roadway surface
  • After the frost has lifted, crews perform spring maintenance operations, which includes the continued grading of gravel roads and shoulders to re-establish an even road surface for smooth and safe driving after the winter months.

For more information about road maintenance operations, visit the Road Maintenance webpage. To report an issue, please visit ServiceOttawa.ca or call the City at 3-1-1.

Road closure search tool

For citywide information on current road closures, construction and detours, use the roadwork and street closure search tool.

Reporting a street light outage

The City operates and maintains street lighting. To report a street light outage, please contact the City by calling 3-1-1 or by e-mail at streetlighting@ottawa.ca and provide an address for the street light location.

Please note that street lights are different from traffic lights (red/yellow/green).  To report a traffic light outage please contact 3-1-1.

Replacement of damaged mailboxes

Damage to rural mailboxes often occurs during winter, but a mailbox may be damaged by other types of road maintenance equipment. Find more information on Replacement of damaged mailboxes.

Additional information:

Farm equipment on the highway

Ontario Ministry of Transportation

Use and care of roads by-law

Spring clean-up - Street Sweeping

The annual spring clean-up includes using sweeping machines on all paved roads and hard surfaces. This will remove debris and materials that have accumulated throughout the winter that could pose dangers to traffic, pedestrians/cyclists and clog catch basins.

We begin our street sweeping operations in early spring when most of the snow and ice has melted from the edge of the roadways. We cannot sweep in the evenings when temperatures drop below zero as the water we use on the road can form into ice, creating dangerous conditions.

Residents are reminded to not rake or blow leaves, lawn clippings or other debris onto the roadway. This is an infraction of the Use and Care of Roads (By-law No. 2003-498).

Street Sweeping is done in several phases:

  • Sidewalks, bus stop pads and medians are cleaned first by a variety of methods using sidewalk sweepers, flusher trucks and hand brooms.
  • City streets are swept by a flusher truck, which uses water pressure to flush the debris to the side of the curbs. A vacuum sweeper truck then picks up the majority of grit, debris, small particles and dust.
  • This operation might be repeated several times to ensure a clean surface. If vehicles are parked on the street, the unswept area is noted and crews will return to sweep that portion. If you think a street has been missed, please visit serviceottawa.ca to complete an online request.
  • In our suburban communities, we will be working around the clock to complete our street sweeping operations. Residents can expect to see our vehicles out working through the night. 

Street Sweeping in Concentrated Areas:

Concentrated street sweeping was completed on April 12, 2022. 

  • Concentrated sweeping is conducted in core neighbourhoods which include the downtown core, Vanier, New Edinburgh, Sandy Hill, Glebe, Centretown, West Centretown, ByWard Market, Lowertown, Old Ottawa East, Old Ottawa South and Overbrook. These neighbourhoods receive concentrated street sweeping as a result of continuous on-street parking, which prevents effective sweeping. This type of street sweeping is usually conducted between 7 am and 7 pm.
  • On-street parking restrictions are in effect in these neighbourhoods when marked. All Street Sweeping operations are weather dependent.
  • Temporary “No Parking” signs are posted prominently. The parking restrictions apply to all vehicles, including those with on-street parking permits.
  • Vehicles parked where temporary “no-parking” signs are posted will towed to nearby streets. Towed vehicles are usually moved just a few blocks over.
  • If you are unable to find your vehicle on your own, please call 3-1-1.

Report a pothole on the road

Please call 3-1-1 if the pothole issue is related to the following:

  • Construction activity (square or rectangular cut in road)
  • An immediate hazard to people or property
  • Personal accessibility
  • A traffic-related issue (such as traffic signals or traffic signs)

For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. All other Service Requests will be triaged and addressed as operations allow.

Check the Capital Construction forecast map for information on upcoming construction in your area.

Report a pothole on the road

Report debris or litter on the road

You may create a service request to notify the City of debris or litter on roads or sidewalks. Debris does not include leaves. Public Works does not sweep/pick up leaves from local/residential roadways.

Report debris or litter on the road

Report a dead animal on the road

You may create a service request to notify the City of a dead animal on a public road or sidewalk. Dead animals on private or non-municipal property are the responsibility of the property owner.

Report a dead animal on the road

Report a problem with a road, sidewalk or pathway (summer)

Please call 3-1-1 if the issue is related to the following:

  • An immediate hazard to people or property
  • Personal accessibility
  • A traffic-related issue (such as traffic signals or traffic signs)

Requests submitted through this online form are reviewed Monday through Friday during regular business hours (7 am to 3:30 pm). 

Select the type of structure you are reporting:

Report a problem with street lighting

The City of Ottawa is responsible for the operation and maintenance of the street lighting system within City boundaries. City staff administer the program and maintain the system through the services of several lighting maintenance contractors.

In order to expedite repairs and reduce confusion, please provide a municipal address that references the street light or sign’s location.

Please call 3-1-1 if the streetlight issue is related to the following:

  • Traffic signals or traffic signs.
  • Hand hole cover open or missing exposing wires
  • Knocked down streetlight
  • Damaged light such as broken glass, hanging arm, Construction activity (square or rectangular cut in road)
  • Missing or loose manhole cover

Report street lighting

For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. All other Service Requests will be triaged and addressed as operations allow.