Sign up for Paperless Billing today
Ottawa residents can sign up for paperless billing for property taxes. You can register multiple accounts using a single email address and password. This is a secure website where you can manage, view, print, and pay your bills online.
- Receive an email notifying you that your bill is ready for viewing with the amount, due date and link to My ServiceOttawa
- 24/7 access to view account balance and payment history
- Reduce paper - fewer envelopes, stamps and cheques
- Pay online by payment card
- Switch back to paper anytime
It’s easy and free to register for paperless bills
- Sign in to your My ServiceOttawa account.
- If you don’t have an account, create one.
- Once you are signed in, click on Property Tax under the Services Menu– you’ll need your tax roll number and access code from your most recent City of Ottawa tax bill.
- Click the “Change Billing Method” button, and then select Paperless. You will no longer receive a paper bill in the mail.
Pre-authorized debit plans
The Pre-authorized Debit Plans (PAD) offer you the convenience of having no worries about overdue payments and can help you avoid large lump-sum payments. Enrolment in the Plan is free and there are no service charges that apply. Your tax account must be at a zero balance to qualify for this plan.
- Log in to My ServiceOttawa, and follow the instructions.
- Open the Pre-Authorized Debit (PAD) Plan Form fill in the appropriate information and send it to Revenue at email@example.com.
- Request hardcopy form in writing to City of Ottawa, Revenue Branch, 100 Constellation Drive, 4th Floor East, Ottawa ON (K2G 6J8), or fax to 613-580-2457. Please include your name and address.
- Contact us by phone at 613-580-2444, (Transactions will be recorded) (TTY 613-580-2401). Monday to Friday 8 a.m. to 4:30 p.m. (September to May) 8 a.m. to 4 p.m. (June to August) or by email at firstname.lastname@example.org.
Online by payment card
You can now pay property taxes online with MasterCard, VISA, American Express (AMEX), Interac Online or Visa Debit.
- You will require the 19 digit property tax roll number. View sample tax bill
- Interac Online allows for internet banking with the following financial institutions: BMO Bank of Montreal, RBC Royal Bank, Scotiabank and TD Canada Trust. For more information, visit Interac Online Frequently Asked Questions.
- A service fee is applied by the service provider, Paymentus Corporation.
Go to the Paymentus website to make a property tax payment by payment card. Please verify that you are in the secure site by ensuring that the web address starts with “https” and is https://ipn.paymentus.com/otp/stde/cott/tax
If you choose to make an online property tax payment with a credit card, Interac Online or Visa Debit you may do so at any personal or public internet access point.
Electronic billing with epost
Use epost, the City's secure bill viewing and payment service provider to access your property tax bill online.
Enjoy all-in-one-place convenience for bills and statements like your property tax bill and water and sewer bill. Store your bills and statements electronically for up to seven years. View them any time, from anywhere, online.
All taxpayers are eligible to receive their tax bill online even if their payments are made by a mortgage company or through the City's Pre-authorized debit (PAD) plan.
City of Ottawa Client Service Centre (CSC)
Payments may be made at all Client Service Centres. All centres will be open on the tax due date regardless of the day that particular centre is normally open. For locations and hours of operation, visit the Client Service Centres page. Hours of operation vary depending on the location and time of year. The following payment types will be accepted: cash, Interac, cheques, money orders. Payment of a property tax bill by credit card and Visa Debit is accepted online only.
Most financial institutions offer online or telephone banking. To set this up, in your bill payment options, select “Ottawa Property Taxes” as a payee and input the 19-digit tax roll number shown on your tax bill as the “account number” for payments. If this does not work, contact your bank’s help desk.
Send your tax bill stub and payment to:
- Do not fold, staple, stamp or write on payment stub
- Make cheques or money orders payable to City of Ottawa
- Write your tax roll number on the front of cheques or money orders
- Mail payment to:
City of Ottawa - Property Tax
PO Box 4647 STN A
Toronto, ON M5W 0E7