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Recreation programs

COVID-19 Cancellation credits and refunds

COVID-19 safety measures at City facilities

To prevent the spread of COVID-19, the following safety measures are in place at City facilities:

  • Physical distancing of 2 metres is required at all times all users not living in the same household or in their social circle.
  • Plexiglass shields installed at customer service desks to protect workers and users
  • Directional signage to manage traffic flow
  • Room capacities have been reduced to accommodate social distancing requirements
  • Additional hand sanitizing stations are available and frequent handwashing is encouraged
  • Upon arrival both staff and users are required to complete a self-assessment for COVID-19 symptoms before being authorized access to the site
  • Entry to the building is denied to anyone who presents as a risk based on the self-assessment questionnaire
  • Enhanced cleaning and disinfecting protocols have been implemented
  • Additional COVID-19 specific training has been provided for all staff


  • Masks are required when entering the facility, in common areas, lobbies, washrooms, changerooms and hallways as per the Temporary Mandatory Mask By-Law.
  • For registered programs, mask requirements will follow the same provincial protocols implemented in schools. Students in Grade 4 and up will be required to wear masks indoors. While it is not formally required, the City encourages students from Kindergarten to Grade 3 to wear masks indoors.
  • Although masks are not required while working out or swimming, masks are required to access the fitness and pool areas.

Additional safety measures are in place for our fitness centres and swimming pools.

Additional safety measures at City pools

When you come to an aquatic facility, you’re going to notice several changes we have made to ensure we live up to our commitment to keep everyone safe, including:

  • Saunas, steam rooms, whirlpools, diving boards, rope swings, and water slides will be closed
  • We encourage swimmers to use goggles, snorkels will not be allowed
  • Swimmers are encouraged to bring their own equipment for their use only, only life jackets and PFD’s will be available for loaning at the facility
  • Clients are asked to keep their personal items to a minimum
  • Swimmers may keep their cloth face masks on until they enter the pool
  • Traffic measures will be implemented around the pools and entry and exit will be staggered so crowding doesn’t occur
  • Swimmers at outdoor pools will enter and exit through a gate and not through the facility
  • Viewing areas will be either closed or their capacity reduced, to allow for proper physical distancing
  • Parents or guardians who are not accompanying their child in the pool for swimming lessons are encouraged to wait outside the facility
  • Swimmers of the same household may swim together in one lane during lane swim, if available at the pool.
  • Only essential equipment will be provided for use on deck, and equipment will be disinfected between users (i.e. lifejackets)
  • Equipment that is not regularly in contact with chlorinated water will be disinfected every 4 hours at minimum

Do your part to slow the spread by:

  • Showering at home before going to the pool.
  • Wearing your bathing suit to the pool.
  • Practice personal COVID-19 hygiene – washing or sanitizing your hands, staying home if you are ill.

Additional safety measures at fitness centres

  • Some workout stations or cardio equipment will be closed to ensure physical distancing
  • Clients will receive an individual bottle of sanitizer to wipe down equipment after each use
  • Clients must arrive in their workout attire as change rooms are closed at some locations
  • Showers will also remain closed at this time
  • Clients are asked to keep their personal items to a minimum
  • Clients are encouraged to bring their own refillable water bottle
  • High touch-point equipment will not be available for use:
    • Foam rollers
    • Bands
    • Medicine balls
    • Stability balls
    • BOSU
    • Skipping ropes
    • Yoga mats/blocks/straps/tune-up balls
    • Fans (except for venting out)
    • Rowing machines
    • Aerodyne bikes

Ottawa Public Health states that the risk of serious illness from COVID-19 increases progressively with age, particularly beyond 50 to 60 years. In addition to increasing age, people of any age who have serious underlying medical conditions (cardiovascular, high blood pressure, diabetes, chronic lung, chronic liver, cancer, immunocompromise) or severe obesity are at higher risk for severe illness. Every individual needs to take into account their personal risk factors when making decisions about going out.

Summer camps and other camps

The City will offer a modified summer camp which will begin on July 6 on the condition that Provincial restrictions are relaxed to allow day camps for children and in accordance to the stage two guidelines announced by the Province.

Learn More

Fall 2020 recreation programs

The City is offering COVID-modified recreation programming this fall. Registration for swim lessons, power swim, advanced aquatic certifications a and Before and After School programs opens:

  • Online: Monday, August 24 at 9 pm
  • In-person: August 25 during regular business hours
  • Telephone registration is no longer available
  • Additional fall programming for public skating, learn to skate, hockey and other sports will be announced later in September.


Swimming lessons have been modified to support physical distancing by requiring a parent or guardian to accompany younger children in the pool during instruction.

Before and After School

Before and After School Program start dates have been rescheduled to begin Monday, October 5 in order to give parents and caregivers the opportunity to better understand their needs for the coming school year. Search for programs by facility at JoinOttawa.

To help reduce the spread of COVID-19, please review the safety measures in place at City facilities.

Aquafit registered programs

  Facility Day Time Start date Number
Cost Barcode
Aqua with baby Jack Purcell Community Centre
Tuesday 9 - 9:45 am September 15 9 $93.25 1582204
November 17 5 $51.75 1582205
Aqua healing waters Bob MacQuarrie Recreation Complex -Orléans
Monday 6:15 - 7:15 pm September 14 9 $124.25 1577326
Tuesday 2:45 - 3:45 pm September 15 9 $124.25 1577327
Wednesday 6:45 - 7:45pm September 16 9 $124.25 1577328
Thursday 2:45 - 3:45 pm September 17 9 $124.25 1577329
François Dupuis Recreation Centre
Friday 11am-Noon September 16 9 $124.25 1581465

Before and after school programs

Before and After School Program start dates have been rescheduled to begin Monday, October 5 in order to give parents and caregivers the opportunity to better understand their needs for the coming school year. Search for programs by facility at JoinOttawa.

The COVID-modified activities include creative physical-distancing games, sports, and arts and crafts. Quiet homework time will also be provided.

Following Provincial guidelines and advice from Ottawa Public Health, enhanced COVID-19 prevention measures and protocols will also be in place to safeguard children and staff. These measures include:

  • Additional COVID-specific training for all staff
  • Health screening of children and staff
  • Physical distancing
  • Frequent cleaning and disinfecting

Mask requirements will follow the same provincial protocols implemented in the schools. Students in Grade 4 and up will be required to wear masks indoors. While it is not formally required, the City encourages students from Kindergarten to Grade 3 to wear masks indoors.

Mitigation measures and protocols are also in place should a participant begin to show COVID-19 symptoms, which will include direct notification to the parent or guardian and the need for immediate pick-up.

The City of Ottawa is a registered HIGH FIVE® organization. We commit to healthy child development and safety for children's recreation programs.

Recreation and leisure for older adults

senior centres, older adult programs, active living club…

Learn More

Financial support – Ottawa Hand in Hand

If you are already a participant in a community or social service agency program, if you are an individual or family with a low-income or a family member with a disability, you may qualify for the Ottawa Hand in Hand recreation and culture fee support program.

Step 1: Print the application form [ PDF - 546 KB ] at home, or pick one up at most staffed recreation facility or at a Client Service Centre.

Step 2: Complete the application form.

Step 3: Bring the completed application form to your local recreation or cultural facility. A supervisor will review the application for approval. Applications can only be approved at a recreation or cultural facility.

  • Residents of all ages are eligible.
  • Residents are encouraged to apply as early as possible before the program registration period.
  • Each qualifying individual, or member of a family, is eligible for an annual amount of fee support ($180 per person).
  • Applicants are encouraged to pay a minimum of 25 per cent of the program cost.
  • A parent or guardian can transfer all, or a portion of their Ottawa Hand in Hand fee support entitlement to a child or children in their household.

Enrolment and medication forms

You will need to complete the following form(s) if you are registering your child(ren) in a program that meets one or more of the following criteria:

  • The program operates for 2.5 hours or more at one time
  • The program is considered a before or after school program
  • The program is considered a day camp; march break camp, PA day camp, winter holiday camp or summer camp
  • The program is an unlicensed drop-off preschool program offered for two or more hours at a time (e.g. Duffer Doo)

All participants must submit a completed Enrolment Form on or before the first day of camp. If required, please also complete the Medication Forms and submit them at the same time. Forms will be emailed to clients and we encourage you to fill them out in advance. Printed copies will be available on site.

  • Enrolment Form for extended recreation and culture programs
  • Conditions of Enrolment
  • Medication Administration Request Form
  • Terms and Conditions of Medication Administration

Conditions of Enrolment

  1. An Enrolment Form must be completed for each participant. If a participant suffers from severe allergies, parents or legal guardian must complete the Medication Administration Request Form, provide two auto-injectors of epinephrine (i.e. EpiPen) and a current photo of the participant.
  2. Parents or legal guardians must notify Program Staff of any changes to the information given on the Enrolment Form including medical, physical and emotional health issues and/or custody arrangements.
  3. Parents or legal guardians must notify Program Staff if the participant will be late attending the program or absent.
  4. Those authorized on the Enrolment Form to pick up the participant will be requested to follow the program’s signing-out procedures.  Staff will not release a participant to any person who is not authorized by the parent or legal guardian to do so. Participants walking to and from the program site will have their arrival and departure information recorded by a staff person.
  5. Participants must be picked up and dropped off by the agreed upon time and by those persons authorized to do. In cases where the participant is underage and has permission to leave on their own, parents or legal guardians will provide the time the minor should be expected to arrive and the time they are allowed to leave the program.
  6. Parents or legal guardians are responsible for the participant before the start of the program and upon arrival when picking up the participant at the end of the program.
  7. City of Ottawa attempts to offer an allergen-safe environment. Please do not send the participant with lunches or snacks that may contain nuts, traces of nuts or nut by-products.
  8. Participants are responsible for their own belongings. The City of Ottawa shall not be responsible for loss or damage to property belonging to program participants.
  9. Participants are not to bring electronic devices, iPods, smart phones, tablets, toys or similar items unless requested to do so by staff.
  10. All electronic equipment with photographic capabilities (including cellular telephones) is strictly prohibited.
  11. Participants are to be capable of utilizing the washroom facilities with little to no prompting. Participants in a non-parented program must be toilet trained prior to the start of the program.
  12. Participants with behavioral difficulties may require additional support and may be referred to Inclusive Recreation for specialized and individual program planning.
  13. Parents/guardians agree to pay for any and all damages intentionally caused by the participant to facility property and/or the property of others.
  14. Illegal drugs, alcohol, or weapons are forbidden on City of Ottawa property.
  15. Participants are expected to demonstrate basic respect for the dignity and rights of other program participants and staff. The City of Ottawa reserves the right to immediately suspend or terminate the enrolment of any participant who displays any behavior that violates the following guidelines:
    1. Inappropriate behaviour, foul language and aggressive behaviour to other participants and staff.
    2. Respect for City of Ottawa property and the property of others.
  16. All participants must comply with Federal, Provincial and Municipal laws and all rules, regulations, policies, procedures and by-laws of the City of Ottawa.

Non-compliance with the Conditions of Enrolment will result in a written warning. If the Conditions of Enrolment continue to be breached, the City of Ottawa reserves the right to discharge the participant. A participant may be discharged immediately after a one- time occurrence where the behaviour is deemed serious, i.e. violent and/or abusive.

Terms and conditions of registration

Programs must be paid for in full at the time of registration. Payment can be made by cheque, credit card, debit card or cash. Cheques are made payable to the City of Ottawa. Prepaid or reloadable credit cards, gift certificate, Visa Debit and Interac Online are not accepted at this time.


If a spot should become available due to another person cancelling or transferring out of the class, you will receive a call from staff. At that time you can decide whether to take or decline the spot. You may register in another class and on the chance your waitlisted course becomes available, you will be contacted to confirm if you wish to be transferred back to your original preference.

Incorrect age

Unfortunately the registration system will not allow you to register if you do not meet the required age at the start of the program. Contact your local recreational facility, Client Service Centre, or call 3-1-1.


Courses with insufficient registration will be cancelled. If a class or lesson is cancelled, every attempt will be made to re-schedule. If the class or lesson cannot be rescheduled, a refund will be issued.

Withdrawals and refunds

Withdrawals can be made:

Online, up to 7 days before course start date for a credit on your recreation account.
At any recreation facility or Client Service Centre.


When requesting a refund, you must submit a completed Refund Request Form available at any recreation facility or Client Service Centre.

  • Refunds can be issued only by cheque, credit card, or as a credit on your recreation account
    • With the City moving to a new registration, booking and payment system, we are asking you to request a refund when withdrawing from a course, rather than adding a new credit to your account.
    • Processing fees are being waived for a refund of credits that have been on your account for less than two years.
      • The $15 processing fee will still apply to a refund of credits on your account for more than two years.
    • If more than 50% of the course/membership has elapsed, no refund or credit on account will be offered.
    • ​There are no refunds or credits for private lessons.
    • For admission and goods purchases, refunds will be processed at the Facility with proof of purchase.

Returned cheque /declined credit card fee

A service fee will be charged after two declined credit card payments and on all cheques returned as Non Sufficient Funds (NSF), Stop Payment or Funds Not Cleared.

Credits on Account

Credits can be left on your account for two years. After which, refunds will be issued automatically and subject to a $15 processing fee.

Seniors’ discount

City of Ottawa residents who are 65 years of age and over will receive a discount of 10 per cent when registering for a City program. A proof of age is required.

Non-resident fee

Non-Ottawa residents will be charged an additional 25 per cent per person per program or membership.

Credit Card payments in excess of $5,000

Credit Card payments totalling $5,000 or greater (within a one month period) will be charged a fee of 1.99% as authorized by City of Ottawa By-law 2013-191. The City's Accounts Receivable Unit will issue a blue invoice monthly for these fees.

Medication administration

If the participant requires that City of Ottawa staff be responsible for storing, administering or supervising the administration of any medication, the participant or parent/guardian is required to sign a release waiver and submit it to the facility where the program is being offered. Contact the facility for additional information.

Severe allergies

It is the responsibility of the participant or parent/guardian to identify if there are severe allergies that require an auto-injector. The City of Ottawa attempts to ensure the safety and well-being of all participants with "allergen-safe zones and practices". Participants or parents/guardians are required to provide two auto-injectors and sign a release waiver to be submitted to the facility where the program is offered.

I Love to programs

About the I Love to programs

The JumpStart-funded I Love to programs are suspended until further notice. In the meantime, you can visit the JumpStart website to browse their PLAY from Home resources and activities.

Over 3,500 children and youth get to take part in organized sport, recreation and cultural activities each year thanks to the I Love to Programs, made possible by the City of Ottawa and Canadian Tire Jumpstart charities.

I Love to programs are offered across the City in parks and recreation facilities.

To learn more information about the programs or if they are offered in your community please email:

Please include the following information:

  1. Your child’s age
  2. Program(s) of interest
  3. Which neighbourhood you live in