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COVID-19 Cancellation credits and refunds

Credits and refunds

City memberships

Active memberships will be automatically extended for the number of days those services were unavailable during the closure. For memberships that expired while facilities were closed, clients will be issued a prorated refund to reflect the number of days those services were unavailable. It can take up to four weeks for a refund to be processed. 

Rental contracts at City facilities 

For cancelled rental contracts, a credit will be placed on your account which can be used in the future. You can also access your account online to request a refund. Please contact RCFSBTSS@ottawa.ca should you wish to discuss further.

Facilities offering rentals as well as rental restrictions are listed on the rental information page.

If you would like to reschedule your rental, please contact the facility using the email address listed on the facility page.

Seasonal rental contracts at arenas 

Cancellations must be received within 30 calendar days of the date booked for ice or slab time.