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How to pay for parking

Pay and Display

What is Pay and Display? 

A Pay and Display machine is a kiosk that replaces, on average, six to eight individual parking meters on a street. It allows users to pay for on-street parking using coins or credit cards (VISA, Mastercard and American Express accepted) and provides them with a receipt.

Parking rates and restrictions have not changed with the implementation of Pay and Display machines.

 

How does Pay and Display work? 

Step by step instructions

Step 1 
Payment 

Parking with Coins

  • Deposit coins in the coin slot until you reach the desired expiry time.

Parking with a credit card 

  • Insert card (stripe down and to the right). Remove the card (quickly).
  • Use either of the blue buttons:
  • Press the first blue button to purchase time in 25 cent increments until you reach the desired amount of time.
  • Press the second blue button for maximum time allowed. (The time limit is indicated in the panel above the screen.)
Step 2 

Press green button to obtain payment ticket. This is the confirmation of your transaction.

Step 3 

Remove the payment ticket from the slot located at the bottom right of the machine. Display the payment ticket showing expiration time face-up on your dashboard.

Help section

If I approach a Pay and Display machine and it appears as though it is not working, do I need to pay? 

The Pay and Display machines are solar powered and “sleep” to conserve power, so when you are ready to do a transaction either push one of the buttons or insert your coin or credit card. Any of these actions will “wake” the machine up and you can purchase your ticket. If, the machine is not functioning properly and does not provide a ticket, simply purchase your ticket at the next closest machine.

How do I report defective parking equipment?

Please call 3-1-1 to report any defective Pay & Display equipment.

How far will I need to walk to pay for parking?

Each new Pay and Display machine will replace on average between six to eight parking meters. Depending upon where you park, the farthest you will have to walk will be about 30 metres.

There are no parking lines on the street, how do I know where to park? 

Since you are now paying for time, there is no need for individual parking spots on the street. Simply park your vehicle in the marked Pay and Display area. In these areas, signs will be placed at either end of each block face, noting a “P” with a “$”. With the removal of the old parking lines, more cars will be able to park on the street, making it more convenient for drivers

How do I know when to pay for parking at a Pay and Display machine?  

On each block where there is on-street parking, directional signs will be installed clearly indicating the area where parking is allowed. Simply look for Pay and Display markings. Clear instructions are on each machine. 

Are the new Pay and Display machines accessible to people with disabilities?  

All Pay and Display machines must comply with the Accessibility for Ontarians with Disabilities Act requirements.

How can I be sure that I will not receive a parking ticket while I’m away from my car paying at a Pay and Display machine?  

You don’t need to worry about being down the street purchasing parking when the enforcement officer comes around. Officers will know to look at the nearest machine to see if anyone is using it.

Where do I display the receipt on my scooter or motorcycle? 

The City offers a complimentary Pay and Display Receipt Holder for motorcycles and scooters that are available at all Client Service Centres and at City Hall. By using this holder, you reduce the chance of someone taking your receipt. These holders are also available at various motorcycle and scooter stores. 

Are there any discounted rates for motorcycles or scooters? 

As part of the Municipal Parking Management Strategy, the City now provides parking in the ByWard Market Municipal Lot 4 (70 Clarence) for 12 motorcycles and scooters at half of the regular rate. Half-price parking is also available at City Hall. This convenient, half-priced parking is intended to encourage use of smaller and more fuel-efficient forms of transportation. All on-street Pay and Display machines will now enable half-price parking on-street as well.

If you have a problem using a Pay and Display machine, call 3-1-1 and a City of Ottawa representative will help you.

Report a problem with a pay and display machine

You will be required to provide:

  • The street name and number or street name and intersection of the parking machine
  • The Pay and Display machine number

Report a problem with a pay and display machine

PLEASE NOTE: Some private parking facilities also have Pay and Display machines. Malfunctions must be reported directly to the private property owner.

Pay for parking by phone

What is PayByPhone? 

Pay By Phone Logo

PayByPhone parking allows customers to initiate and extend their parking sessions by making a phone call, using a mobile phone application, or logging in online. It is fast, easy, and convenient.

Once you register for an account, you use this service for any Pay & Display parking meter or non-gated off-street public parking lot across the city.

How do I register for an account? 

Before you use PayByPhone, you must first register for an account.

 

You will need to provide the following information:

  • Phone number (mobile or landline)
  • Credit card number (VISA, MasterCard or American Express)
  • License plate number

Your details are saved and automatically recognized each time you pay by phone.

After I register, how do I pay by phone? 

Pay By Phone Sticker

Step 1: When you park 

You have several options to pay by phone:

Step 2: Enter location number 

Your location number is posted on a sticker on the side of the Pay & Display parking machine (see example to the right).

Step 3: Enter parking time

Select how long you would like to purchase parking for.

The parking cost will be automatically charged to the credit card associated with your account. You can also receive optional text message alerts to be notified when your session is about to expire (carrier rates apply).

You can extend the length of your parking session without returning to your vehicle, but will be limited to the maximum duration permitted under local area parking restrictions. For example, you will not be permitted to extend the duration of your parking session beyond two hours in an area with a maximum two-hour time limit.

Where can I pay by phone? 

You can pay by phone at any on-street parking space city-wide that has a City of Ottawa Pay & Display parking meter, and at all 16 City owned non-gated off-street public parking facilities. You must enter the location number of the Pay & Display machine on the same side of the street within the same city block on which you parked. Parking time is not transportable from one Pay & Display location to another.

What are the benefits?

  • No need for cash or coins
  • Text message reminders
  • Extend your time from anywhere by phone
  • View and print parking receipts online
  • Easy to use mobile apps

NFC (Near Field Communication) technology 

Every PayByPhone location is also equipped with NFC (near field communication) technology. Capable phones can wave over the NFC logo and have the PayByPhone app loaded and pre-populated with the location number. You can then enter the amount of parking time desired and be on your way.

Important things to remember 

  • Parking costs are automatically charged to the credit card associated with your account.
  • You can receive optional text message alerts when your session is about to expire (carrier rates apply).
  • You are limited to the maximum parking duration permitted under local area parking restrictions.
  • Parking time is not transportable from one Pay & Display or off-street parking location to another.
  • You must enter the location number of the Pay & Display machine on the same side of the street within the same city block on which you parked, or in the off-street parking facility which you are parked.
  • By-law enforcement officers have access to a real-time list of who has paid by phone.

Frequently asked questions

How does the By-law enforcement officer know I’ve paid by phone? 

By-law enforcement officers have access to a real-time list of paid vehicles and licence plate numbers at each location through a handheld device.

How does early payment work when using PayByPhone? 

PayByPhone can be used by customers remotely and in real-time, which provides customers with the ability to pay for parking at anytime and anywhere once the paid parking period has commenced. Following all regulatory signage and restrictions, customers can still park at a location prior to the paid parking period beginning. To pay for parking using one of PayByPhone’s several payment options, customers simply note the 5 digit location number to initiate payment once the paid parking period begins.

How do I add an additional vehicle to my account? 

You add or edit vehicles to your account using one of the mobile phone applications, by logging in online at PayByPhone.com, or by calling 613-691-1700.

Is it safe to do a credit card transaction on a mobile phone? 

Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.

Do I get a receipt? 

Yes. You can view all your transactions by logging onto your account at PayByPhone.com. E-mail receipts are also available if you select the feature on your profile.

Does paying by phone cost extra? 

Registering for an account is free. Normal parking charges and mobile phone rates apply, plus a service fee of 25 cents will be charged to your credit card per transaction.

Do text message reminders cost extra? 

Yes. A 10 cent fee will be charged to your  credit card for each text message reminder. (Note: Additional charges may apply depending on your mobile phone carrier.)

Who do I contact if I’m having technical problems?

A PayByPhone customer service representative can be reached at 613-691-1700, or by emailing customerservice@paybyphone.com

Pay on Foot

Pay on Foot is the City of Ottawa's newest automated parking management system. Look for Pay on Foot at the City-owned parking facilities at 141 and 70 Clarence Street. For more information, visit the City Parking Lots page.

The Pay on Foot stations are conveniently located and easy to use! They are equipped with touch screens and audio instruction to help guide you through the payment process. Customers can pay using either cash (25¢, $1, $2 coins and bills) and major credit cards.

How to use the Pay on Foot technology
 

1. When entering the parking garage, take a ticket from the entry terminal and keep it with you.

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2. Pay "on foot" when you come back to the garage and before returning to your vehicle.

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3. Take your ticket to one of the pay stations and insert your entry ticket into the indicated slot. The machine will indicate the cost of parking for the time you have used.

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4. Following the on-screen and audio instructions, insert cash or credit card to pay the indicated amount.

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5. Take your exit ticket from the pay station

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6. Drive to the exit and insert your exit ticket into the terminal, and the gate will open.

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You may also pay at the exit terminal as you leave, using either Visa, MasterCard or Amex.