What to do about neighbourhood traffic concerns
To request enforcement of speeding or to report unsafe drivers, please call the Ottawa Police Service at 613-236-1222 extension 7300.
If you have community traffic concerns that you would like the City to investigate place a request by e-mail at firstname.lastname@example.org or by calling 3-1-1. Be specific in highlighting your traffic issues with the operator and they will forward your request to the appropriate City staff for review.
Residents' Initial contact with the City's 3-1-1 system will generate a service request number which you can use to track your concern. If applicable, your traffic issue will be assigned to a Traffic Assessment Specialist for review in the City's Public Works Road Safety and Traffic Investigations Unit. Based on these results, the Traffic Assessment Specialist will either provide you with options as described below or forward your request to the Area Traffic Management Unit within the Planning and Growth Management Department as a viable candidate for further study.
Traffic Management Options
Quick Fix: In some cases, this approach may be attempted for localized issues, especially those that relate to speed or driver behaviour. Quick fixes can include:
- Speed survey - to inform residents of actual speeds and/or to identify a specific issue
- Use of portable speed radar board
- Targeted enforcement by police services
Operational/Safety: A significant safety issue may require an immediate response, such as a missing stop sign or malfunctioning traffic signals. These issues are immediately referred to the appropriate City department.
Referral: For some issues, traffic management measures may not be appropriate or effective and the issue will be referred to the appropriate department. Examples of issues that may suggest a referral include land use issues, commercial operations, road maintenance, transit service and utilities.
Temporary / Low cost solutions: Occasionally issues may be addressed with lower cost solutions such as additional signage, temporary traffic calming measures, or additional pavement markings. Additional information can be found in the Traffic Service Catalogue.
Local road - 40km/h request: The City of Ottawa offers residents the ability to request, by means of a petition, a reduction in the speed limit to 40 km/h on streets designated as local residential in the City of Ottawa Transportation Master Plan. To qualify, there must be a consensus of a minimum of 66 per cent of residents on the entire street (confirmed via a petition process).
Area Traffic Management Project Screening: Any issue that cannot be resolved quickly or addressed by the options listed above will be moved forward for screening to determine if it would qualify for an Area Traffic Management Study.