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How to Receive Your Bill

Customers can receive their water utility bill electronically by signing up for electronic billing or epost.

Customers are encouraged to register for My ServiceOttawa through Ottawa.ca. You can view, print, and pay your water utility bills and your property tax bills 24 hours a day, 7 days a week. You can also manage your pre-authorized debit plans and sign-up for paperless billing to receive an email notification when your bill is ready for reviewing.   

Paperless billing

You can sign up for paperless billing for paperless water utility billing and can even register multiple accounts using a single email address and password. This is a secure website where you can manage, view, print, and pay your bills online.

Advantages

  • Receive an email notifying you that your bill is ready for viewing with the amount, due date and link to My ServiceOttawa
  • 24/7 access to view account balance and payment history
  • Reduce paper - fewer envelopes, stamps and cheques
  • Pay online
  • Switch back to paper anytime

It’s easy and free to register for paperless bills

  1. Sign in to your MyServiceOttawa account.
  2. If you don't have an account, create one.
  3. Once you are signed in, click on Water and Sewer billing under the Services Menu – you’ll need your water account number and balance on last City of Ottawa water utility bill.
  4. Click the “Change Billing Method” button, and then select Paperless. You will no longer receive a paper bill in the mail.

Changing your email for paperless bills

It is your responsibility to update your email address through My ServiceOttawa. Your participation in the program will be cancelled if your email notification is returned as undeliverable.  If you would like to change the email address that is currently on file with My ServiceOttawa, please use the following link to the instructions: Change email address

Electronic billing with epost for water utility bills

You can view and pay your water utility bill online through epost.

Create an account

Visit epost(link is external) to create an account. You will be brought away from the City of Ottawa website and brought to the epost site.

Sign in

Visit epost and click the Log In button in the top right corner. You will be brought away from the City of Ottawa website and brought to the epost site.

Add the City of Ottawa water bill to your epost account

  1. Select “Add a New bill/Statement”
  2. Search for "City of Ottawa"
  3. Add “City of Ottawa – Water and Sewer” 
  4. You will need your 10-digit account number as indicated on your water utility bill.

Once you have added the water bill to your epost account

A request to validate your information is immediately sent from epost to the City of Ottawa. Confirmation from the City is quick, taking about a day to complete. Upon validation, your most current statements of account become viewable, printable and payable online.

For more detailed instructions and information on epost features, take the epost tour(link is external).

Updating your mailing address

If you are not signed-up for paperless billing or epost, you can change your mailing address as follows:

  1. Sign in to your MyServiceOttawa account.
  2. If you don't have an account, create one.
  3. Once you are signed in, click on Water and Sewer billing under the Services Menu – you’ll need your water account number and balance on last City of Ottawa water utility bill.
  4. Click on Update mailing address and complete the required form