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How to Receive Your Bill

iPad Contest Winners

Thank you to those who chose paperless billing to participate in our iPad Contest from May 15 until July 31, 2018 to win one of three iPads (Wi-Fi 32GB).

Congratulations to our three Winners!

Winner #1 – P R Adams

Winner #2 – Marc-Andre Comeau

Winner #3 – Wendy Patenaude

In the event of a labour disruption to Canada Post service

In the event of a labour disruption to Canada Post service, the City has developed contingency plans for residents and businesses that rely on mail service. Payment due dates for City of Ottawa accounts receivable remain unchanged and must be adhered to in the same way as other bills from credit card companies, retailers and financial institutions.

To avoid delays and late payment penalties, residents are encouraged to register for My ServiceOttawa on where you can view, print, and pay your water and sewer bills and your property tax bills 24 hours a day, 7 days a week.  You can also manage your pre-authorized debit plans and sign-up for paperless billing to receive an email notification when your bill is ready for reviewing.   

Other payment options, as well as further information will be posted on the homepage, in the event that the City receives notification of a disruption to Canada Post service.

Residents can receive their water and sewer bill electronically by signing up for electronic billing, or e-post

Paperless billing

Ottawa residents can sign up for paperless billing for water and sewer. You can register multiple accounts using a single email address and password. This is a secure website where you can manage, view, print, and pay your bills online.


  • Receive an email notifying you that your bill is ready for viewing with the amount, due date and link to My ServiceOttawa
  • 24/7 access to view account balance and payment history
  • Reduce paper - fewer envelopes, stamps and cheques
  • Pay online by payment
  • Switch back to paper anytime

It’s easy and free to register for paperless bills

  1. Sign in to your MyServiceOttawa account.
  2. If you don't have an account, create one.
  3. Once you are signed in, click on Water and Sewer billing under the Services Menu – you’ll need your water account number and balance on last City of Ottawa Water and Sewer bill.
  4. Click the “Change Billing Method” button, and then select Paperless. You will no longer receive a paper bill in the mail.

Changing your email for paperless bills.

It is your responsibility to update your email address through My ServiceOttawa. Your participation in the program will be cancelled if your email notification is returned as undeliverable.  If you would like to change the email address that is currently on file with My ServiceOttawa, please use the following link to the instructions: Change email address

Electronic billing with epost for water and sewer bills

You can view and pay your water bill online through epost.

Create an account

Visit epost to create an account. You will be brought away from the City of Ottawa website and brought to the epost site. You will need to provide:

  • Username
  • Password
  • Email
  • Postal code
Sign in

Visit epost and click the Log In button in the top right corner. You will be brought away from the City of Ottawa website and brought to the epost site.

Add the City of Ottawa water bill to your epost account
  1. Select “Add a New bill/Statement”
  2. Search for "City of Ottawa"
  3. Add “City of Ottawa – Water and Sewer” 
  4. You will need your 10-digit account number as indicated on your water bill
Once you have added the water bill to your epost account

A request to validate your information is immediately sent from epost to the City of Ottawa. Confirmation from the City is quick, taking no more than one day to complete. Upon validation, your most current statements of account become viewable, printable and payable online.

For more detailed instructions and information on epost features, take the epost tour.