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How to receive your bill

Signing up for electronic billing.

Customers are encouraged to register for My ServiceOttawa through Ottawa.ca. You can view, print, and pay your water utility bills and your property tax bills 24 hours a day, 7 days a week. You can also manage your pre-authorized debit plans and sign-up for paperless billing to receive an email notification when your bill is ready for reviewing.   

Paperless billing

You can sign up for paperless billing for paperless water utility billing and can even register multiple accounts using a single email address and password. This is a secure website where you can manage, view, print, and pay your bills online.

Advantages

  • Receive an email notifying you that your bill is ready for viewing with the amount, due date and link to My ServiceOttawa
  • 24/7 access to view account balance and payment history
  • Reduce paper - fewer envelopes, stamps and cheques
  • Pay online
  • Switch back to paper anytime

It’s easy and free to register for paperless bills

  1. Sign in to your MyServiceOttawa account.
  2. If you don't have an account, create one.
  3. Once you are signed in, click on Water Utility billing under the Services Menu – you’ll need your water account number and balance on last City of Ottawa water utility bill.
  4. Select yes for  paperless billing. You will no longer receive a paper bill in the mail.

Changing your email for paperless bills

It is your responsibility to update your email address through My ServiceOttawa. Your participation in the program will be cancelled if your email notification is returned as undeliverable.  If you would like to change the email address that is currently on file with My ServiceOttawa, please use the following link to the instructions: Change email address

Updating your mailing address

If you are not signed-up for paperless billing, you can change your mailing address as follows:

  1. Sign in to your MyServiceOttawa account.
  2. If you don't have an account, create one.
  3. Once you are signed in, click on Water Utility billing under the Services Menu – you’ll need your water account number and balance on last City of Ottawa water utility bill.
  4. Click on Update mailing address and complete the required form