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Your Water Bill is Changing

Your Water Utility Bill is Changing

Your City of Ottawa water utility bill is changing in 2019 to become more informative and accessible.

Changes to your bill

New bill format

The City is making improvements to how we bill for water, wastewater and stormwater.  We are redesigning our bill to improve accessibility, making it easier to read and understand, and to provide more relevant information. These changes will make it easier to manage your water consumption.

Language preference

In 2018, residents will have the option to receive their water, wastewater and stormwater bill in their preferred official language. Please go online to My Settings at or call Revenue Services at 613-580-2444 (TTY 613-580-2401) to choose your preferred language.

If you already have a MyService Ottawa account, your bill will be sent in the official language you have selected for your account. If you would like to receive your bill in the other official language, please go online to or call Revenue Services.