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Routine Disclosure and Active Dissemination Plans

City Clerk and Solicitor Department

Legal Services

Routine Disclosure and Active Dissemination Plan
Record How to Access Information

Applicable Fees (2018)

(All listed fees are Council approved)

Claims

Information about filing a claim with the City including how to file a claim information about common claims.

Online: https://ottawa.ca/en/city-hall/your-city-government/claims-city

Phone: 613-580-2655

Email: claims@ottawa.ca

Mail:  City of Ottawa
Legal Services, Claims Unit
110 Laurier Avenue West, Third Floor West
Ottawa, ON  K1P 1J1

Not applicable

Statistical Information

The Comprehensive Legal Services Report is released on a semi-annual basis to the appropriate Standing Committee and Council and provides an overview of claims settlements, the City’s litigation record and external legal costs.

Online: https://app05.ottawa.ca/sirepub/agendaminutes/english.aspx

Not applicable

Protocol Services

Routine Disclosure and Active Dissemination Plan
Record How to Access Information

Applicable Fees (2018)

(All listed fees are Council approved)

Awards and Recognitions

Information and recipient lists for the following awards are posted online:

  • Civic Appreciation Awards (replaced in 2011 by the Mayor’s City Builder Award)
  • Mayor’s City Builder Award
  • Commemorative Street Naming for Veterans
  • Granting Freedom of the City
  • Key to the City
  • Order of Ottawa and Brian Kilrea Award for Excellence in Coaching

Online: https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/office-protocol/awards-and-recognition

Phone: 613-580-2424 ext. 21521

Email:  cathy.bowles@ottawa.ca
Not applicable

Courtesy Calls

Information on how to request a Courtesy Call with the Mayor.

Information regarding past Courtesy Calls can be obtained by contacting the Office of Protocol.

Online: https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/office-protocol/events-and-activities#courtesy-calls

Phone: 613-580-2424 ext. 21520

Email:  arnold.mclean@ottawa.ca
Not applicable

Events – Supported or led by the Office of Protocol

The Office of Protocol manages the coordination and delivery of events and receptions that are hosted by the Mayor, or the Mayor’s designate, on behalf of the City of Ottawa.

An annual disclosure of all events managed by the Office of Protocol, including sponsorships received is available online.

  • Events and Reception Procedures
  • Annual Disclosure Report

Online: https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/office-protocol/events-and-activities#events

https://ottawa.ca/en/city-hall/accountability-and-transparency/accountability-framework/office-protocol-public-disclosure-expenses

Phone: 613-580-2424 ext. 21521

Email:  cathy.bowles@ottawa.ca
Not applicable

Flags

Flag protocols and date/details for national flag raisings.

  • Flag Protocol Procedures

Online: https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/office-protocol/office-protocol-procedures#flag-protocol-procedures

Phone:  613-580-2424 ext. 21520

Email:   arnold.mclean@ottawa.ca

Not applicable

Gifts – Presented on behalf of the City

The Office of Protocol maintains an inventory of gift items that are available for presentation by the Mayor (or designate) and/or City officials on behalf of the City of Ottawa to visiting dignitaries and official visitors to the City.

An annual disclosure of gifts presented on behalf of the City, including purpose, recipient details and cost, is available online.

  • Accessing the Protocol Gift Bank Inventory Procedures
  • Maintaining the Protocol Gift Bank Inventory Procedures

Online: https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/office-protocol/events-and-activities#gift-bank

https://ottawa.ca/en/city-hall/accountability-and-transparency/accountability-framework/office-protocol-public-disclosure-expenses

Phone: 613-580-2424 ext. 24944

Email:  danielc.francoeur@ottawa.ca

Not applicable

Presentations / Recognitions at Council

Presentations or recognitions at Council are conducted on the day of a regularly scheduled Council meeting to honour the achievements of outstanding citizens, organizations, charitable causes and city-wide initiatives that contribute to the health and vitality of the City of Ottawa.

Information regarding presentations or recognitions can be obtained by contacting the Office of Protocol.

  • Presentations / Recognitions at Council Procedures

Online: https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/office-protocol/events-and-activities#presentations-and-recognitions-council

Phone: 613-580-2424 ext. 17819

Email:  heather.theoret@ottawa.ca
Not applicable

Proclamations

Proclamations are issued and signed by the Mayor to recognize a person, event, campaign, or organization for a certain day, week or month.

Information regarding proclamations issued can be obtained by contacting the Office of Protocol.

  • Proclamation Procedures

Online: https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/office-protocol/events-and-activities#proclamations

Phone: 613-580-2424 ext. 14755

Email:   giulia.ricciuto@ottawa.ca
Not applicable

Study Tours / Visiting Delegations

The City of Ottawa hosts Study Tours / Visiting Delegations interested in municipal government, programs and services.

The Office of Protocol is the primary point of contact for such requests.

Information regarding Study Tours issued can be obtained by contacting the Office of Protocol.

  • Study Tours / Visiting Delegation  Procedures

Online: https://ottawa.ca/en/city-hall/your-city-government/policies-and-administrative-structure/office-protocol/events-and-activities#study-tours-and-visiting-delegations

Phone: 613-580-2424 ext. 17819

Email:   heather.theoret@ottawa.ca
Not applicable

French Language Services

Routine Disclosure and Active Dissemination Plan
Record How to Access Information

Applicable Fees (2018)

(All listed fees are Council approved)

Bilingualism Policy​

The Bilingualism Policy contains provisions governing several aspects of municipal activity, notably communications; the proactive delivery of services in both languages to residents and staff; work organization, including the designation of bilingual positions; language training; and cultural program management.

Online: Bilingualism Policy

Phone: 613-580-2424, ext. 21000

Email: dsf-flsd@ottawa.ca

Not applicable

Complaints regarding French language services

French Language Services, which reports to the Office of the City Clerk and Solicitor, is responsible for managing complaints regarding the quality of municipal service delivery in French.

Online: Complaint Form

Phone: 613-580-2424, ext. 21000

Email: dsf-flsd@ottawa.ca

Not applicable

French Language Services Advisory Committee

The French Language Services Advisory Committee is mandated to advise Ottawa City Council on issues that impact the implementation of the Bilingualism Policy and its application to the City's services, programs, policies and initiatives.

Online:

French Language Services Advisory committee

Contact: Éric Pelot, Committee Coordinator

613-580-2424, ext. 22953

Eric.Pelot@ottawa.ca
Not applicable

Second Language Training

The City provides a corporate French and English Language Training Program to eligible employees in order to meet service and designated position requirements.

The purpose of the City’s corporate training program is to assist employees in developing, improving and maintaining their English or French language proficiency skills, in order to offer quality services in both English and French to internal and external clients.

Phone: 613-580-2424, ext. 47411

Email: HRServiceCentre@ottawa.ca
Not applicable

Designation of Bilingual Positions

The designation of bilingual positions is a process by which managers identify the appropriate number and type of bilingual positions required within their work units that would ensure provision of service to the public and staff in English and French.

Phone: 613-580-2424, ext. 47411

Email: HRServiceCentre@ottawa.ca
Not applicable

Statistical Information

French Language Services prepares an annual report for the appropriate Standing Committee and Council that provides information on the demand for translation services, the City’s overall performance with respect to the provision of services in French and complaints regarding the quality and provision of French language services by the City.

Phone: 613-580-2424, ext. 21000

Email: dsf-flsd@ottawa.ca

Online FLS Annual Report 

Not applicable

Translation Services

French Language Services provides professional translation services to the Corporation. Translations are provided by an internal team of translator-revisers and freelancers through a request for standing offer coordinated by Procurement.

Phone: 613-580-2424, ext. 21000

Email: dsf-flsd@ottawa.ca

Online: A list of current Standing Offers in place is posted on ottawa.ca.
Not applicable

Interpretation Services

French Language Services provides interpretation services to the Corporation. Interpretation or simultaneous translations services are provided by freelancers through a request for standing offer administered by Procurement.

Phone: 613-580-2424, ext. 21000

Email: dsf-flsd@ottawa.ca

Online: A list of current Standing Offers in place is posted on ottawa.ca.

Not applicable

Legislative Services

Routine Disclosure and Active Dissemination Plan
Record How to Access Information

Applicable Fees (2018)

(All listed fees are Council approved)

Council and Committee – Agendas & Reports

Meeting notices, agendas, and reports, for City Council, its Committees and specific local boards.

Written and verbal public submissions (including name but excluding contact information) form part of the public record and are available to the public.

Exceptions: Some confidential reports or attachments become publicly available after decisions are made.  Reporting out date of confidential reports/attachments is indicated on the relevant Council/Committee agenda.

Online:

www.ottawa.ca/agendas / www.ottawa.ca/ordresdujour

Contact information for the Council/ Committee Coordinators is on the web page and each agenda.

Written and verbal submissions may be obtained by contacting the Committee Coordinator.

Not applicable

Council and Committee – Minutes and Resolutions

Minutes and resolutions for City Council, its Committees and specific local boards.

Minutes include decisions, motions, votes and attendance.

Exceptions: Minutes of closed sessions remain confidential where permitted or required by the Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

Online:

www.ottawa.ca/agendas / www.ottawa.ca/ordresdujour

Not applicable

Council and Committee – Public Appointments

Information on who has been appointed by the City to various Advisory Committees, Agencies, Boards and Commissions, and information on how to apply.

Online: www.ottawa.ca/committees

Phone: Carole Legault, Recruitment Coordinator at 613-580-2424, ext. 28934

Email: committees@ottawa.ca
Not applicable

Council and Committee – Petitions

Petitions submitted in accordance with the City’s Petition Policy are listed on the appropriate City Council Agenda.

Petitions are considered a public document, and are provided on request.  Signatories using the City’s petition template acknowledge that this petition will become a public document at the City of Ottawa and that all information contained in it will be subject to the scrutiny of the City, and will be publicly available.

Exceptions: Petitions submitted without the above-noted disclaimer/ acknowledgement will be released upon request – including the petition text and number of signatories; however, the names an personal information of signatories will be redacted before release

Phone:  Caitlin Salter MacDonald, Program Manger, Committee and Council Services. 613-580-2424, ext. 28136

Email: petitions@ottawa.ca
Not applicable

Elections – Nominated Candidates

List of nominated candidates and their contact information, if applicable.

  • Nomination papers
  • Completed forms
  • Contact information

Online: https://ottawa.ca/en/city-hall/your-city-government/elections/information-candidates/certified-candidates-2018-municipal-elections

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca
Not applicable

Elections – Candidate Financial Statements

Financial statements, including all expenses and contributions pertaining to the candidate’s campaign, as filed by candidates posted for public viewing.

Online: ottawa.ca

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca
Not applicable

Elections – Contribution Rebate applications

Application for a rebate as set out in By-law No. 2018-33.

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca

Not applicable

Elections – Guides and Forms

For each municipal election, the Ministry of Municipal Affairs and Housing produces guides for Voters, Candidates and Third Party Advertisers. The Ministry prescribes forms for municipal elections.

Online: https://ottawa.ca/en/city-hall/your-city-government/elections/information-candidates/key-dates-and-resources

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca
Not applicable

Elections – Proxy certificates and voters’ list amendment applications

Applications to amend the Voters’ List and applications to appoint a voting proxy.

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca
Not applicable

Elections – Results, official and poll-by-poll

Provides poll-by-poll results as well as the number of registered voters and votes cast by voting place.

Online: ottawa.ca

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca
Not applicable

Elections – Voters’ List

The Voters’ List is compiled from information received from Ontario’s Municipal Property Assessment Corporation and is available for review at the City’s Elections Office and Client Service Centres during normal business hours beginning the first Tuesday after Labour Day until Voting Day in a municipal election year.

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca
Not applicable

Elections – Voting Places

Voting locations for the 2018 City of Ottawa municipal elections.

Online: https://open.ottawa.ca/datasets/elections-2018-%E2%80%93-voting-places

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca
Not applicable

Elections – Voting Subdivisions

Maps of voting subdivision, by ward.

Online: https://open.ottawa.ca/datasets/elections-2018-voting-subdivision-areas

In person: Elections Office, 1221 Cyrville Rd Unit B Ottawa ON K1J 7S8

Phone:  613-580-2660

Email: elections@ottawa.ca
Not applicable

Information Management – Corporate Records Classification Scheme (CRCS)

Information taxonomy applied to official business records. The CRCS is the authoritative source for records series created / managed by city staff, retention and disposition rules, scope notes, archival values, etc. It is routinely updated to accommodate the changing needs of city business offices, changes in Federal and Provincial legislation and regulations affecting records retention and archival values, etc.

Online: https://open.ottawa.ca/datasets/corporate-records-classification-scheme-crcs-2018

Phone: 613-580-2424, extension 21482

Email: colin.kidd@ottawa.ca
Not applicable

Members of Council – Office Contact Information

Contact information, office location and biography for all Members of Council.

Online: https://ottawa.ca/en/city-hall/mayor-and-city-councillors

Phone: 613-580-2493

Not applicable

Members of Council – Office Expenses

Monthly disclosure of office expenses. The reports are broken down into a series of categories for ease of reference. An itemized report is provided for expenses related to hospitality, donations and sponsorships, special events and travel.

Online: https://ottawa.ca/en/city-hall/accountability-and-transparency/accountability-framework/public-disclosure-office-expenses#2014-2018-term-council

Phone: 613-580-2493

Not applicable

Members of Council – Expense Policy

The Council Expense Policy provides guidance to Members of Council on expenditures that support the Member in fulfilling his or her statutory duties as an elected official.

Online: https://ottawa.ca/en/city-hall/accountability-and-transparency/accountability-framework/public-disclosure-office-expenses

Phone: 613-580-2493

Not applicable

Members of Council – Gifts and Tickets

Quarterly reports disclosing gifts, benefits, hospitality and tickets received by Members of Council.

Online: ottawa.ca

Phone: 613-580-2424, extension 28617

Email: integrity@ottawa.ca
Not applicable

Members of Council – Remuneration

Annual statement of remuneration. Information on salaries, benefits, etc. of Mayor and Members of Council

Online: Received annually by the Finance and Economic Development Committee in March.

Phone: Lucille Berlinguette-Saumure, Program Manager Council Support Services 613-580-2424 ext. 21629

Email: lucille.berlinguette-saumure@ottawa.ca 
Not applicable

Accessibility Branch  – Multi-Year plan (COMAP)

City of Ottawa Municipal Accessibility Plan (COMAP) mandated by the AODA.

Online: Annual report to Council on Ottawa.ca

Not applicable

Accessibility Branch – Annual update reports

Updates to Council on progress to the Multi-year plan

Online: Annual report to Council on Ottawa.ca

Not applicable

Accessibility Branch - AODA Compliance Report

 

Online: Annual report to Council on Ottawa.ca

Not applicable

Archives – Civic Records

All civic records, in the Archives’ custody, already deemed open to the public, are available to the public. This includes all former municipalities as well as the City of Ottawa.

Archivists may identify blocks of records ("Block Review") in the course of business that may be suitable for release on-masse.

Archivists will identify through appraisal processes ("Continuous Disposition Authorities"), and make recommendations on, when records shall be made routinely available without case-by-case review. CDAs are available through the City Archivist.

Online: https://ottawa.ca/en/residents/arts-heritage-and-culture/city-ottawa-archives /  https://ottawa.ca/fr/residents/arts-culture-et-patrimoine/archives-de-la-ville-dottawa

In person: 100 Tallwood Drive, Ottawa ON K2G 4R7

Phone:  613-580-2857

Email:  archives@ottawa.ca

Regular mail: 110 Laurier Ave. W. (Mail code 443), Ottawa ON K1P 1J1
Not applicable

Policy and Technical Solutions

Routine Disclosure and Active Dissemination Plan
Record How to Access Information

Applicable Fees (2018)

(All listed fees are Council approved)

Access to Information and Privacy Protection – List of Freedom of Information requests

List of requests received under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) that could be of public interest. This list is made available on a quarterly basis and includes all requests that were closed during the previous fiscal quarter. Any requests that released personal or confidential information have not been included.

Online: List is available on ottawa.ca

Phone: 613-580-2424, extension 21898 (for copies of responsive records)

While there is no fee to file a request for these records, the standard fees for reproduction apply as follows: $0.20 a page for photocopies or $10 to have the records burned to a CD-rom.

Email: mfippa@ottawa.ca

Not applicable

Access to Information and Privacy Protection – Guidelines and Forms

Individuals wishing to access municipal government records should begin by contacting the City of Ottawa at 3-1-1 in order to be linked to the applicable city department that has the information. The appropriate departmental staff will then determine if the request should be submitted formally under the Act or if the information will be provided under business as usual.

Online: ottawa.ca

By mail:

Access to Information and Privacy Office
City of Ottawa
110 Laurier Avenue West
Ottawa, ON
K1P 1J1

Phone: 613-580-2424, ext. 21898

Email: mfippa@ottawa.ca

Not applicable

Accountability Framework – Integrity Commissioner, general information

Information about the role of Ottawa’s Integrity Commissioner, the current Integrity Commissioner and annual reports summarizing the work of the Integrity Commissioner.

Online: ottawa.ca

Annual financial statement: Link to annual reports

Phone: 613-580-2424, extension 28617

Email: integrity@ottawa.ca
Not applicable

Accountability Framework – Integrity Commissioner and Code of Conduct for Members of Council

Information on the Code of Conduct for Members of Council including information on how to request an investigation and its related policies. 

There is no fee required for requesting an investigation.

Online: ottawa.ca

For Integrity Commissioner statistics: Link to annual reports

Request for an investigation form

In person: City Clerk's Office, 110 Laurier Avenue West

Phone: 613-580-2424, extension 28617

Email: integrity@ottawa.ca
Not applicable

Accountability Framework – Integrity Commissioner and Codes of Conduct for Members of Local Boards and Citizen Members of the Built Heritage Sub-Committee

Information on the Codes of Conduct for Members of Local Boards and Citizen Members of the Built Heritage Sub-Committee including information on how to request an investigation.

There is no fee required for requesting an investigation.

Online: ottawa.ca

Request for an investigation form

In person: City Clerk's Office, 110 Laurier Avenue West

Phone: 613-580-2424, extension 28617

Email: integrity@ottawa.ca 
Not applicable

Accountability Framework – Lobbyist Registry

The Lobbyist Registry is a bilingual online tool that documents lobbying activity within the City of Ottawa.

Online: ottawa.ca

For Lobbyist Registry statistics: Link to annual reports

Phone: 613-580-2424, extension 28617

Email: lobbyist@ottawa.ca
Not applicable

Accountability Framework – Meetings Investigator

Information on open meeting requirements including information on how to request an investigation of a close meeting.

There is no fee required for submitting a request for investigation.

Online: ottawa.ca

Request for investigation form

In person : City Clerk’s Office, 110 Laurier Avenue West

Phone: 613-580-2424, extension 28617

Email: integrity@ottawa.ca
Not applicable

Accountability Framework – Declarations of Interest Registry

The Declarations of Interest Registry is a bilingual registry of all declarations of interest filed by Members of Council and members of the City's local boards.

Online: ottawa.ca

Phone: 613-580-2424, extension 28617

Email: integrity@ottawa.ca
Not applicable

Accountability Framework -Municipal Conflict of Interest Act Complaint Process

The process and form on how to apply to the Integrity Commissioner for an inquiry regarding the belief a Member of Council or a member of a local board has violated the conflict of interest rules.

There is no fee required for submitting a request for investigation.

Online: ottawa.ca

Request for investigation form

In person : City Clerk’s Office, 110 Laurier Avenue West

Phone: 613-580-2424, extension 28617

Email: integrity@ottawa.ca
Not applicable

 

Community and Social Services Department

Children's Services

Routine Disclosure and Active Dissemination Plan
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

Ottawa Child Care Registry

The City maintains a Registry for parents seeking licensed child care. Registration and other general information is found online. 

Online:

Apply for child care

City of Ottawa Child Care Registry and Waitlist

Phone: 3-1-1, select language, select “4” for child care

Not applicable

Child Care Fee Subsidy

Eligibility and application information, as well as general information on the child care fee subsidy, is found online.

Online:

Get help with your child care costs

FAQs for parents about Child Care Fee Subsidy

Phone: 3-1-1, select language, select “4” for child care

Not applicable

Child Care Fee Subsidy Application and File Documents

Individuals or their authorized representatives may request copies of records from their own child care fee subsidy file.

Individuals requesting information related to a child under 18 must have legal custody of the child, or a court order specifying rights to access information about the child.

Identity verification will be required.

  1. Individuals are required to go to one of the four Employment and Social Services offices to complete the standardized ‘Consent to Access Client Documents under Routine Disclosure’ form.

    Central
    370 Catherine St.

    East
    2339 Ogilvie Rd.

    South
    2020 Walkley Rd.

    West
    100 Constellation Dr., 2nd Floor

    8 am – 4:30 pm (4 pm June 1st to first business day after the long weekend in September)

  2. Third parties, acting on behalf of an individual, may provide an original consent form signed by the individual by mail to:

Christiane Cardinal
Operational Support Unit
3-370 Catherine St.
Ottawa, ON K1R 5T5

Photocopy fees may be applicable

Parent Guide to Licensed Child Care in Ottawa

Guide on child care services in Ottawa published by the City.

Online: Parent Guide to Licensed Child Care in Ottawa

Not applicable

Child Care Service Providers

Information on funding for child care spaces in the city and expectations of contribution agreements with child care service providers.

Online:

Information for Child Care Service Providers

Child Care Provider User Guide 2016-2020

Not applicable

Other Documents That Can Be Released Upon Request

  • Child Care Service Plan
  • EarlyON Initial Plan and Needs Analysis
  • Reports to the Community and Protective Services Committee
  • Minutes of the Child and Early Years System Planning Advisory Group
Email: childcare@ottawa.ca Not applicable

Procedures

Child Care internal policies and procedures may be provided on request, or may require a formal request under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), depending on the nature and contents.

Email: childcare@ottawa.ca Not applicable

Municipal Child Care Centres

Parents with a child (children) enrolled in a Municipal Child Care Centre may:

  • Request a copy of the Parent Handbook
  • Bring forward a comment/complaint
  • Request copies of records pertaining to their child(ren)

In Person: Connect with the Supervisor of the Municipal Child Care Centre

Not applicable

Employment and Social Services

Routine Disclosure and Active Dissemination Plan
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

Financial Assistance – General Information

Information on various forms of financial assistance administered by the City, including eligibility criteria, application process, and appeal process can be found on the City website, by phone, or can be obtained in person by visiting one of the City’s four Employment and Social Services offices.

Online:

Social Services (overview and links to other programs)

Employment and financial assistance (overview of services):

Ontario Works Social Assistance

Essential Health and Social Supports

Home Support Services

Residential Services Homes (Domiciliary Hostels)

 

Phone:

To apply or if you need to speak with a staff person call 3-1-1 between 8:45 am and 4 pm:

  • Select “1” for English or “2” for service in French or “3” for other languages
  • Select “4” for Community and Social Services
    • Press “1” if you know the person you want to speak to, then enter the extension
    • Press “2” if you are receiving social assistance
    • Press “3” if you need to apply for Ontario Works, Home Support and Essential Health and Social Supports
    • Press “4” if you would like information on Child Care

In Person: Attend any Employment and Social Services office

8 am – 4:30 pm (4 pm June 1st to first business day after the long weekend in September)

Central
370 Catherine St.

East
2339 Ogilvie Rd.

South
2020 Walkley Rd.

West
100 Constellation Dr., 2nd Floor

Email:

ESS/SSE@ottawa.ca – We are always trying to improve how we deliver our services. We welcome your comments on how we are doing.

Not applicable

Assistance for Job Seekers and Employers – General Information

General information on resources available from the City to assist job seekers and employers is found online, or can be obtained in person by visiting one of the City’s four Social Services Hubs in Employment and Social Services offices

Online:

Help finding a job

Social Services Hubs

In Person:

We have four Social Services Hubs, one in each of our Employment and Social Services offices across the city:

Central
370 Catherine St.

East 
2339 Ogilvie Rd.

South 
2020 Walkley Rd.

West 
100 Constellation Dr., 2nd Floor

Free parking and free on-site child care

Open - Monday to Friday from 8 am to 4:30 pm (4 pm from June 1st to first business day after the long weekend in September)

Email: SocialServicesHub@ottawa.ca

Not applicable

Application and File Documents

Individuals or their authorized representatives may request copies of records from their own Ontario Works file, Child Care Fees Subsidy file, or municipal program file, including Essential Health and Social Supports, Home Support Services and Residential Services.

A signed consent form and identity verification will be required.

In Person:

  1. Individuals are required to go to one of the four Employment and Social Services offices to complete the standardized ‘Consent to Access Client Documents under Routine Disclosure’ form. If information is being requested on an open or closed file about a spouse or dependent over 18 those individuals must also sign the consent form.
     

    Central
    370 Catherine St.

    East
    2339 Ogilvie Rd.

    South
    2020 Walkley Rd.

    West
    100 Constellation Dr., 2nd Floor

    Free parking and free on-site child care

    Open - Monday to Friday from 8 am to 4:30 pm (4 pm from June 1st to first business day after the long weekend in September.

  2. Third parties, acting on behalf of an individual, may provide an original consent form signed by the individual by mail to:
Christiane Cardinal
Operational Support Unit
3-370 Catherine St.
Ottawa, ON K1R 5T5
Photocopy fees may be applicable

Housing Services

Routine Disclosure and Active Dissemination Plan 
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

General Information

The City publishes general information on maintaining and finding affordance housing in Ottawa,
including information on the Rent Supplement Program, Social Housing, Residential Services Homes, Long-Term Care Homes,
Addressing Homelessness and the Ontario Renovates Program.

Online:

Housing

Rent Supplement

Social Housing

Subsidized Housing

Residential Service Homes

Addressing Homelessness

Ontario Renovates

Finding an Emergency Shelter

Housing Allowances

Housing First

Other Resources / Housing Support Services

Housing Help
309 Cooper St, Suite 502, 
Ottawa, ON  
K2P 0G5
Phone: 613-563-4532 
Fax: 613-563-8019 
Email: info@housinghelp.on.ca
http://www.housinghelp.on.ca/

Action Housing
261 Montreal Road, Unit 200
Ottawa, ON 
K1L 8C7
Phone: 613-562-8219
https://action-logement.ca/en/action-housing/

The Social Housing Registry of Ottawa
2197 Riverside Dr., 5th Floor
Ottawa, Ontario 
K1H 1A9
613-526-2088
http://www.housingregistry.ca/

Not applicable

10 Year Housing and Homelessness Plan

2014-2017 Progress Report on 10-Year Housing and Homelessness Plan

Online:
10 Year Housing and Homelessness Plan

2014-2017 Progress Report on 10-Year Housing and Homelessness Plan

Email:  housing-logement@ottawa.ca

Not applicable

Application and File Documents

Individuals or their authorized representatives may request copies of records from their own file.

Identity verification will be required.

Contact: ATIP Office

Photocopy fees may apply

Comment and Complaint information - Specific

Individuals may request a copy of their comment/complaint and any related documents, such as correspondence.

Records related to specific comments and complaints will only be released to the individual who made the comment/complaint.

If the complaint involves the information of more than one individual, or if the complaint resulted in a law enforcement investigation,
a formal Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) request may be required.

Email: housing-logement@ottawa.ca

Photocopy fees may apply

Policies and Procedures

Internal policies and procedures may be provided on request, or may require a formal request under MFIPPA,
depending on the nature and contents.

Online:

Housing Services Act, 2011

Social Housing Special Priority

Social Housing Assigned Priorities

Residential Services City Standards

Ottawa Emergency Standards

Housing First  (eligibility criteria)


Other useful Links:

Property Standards By-Law

Residential Tenancies Act

Landlord and Tenant Board


Email: housing-logement@ottawa.ca

Not applicable

Projects of Interest

Housing First 

10 Year Housing and Homelessness Plan

Action Ottawa / RFP- Affordable Housing Request for Proposals

Email: affordablehousingunit@ottawa.ca
Phone: 613-580-2424 ext. 12300


General Inquiries:
Email: housing-logement@ottawa.ca

Not applicable

Long-Term Care Services

Routine Disclosure and Active Dissemination Plan 
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

Long-Term Care Homes – General

General information on admission, waiting lists, services provided, and information about each Long-Term Care Home run by the City is available online.

Online:

Long-Term Care Homes

Carleton Lodge

Centre d’accueil Champlain

Garry J. Armstrong

Peter D. Clark

Not applicable

 

Adult Day Centre Programs – General

General information on participation in the Adult Day Centre Programs run by the City at Carleton Lodge and Centre d’accueil Champlain is available online.

Online: Carleton Lodge Adult Day Program

Phone: 613-580-2953

Online: Centre d'accueil Champlain Adult Day Program

Phone: 613-580-2424, ext. 25334 or 25361

Not applicable

 

Application and File Documents

Individuals or their authorized representatives may request copies of records from their own file.

Records containing personal health information will be provided in accordance with Personal Health Information Protection Act, 2004 (PHIPA) requirements.

Identity verification will be required.

Contact: This information is available from the resident’s Home only to Powers of Attorney. The Program Manager of Resident Care within the respective Home can provide copies of records.

Photocopy fees may be applicable

Compliance Information – Specific

Copies of compliance information may be provided on request through the Ministry of Health and Long-Term Care, or may require a formal request under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), depending on the nature and contents
Online: http://www.health.gov.on.ca/en/ Not applicable

Policies and Procedures

Internal policies and procedures may be provided on request, or may require a formal request under MFIPPA, depending on the nature and contents.

 

E-mail: longtermcare.soinsdelongueduree@ottawa.ca

Not applicable

On-going Projects

  • Long-Term Care Consolidated Work Plan

Online: Long-Term Care Consolidated Work Plan

E-mail: longtermcare.soinsdelongueduree@ottawa.ca
Not applicable

Partner and Stakeholder Initiatives Services

Routine Disclosure and Active Dissemination Plan
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

Reports on the Progress of Council Strategic Priorities

This includes the Older Adult Plan, Youth Action Plan, Immigration Strategy, and the Truth and Reconciliation Action Plan.

Contact:

Jesseca Truong
Partner and Stakeholder Initiatives Services
Community and Social Services Department

Phone: 613-580-2424, ext. 24443

Email: Jesseca.Truong@ottawa.ca

Not applicable

Agencies Receiving Community Funding

Information on the programs and organizations that receive funding through the various community funding streams.

Contact:

Monique Guilbault
Partner and Stakeholder Initiatives Services
Community and Social Services Department

Phone: 613-580-2424, ext. 24377

Email: Monique.Guilbault@ottawa.ca

Online: 100% Municipally Funded Grants and Contributions Financial Information and Notice

Not applicable

Last updated: July 25, 2018

Corporate Services Department

Corporate Finance Service

Routine Disclosure and Active Dissemination Plan 
Record How to Access the Information

Applicable fees (2018)

(All listed Fees are council approved)

Budget (Operating and Capital)

The City publishes the annual budget, and budget reports by Committee and boards, as well as many related informational tools online each year.6

Budget documents are available online from 2016 – 2018.

Online: Budget

Contact: Program Manager, Planning & Budgeting

Draft budgets are originally posted on day of tabling (November); they are updated shortly after adoption (December) and then a third and final version is posted after year-end (March). These dates change in an election year.

Understanding your City budget on ottawa.ca:

What you get for $1,000 property tax table – this table is updated annually (April/May).

How the City of Ottawa Compares table – updated annually (March).
Not applicable

Budget (Prior to 2016)

Copies of budget documents prior to 2016 may be requested from the department.

Contact: Program Manager, Planning & Budgeting

Phone: 613-580-2424, ext. 21562

Email: Cyril.Rogers@ottawa.ca

Budget books available offline are for years 2001-2015.

Photocopy fees may apply

Financial Reports and Statements

Quarterly Reports

Year-End Disposition

Online: Financial reports and statements

Contact: Program Manager, Planning & Budgeting

Quarterly reports and year-end disposition reports are available on ottawa.ca.

Quarterly reports are updated for Q1 (May) and Q2 (September) each year; 2012-2017 are currently available online. Q1 2018 will be updated shortly.

Year-end Disposition report is updated annually in March/April; currently 2012-2016 are posted online. 2017 will be posted shortly.

Photocopy fees may apply

Financial Reports and Statements

Financial Statements

Online: Financial reports and statements

Contact: Program Manager, Accounting

Financial Statements available online for years 2009-2016.
Not applicable

Payroll, Pensions and Benefits

Current and former employees may request records related to payroll, pension and benefits.

Contact: Payroll, Pensions and Benefits

Phone:  613-580-2424, ext. 28484

Online:  payroll@ottawa.ca
Not applicable

Corporate Real Estate

Routine Disclosure and Active Dissemination Plan 
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council Approved)

Historic Land Use Inventory

City staff will perform a search on the current and historical land use of a site, including:

Records searches may reveal potential contamination in soil, groundwater or surface water.

Online Application:

Historical Land Use Inventory Application

Further information on Ottawa.ca

$102

Landfills in Ottawa

  • Old Landfill sites in the City of Ottawa previously owned or operated by a municipality or currently owned by the City of Ottawa.
  • Landfill information to be shared soon on Open Data

Contact:  Kim Millar

Phone:  613-580-2424  x23416

Email: Kimberley.Millar@Ottawa.ca or ERU@ottawa.ca

Not applicable

Environmental Site Assessments / Environmental Remediation Reports / Records

Environmental investigations completed on City Property.  If investigations include private property or contain confidential information, requests for reports are through the Access to Information and Privacy Office.

Contact:  Kim Millar

Phone:  613-580-2424  x23416

Email: Kimberley.Millar@Ottawa.ca or ERU@Ottawa.ca

Contact: Access to Information and Privacy Office

Phone: 613-580-2424 ext. 21898

Online: Ottawa.ca/Access to Information

$5.00 to submit a request

Online: Ottawa.ca/Access to Information for all subsequent fees

City Properties for Sale

Inquiries about City owned properties for sale including road allowances and easement.

Online: City properties for sale and lease

Contact:  Dhaneshwar Neermul

Phone:  613-580-2424  x 27787

Email:  Dhaneshwar.Neermul@Ottawa.ca

Not applicable

City properties for Lease and Inventory of corporate real property holdings

  • Leasing opportunities with the City are advertised on Ottawa.ca
  • Inquiries about City owned properties

Contact:  Kim Millar

Phone:  613-580-2424  x 23416

Email:  Kimberley.Millar@Ottawa.ca or Leasing-location@ottawa.ca

 

Not applicable
Policies and Procedures

The following policies, procedures and bylaws are available online:

  • Real Property Acquisition Policy
  • Disposal of Real Property Policy
  • Disposal of Real Property Procedures

Internal policies and procedures may be provided on request, or may require a formal request under MFIPPA depending on the nature and contents.

Online:

Real Property Acquisition Policy

Disposal of Real Property Policy

Disposal of Real Property Procedures

Not applicable

Revenue Services

Routine Disclosure and Active Dissemination Plan 
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

Property Tax General Information

The City publishes general information on property taxes and property assessment online.

Individuals may register online to receive and pay property tax bills electronically.

Online:

Property Taxes

Tax Bill and Payment Options

Contact: Revenue Services

Phone: 613-580-2444 (TTY 613-580-2401)

Email: Revenue@ottawa.ca

Not applicable

Tax Certificate

Indicates whether there are outstanding tax arrears on a property at time of real estate sale or re-financing.

Contact: Customer Accounts, Revenue Services

Phone: 613-580-2444 (TTY 613-580-2401)

Email: TaxCertificate@ottawa.ca 
$70 per municipal address

Water Certificate

Indicates whether there are outstanding water or sewer charges for a property at the time of real estate sale or re-financing.

Contact: Customer Accounts, Revenue Services

Phone: 613-580-2444 (TTY 613-580-2401)

E-mail: WaterCertificate@ottawa.ca
$70 per municipal address

Tax Bill Reprint/Statement of Account History

Request and payments are made at Client Service Centres. Documents are created and delivered by Revenue Services.

Contact: Customer Accounts, Revenue Services

In person: Client Service Centre (CSC)

Phone: 613-580-2444 (TTY 613-580-2401)

E-mail: Revenue@ottawa.ca
$38 per municipal address

Water Bill Reprint/Statement of Account History

Request and payments are made at Client Service Centres. Documents are created and delivered by Revenue Services.

Contact: Customer Accounts, Revenue Services

In person: Client Service Centre (CSC)

Phone: 613-580-2444 (TTY 613-580-2401)

E-mail: Revenue@ottawa.ca

$38 per municipal address

Arrears list research for mortgage companies

Contact: Customer Accounts, Revenue Services

Phone: 613-580-2444 (TTY 613-580-2401)

E-mail: Revenue.Payment@ottawa.ca
$38
Water Consumption Report

Contact: Water Billing, Revenue Services

Phone: 613-580-2444 (TTY 613-580-2401)

E-mail: Revenue@ottawa.ca

$38 per municipal address

Water and Sewer Bills

Information regarding water and sewer billing and services:

  • Copies of bills (current and past)
  • Billing information
  • Water and sewer charges information
  • Water account status
  • Water account inquiries

Online: My ServiceOttawa (bill)

See ottawa.ca for further information

Phone: 613-580-2444 (TTY 613-580-2401)

Email: Revenue@ottawa.ca

In person: 100 Constellation Dr., 4th Floor East

Weekdays:

  • 8 am - 4 pm (June to August)
  • 8 am - 4:30 pm (September to May)
Not applicable

Assessment Roll

The assessment roll can be viewed in person at City Hall, 110 Laurier Ave. West, Client Service Centre.

The local roll books are at the respective Client Service Centres.

Assessment information is not provided by email or phone.

Not applicable

Collections-Related Records

Invoice Reprint/Reprint of Collection Notice(s)

Individuals with a matter in collections may request copies of documents relating to the matter, or speak to a City representative for more information.

Identity verification will be required.

Available records will vary depending on the nature of the matter.

Online: Make a payment to the City

Contact: Overpayment Recovery

Phone: 613-580-2896

Email: overpaymentrecovery@ottawa.ca

Online: Parking tickets, or Provincial Offence Act (POA) tickets, including red light camera offences

Contact: Tax and Water Collections

Phone: 613-580-2740

Email:

Tax: taxcollections@ottawa.ca

Water: waterbilling@ottawa.ca

 

Contact: Provincial Offences Collection

Phone: 613-580-2638 or 1-800-477-4195

Email: provincialoffences@ottawa.ca

 

Online: Accounts Receivable

Contact: Accounts Receivable

Phone: 613-580-2424, ext. 13668

Email: AccountsReceivable@ottawa.ca

Not applicable

Supply Services

Routine Disclosure and Active Dissemination Plan 
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

General Information About Doing Business with the City

Online: Procurement

Phone: 613-580-2424, ext. 25186

Email: bidresults@ottawa.ca

Not applicable

Bid Solicitations – Ongoing

[Including Request for Tender (RFT), Request for Proposal (RFP), Standing Offers]

If applicable, the following documents can be accessed:

  • Original solicitation
  • Amendments
  • Terms

Note: Purchases of less than $15,000 and corresponding Request for Quotation (RFQ) are made by each department. Records relating to purchases and RFQs will be held by each department.

Bid solicitations are posted publically on MERX and OCA.

  • MERX(Goods and Services valued at ≥$100,000)
  • Ottawa Construction Association(Construction contracts valued at ≥$100,000)
  • Ottawa.ca(Bidding opportunities valued at ≤$100,000)

Contact: The Procurement Officer or Buyer listed in the solicitation

MERX: $49.95 for one-time access, $22/month for a monthly subscription and $233/year for an annual subscription

 

OCA: Documents can be viewed for free, membership fees apply for those who wish to bid. Membership costs $995/year plus a $150 initiation fee. Architects and engineers pay a discounted rate that includes access to documents.

Bid Solicitations – Closed

Past bid solicitations and related documents that are no longer available online may be requested from the department.

Phone: 613-580-2424, ext. 25186

Email: bidresults@ottawa.ca
Photocopying fees may apply.

Standing Offers – Current

Online: A list of current Standing Offers in place is posted. Records relating to the listed Standing Offers may be requested from the Senior Policy & Purchasing Officers listed on this page.

The City posts Standing Offer opportunities on MERX and OCA where applicable.
Photocopying fees may apply.

Bid Results – Unofficial

Includes:

  • List of bidders
  • Total bid

The unofficial results of any formal tender are read to the public each day at 3 pm, and posted online.

Online: Unofficial Bidding Results

In person:    
Room 463W, Supply Services
100 Constellation Dr.
4th Floor, West Tower

Phone: 613-580-2424, ext. 25186

Email: bidresults@ottawa.ca
Not applicable

Bid Results – Official

Official bid results are published semi-annually in the Delegation of Authority Report. Alternatively, inquiries can be made of the Procurement Officer or Buyer responsible for that solicitation (whose name and contact information is available in the solicitation documents, which are publicly available).

Contact: Procurement Officer or Buyer responsible for that solicitation

Not applicable

Vendor Performance Management (VPM) Evaluation System

Contracts subject to VPM evaluation:

  • Architectural/engineering contracts valued at $15,000 or more (design, contract administration etc.)
  • Construction contracts valued at $100,000 or more

Vendors may view their own evaluations and current Vendor Performance Management score on MERX

 

Online: General information on Vendor Performance Management

Phone: 613-580-2424, ext. 25186

Email: bidresults@ottawa.ca
Not applicable

General Terms and Conditions

Terms and Conditions applying to all bidders entering into a contract with the City.

Online: General Terms and Conditions

(Current and previous versions available)
Not applicable

Purchasing Report

Semi-annual report to Council.

Includes a list of all contracts awarded under delegated authority over $25,000.

Online: Contracts awarded

Phone: 613-580-2424, ext. 25186
Not applicable

Policies and Procedures

  • Purchasing By-law
  • Ethical Purchasing Policy
  • Supplier Code of Conduct
  • City Contractors and the Accessibility for Ontarians with Disabilities Act (AODA)
  • Ottawa Option Policy

Internal policies and procedures may be provided through routine disclosure, or may require a formal request under MFIPPA depending on the nature and contents.

Online:

Purchasing By-law

Ethical Purchasing Policy

Supplier Code of Conduct

Ethical Purchasing – General Information

General information on City contractors and the Accessibility for Ontarians with Disabilities Act (AODA)

Ottawa Option Policy

Phone: 613-580-2424, ext. 25186
Not applicable

Last updated: August 7, 2018

Emergency and Protective Services Department

Record How to Access the Information Applicable Fees (2018)
Fire Prevention File Search

Dorrie Stass or Leanne Mills

Fire Prevention Program Assistants

Phone: 613-580-2860 ext.15371

E-mail: FirePrevention@ottawa.ca

Residential: $106.00 (+ HST)

Non-Residential: $214.00 (+ HST)

Replacement Documentation: $86.00 (+ HST)

Fire Summary Reports

Dorrie Stass or Leanne Mills

Fire Prevention Program Assistants

Phone: 613-580-2860 ext.15371

E-mail: FirePrevention@ottawa.ca 

$86.00 (+ HST)

Last updated July 15, 2019

Planning, Infrastructure and Economic Development Department

 Right of Way, Heritage and Urban Design

Right of Way, Heritage and Urban Design

Record How to Access the Information Applicable Fees (2018)
(All listed Fees are Council approved)

Engineering Plans (Hardcopy/Image/CAD)

Members of the public can request copies of official engineering plans or drawings. 
These may be detailed drawings.

See also: Engineering Drawings and Reports

Information Centre, Right of Way, Heritage and Urban Design

613-580-2424 ext. 44455

informationcentre@ottawa.ca

$74.00 + HST administration fee (per street segment)

$15.10 + HST for electronic image file (.tif, .pdf)

Ottawa UCC Central Registry Plan

Members of the public will receive or view a copy of plans that provide details
on utility lines and services.

See also: Utility Mapping

Information Centre, Right of Way, Heritage and Urban Design

613-580-2424 ext. 44455

informationcentre@ottawa.ca

$74.00 + HST administration fee

$129.20 + HST MicroStation .dgn

$29.90 + HST electronic image file (.pdf)

Water/Wastewater Distribution/Collection Plans

See also: Water and Wastewater Networks

Information Centre, Right of Way, Heritage and Urban Design

613-580-2424 ext. 44455

informationcentre@ottawa.ca

$74.00 + HST administration fee

$33.10 per sheet (.pdf)

$109.90 per hour for production of customized map or data

Engineering/Geotechnical Reports and Studies

Members of the public can have access to reports and studies provided by
third party engineers. The report or studies include technical information in a
bound report. These reports may also include engineering plans. 

See also: Engineering Drawings and Reports

Information Centre, Right of Way, Heritage and Urban Design

613-580-2424 ext. 44455

informationcentre@ottawa.ca

$74.00 + HST administrative fee

$0.20 per page paper copies

Survey Control Book

See also: Surveys and Mapping Services

Bill Harper
Program Manager, Surveys & Mapping/City Surveyor

613-580-2424 ext. 21083

Bill.Harper@ottawa.ca

$212.30

Heritage Reference List

The Heritage Reference List (HRL) is a document listing over 10,000 properties of heritage
interest in Ottawa. The HRL is used as a monitoring tool by Heritage staff in the review of
building permits and development applications. There are no restrictions on properties listed on the HRL.

Sally Coutts

613-580-2424 extension 13474

heritage@ottawa.ca

 

Heritage Register

The Heritage Register is a listing of properties of cultural heritage value or interest.
Property owners wanting to demolish a building listed on the Register to provide the
City 60 days notice of the demolition. There are no restrictions on alterations to properties
listed on the Register. The City of Ottawa has approximately 120 properties listed on the
Heritage Register.

Online: ottawa.ca

Sally Coutts

613-580-2424 extension 13474

heritage@ottawa.ca
 

Maps

Online maps of Ottawa:

  • geoOttawa (different layers of information such as parks, schools, city facilities,
    property parcels, zoning, and air photos dating back to 1958)
  • In my neighbourhood (bilingual, interactive map of Ottawa that offers a quick way
    for residents to locate schools, libraries, parks, recreation facilities, community
    services, events, land development applications and more in a geographic neighbourhood)
  • Public and portable washrooms (Map of public and portable washrooms in
    City of Ottawa facilities and parks with information including: location,
    hours of operation and level of accessibility)
  • Heritage Conservations Districts
  • Water Quality in Ottawa’s Rivers, Lakes and Streams

Online: ottawa.ca

 
Right-of-way – Permit information and forms

Online: ottawa.ca

In person: Right of Way Permit Office - 100 Constellation Drive, 6 Floor East

Client Service Centres:

  • Ottawa City Hall – 110 Laurier Avenue West
  • Orléans – 255 Centrum Boulevard
  • Nepean – 101 Centrepointe Drive
  • Walter Baker – 100 Malvern Drive
  • Kanata – 580 Terry Fox Drive
  • Metcalfe – 8243 Victoria Street
  • West Carleton – 5670 Carp Road
  • North Gower – 2155 Roger Stevens Drive

Phone: 613-580-2424, extension 16000 (Right-of-way Permit Office)

Email: ROW_Permit_Office@Ottawa.ca

 

Surveys and Mapping

Data sets for various

  • Ditches
  • Urban Transit area
  • Airport runways
  • Wards
  • Large Buildings
  • Drainage
  • Rideau Trail
  • Fences
  • Former Townships
  • Trails
  • Rapids
  • Swamps
  • Lagoons
  • Hydrolines
  • Urban buildings
  • Roads
  • Rivers
  • Rural Transit Area
  • Neighborhood names
  • Township Lot Centroids
  • O-train stations
  • Roads – proposed
  • O-train tracks
  • Address Points – Main and subordinate
  • Water
  • Trans Canada Trail
  • Schools CAD Topographic Mapping data Aerial orthographic photographs 2005
  • Railways
  • Truck Routes
  • Accessways
  • Vacant Urban Residential Land Survey
  • Inventory of Vacant Industrial and Business Park Lands
  • Industrial and Business Park boundaries

Online: ottawa.ca/open

 

Urban Design Review Panel

Information on Panel, submission requirements, meeting formal, agenda,
Panel recommendations and reports to Committee and Council.

 

Online: ottawa.ca

Phone: 613-580-2424, extension 16391 (Matthew Ippersiel)

Email: designreview@ottawa.ca
 

Building Code Services 

Building Code Services
Record How to Access the Information Applicable Fees (2018)

Building Permit Records

Members of the public may view or receive copies of documents contained in Building permit files. 

Ability to view and obtain records may depend on the nature of the property, and the requester’s relationship to the property.

For more information: Access to Building Permit Records

Beryl Brownlee
Program Manager, Compliance and Enforcement

613-580-2424 ext. 31326

buildingrecords@ottawa.ca

Online form

$67.00 - Application Fee
Copies:

  • $0.30 Paper (per page)
  • $10.00 per DVD
  • $15.00 per USB
  • $10.00 per Drawing

HST is applicable to these fees.

Planning Services 

Planning Services
Records How to Access the Information Applicable Fees (2018)

Sign Permit Records

Members of the public may view or receive copies of documents contained in sign permit files.

Sharon Thompson
Program Manager, Enterprise Services

613-580-2424 ext. 29798

& Deborah Courneya, Compliance Reports Officer II

613-580-2424, ext. 41318

buildingrecords@ottawa.ca

Online form

$66.00 - Application Fee
Copies:

  • $0.30 Paper (per page)
  • $10.00 per DVD
  • $15.00 per USB
  • $10.00 per Drawing

HST is applicable to these fees.

Building Permit Records

Members of the public may view or receive copies of documents contained in Building permit files.

Ability to view and obtain records may depend on the nature of the property,
and the requester’s relationship to the property.

For more information:

Access to Building Permit Records

Sharon Thompson Program Manager, Enterprise Services

613-580-2424 ext. 29798

& Deborah Courneya, Compliance Reports Officer II

613-580-2424, ext. 41318

buildingrecords@ottawa.ca

Online form

$66.00 - Application Fee 

Copies:

  • $0.30 Paper (per page)
  • $10.00 per DVD
  • $15.00 per USB
  • $10.00 per Drawing

HST is applicable to these fees.

Planning Applications – General information and forms Information on the development application
review process including forms and fee schedules

Online: https://app01.ottawa.ca/postingplans/home.jsf?lang=en

Phone: 311

 
Planning Applications – Correspondence, Community Consultation results, etc.

Online: Development Application Search Tool

Email/Phone: File Lead assigned to file, either by email or telephone (name and contact information found within the Development Application tool)
 

Planning Applications – Formal Comments from other City Departments

Formal comments from Legal Services, or portions of formal comments which include comments from
Legal Services, or other solicitors retained by the City, are confidential and cannot be viewed, copied or released.

Online: Development Application Search Tool

Email/Phone: File Lead assigned to file, either by email or telephone (name and contact information found within the Development Application tool)
 

Planning Applications – Submitted applications

Information and materials required for planning applications are explicitly available to the public
under Section 1.0.1 of the Planning Act.

Correspondence and documentation submitted by the applicant that is used in assessing the
application and forming a planning opinion can be viewed, copied and released.

The Development Application Search Tool provides access to applications including plans,
studies and reports. It is important to note that all materials posted are removed from the website 5 years after a decision has been granted.

Online: Development Application Search Tool

Further questions or concerns can be directed to the File Lead, either by email or telephone (name and contact information found within the Development Application tool)

 

Economic Development Services

 

Economic Development Services
Record How to Access the Information

Applicable Fees (2018)

(All listed Fees are council approved)

Community Design Plans (“CDP”) and Secondary Plans

Information on community design plans and access to Council-approved
CDP documents

Online: ottawa.ca

Phone: 580-2424, extension 27617 (Alan Miguelez)

Email: Alain.Miguelez@ottawa.ca

 

 Infrastructure Services

infrastructure services
Record How to Access the Information

Applicable Fees (2018)

(All listed Fees are council approved)

Construction and Infrastructure projects

List of construction and infrastructure projects as well as ward and citywide maps detail projected construction scheduled from 2017 to 2020 under the Planned Construction Program.[MJ1] 

 [MJ1]Infrastructure Services are working to finalize an external facing Interactive Map showing the current and upcoming construction projects, real time.  The aim is for release in Q1 2019.

Online: ottawa.ca

 

Infrastructure Master Plan

Online: https://ottawa.ca/en/city-hall/planning-and-development/official-plan-and-master-plans/infrastructure-master-plan

 
Engineering Design Guidelines (available on CD)

Guidelines and Standards Unit, Quality Management, Infrastructure Services

StandardsSection@ottawa.ca

$80.00 + HST
Construction Contract Manual (available on CD)

Guidelines and Standards Unit, Quality Management, Infrastructure Services

StandardsSection@ottawa.ca

$80.00 + HST

Last updated October 30, 2018

Recreation, Cultural and Facility Services

Community, Recreation and Cultural Programs

Routine Disclosure and Active Dissemination Plan
Record Description

How to Access the Information

 

City Wide Allocations

Rental Information (including rates) for:

  • Sport fields/ball diamonds
  • Arenas/slabs
  • Parks/gazebos/picnic shelters

Online: Rental Information

Phone: 613-580-2595

Email: sports@ottawa.ca

Arena and Sport Field Allocation Policy

Members of the public can access the Arena and Sports Field Allocation Policy
by contacting the number provided.

Phone: 613-580-2595

Email: sports@ottawa.ca

Recreation Guide and other program information

Bi-annual publications available online and in person at select locations. 
Fall/Winter and Spring/Summer editions list the wide variety of recreational
programming for all ages and interests.

Online: Recreation Programs

Phone: 311

Aquatics, Specialized and City Wide Programs

Routine Disclosure and Active Dissemination Plan
Record Description

How to Access the Information

Splash Pads

Hours of operation and location information for the City’s splash pads

Online: Splash Pads

Phone: 613-580-2590

Email: seasonalrecreation@ottawa.ca

Wading Pools

Hours of operation, special event and location information for the City’s wading pools

Online: Wading Pools

Phone: 613-580-2590

Email: seasonalrecreation@ottawa.ca

Beaches

Hours of operation and location information for the City’s beaches

Online: Beaches

Phone: 613-580-2590

Email: seasonalrecreation@ottawa.ca

Skating School

Program information,  location, and fees

Online: Skating

Phone: 613-580-2590

Email: seasonalrecreation@ottawa.ca

Public Skating

Program information, location, and fees

Online: Skating

Phone: 613-580-2590

Email: seasonalrecreation@ottawa.ca

Outdoor Rinks

Program information, location and fees

Online: Outdoor Rinks

Phone: 613-580-2590

Email:  seasonalrecreation@ottawa.ca

Parks and Facilities Planning

Routine Disclosure and Active Dissemination Plan
Record Description

How to Access the Information

Parks under Consultation & Construction

Listing of major parks under review for public consultation and/or
major parks under construction.

Online: Public Engagement - Parks

Phone: Planner Contact details in link

Email:  Planner Contact details in link

Business and Technical Support Services

Routine Disclosure and Active Dissemination Plan
Record Description

How to access the information

 

Program Registration Dates

Fall/Winter, March Break, After School and Spring/Summer
Registration dates for recreational programs

In person: Any recreation facility

Phone: 311

RCFS Open Data Inventories

List of data inventories released by Recreation, Cultural & Facility
Services for free use by the public

Online: Recreation Inventories

Funding, Partnerships & Agreements Unit

Listing of successful recipients for the Civic Events Funding Program. Includes recipients
of Commemorative Reimbursement Funding as per the established 2006 council report.

Online: Recreation & Parks Funding

Phone: 613-580-2424 ext./poste 14133

Email: rec-info@ottawa.ca

Public Art Program

City of Ottawa’s Art Collection

Online: Public Art Program

Email: publicartprogram@ottawa.ca

Cultural Funding

Through its Cultural Funding and Awards Programs, the City of Ottawa annually supports
the creation, production and presentation of arts, festival, fair and heritage activities undertaken
by individuals and not-for-profit professional organizations, as well as, community and amateur groups.
The wide range of programs funded by the City creates opportunities for awareness and appreciation
of the arts and culture in our community for everyone.

Online: Cultural Funding Summary Reports

Phone: 613-580-2424 ext. 29404

Email: infoculture@ottawa.ca

 

Service Innovation and Performance Department

Human Resources

Routine Disclosure and Active Dissemination Plan 
Record Description

How to Access the Information

Collective Agreements (Labour Relations)

Members of the public can access collective agreements by bargaining unit by contacting the HR Service Centre.

 

 

Phone: 613-580-2424, ext. 47411 (Monday to Friday, 7:30 am to 4:30 pm)

Email: HRServiceCentre@ottawa.ca

Job Descriptions

Internal document that describes the key duties, education, experience, certificates/licenses, knowledge, competencies/skills and abilities of a job.

Phone: 613-580-2424, ext. 47411 (Monday to Friday, 7:30 am to 4:30 pm)

Email: HRServiceCentre@ottawa.ca
Job Opportunities (External Postings)

Information on current and ongoing job opportunities.

Online: ottawa.ca

Phone: 613-580-2424, ext. 47411 (Monday to Friday, 7:30 am to 4:30 pm)

Email: HRServiceCentre@ottawa.ca

Recruitment and Staffing Policy Members of the public can access the Recruitment and Staffing Policy by contacting the HR Service Centre.

Phone: 613-580-2424, ext. 47411 (Monday to Friday, 7:30 am to 4:30 pm)

Email: HRServiceCentre@ottawa.ca

Workforce Statistics

Members of the public may contact the HR Service Centre regarding workforce statistics.

Phone: 613-580-2424, ext. 47411 (Monday to Friday, 7:30 am to 4:30 pm)

Email: HRServiceCentre@ottawa.ca

Public Information and Media Relations

Routine Disclosure and Active Dissemination Plan 
Record Description How to Access the Information
City News

City News is an archive of news releases, feature stories, media advisories and public service announcements related to newsworthy events involving the City, City initiatives and programs, and notifications that affect residents.

Online: ottawa.ca

E-subscription for media

E-subscription for the public

Phone: 613-520-2424, ext. 12713

Public Inquiries: 3-1-1

Media Inquiries: 613-580-2450

Email:

Public Inquiries: 311@ottawa.ca

Media Inquiries: medias@ottawa.ca

Media Relations Protocols Media Relations and Social Media Protocols detail availability and response times.

Online: ottawa.ca

Phone: 613-580-2450 (Monday to Friday, 9 am to 5 pm)

Email: medias@ottawa.ca

Public Information and Media Relations Social Media Videos

Videos created for social media and City programs and initiatives

Online: YouTube.com

Phone: 613-580-2424, ext. 12713
Social Media Posts​ Posts written for the City’s social media accounts

Online:

Twitter: twitter.com/ottawacity

Facebook: facebook.com/cityofottawa

Instagram: instagram.com/cityofottawa

Phone: 613-580-2424, ext. 12713

Service Ottawa

Routine Disclosure and Active Dissemination Plan 
Records Description How to Access the Information
Ottawa.ca Web Visitation

Web visitation statistics for ottawa.ca including number of visits, views, time on pages, exit rates, entrances and bounce rates.

Online: https://open.ottawa.ca/search?q=local%20gov%20government

Service Request Information

Summary of requests for service that require action by City staff. Data is presented by ward and shows the service request description. Service requests may be received from residents through the following channels:

  • 3-1-1 Contact Centre
  • Client Service Centres
  • Web-based Self-Service Portal
Online: https://open.ottawa.ca/search?q=local%20gov%20government
Statistical Reports

Statistical information regarding Client Service Centre services including:

  • Marriage licences
  • Death registrations
  • Commissioner of Oaths

In Person: Client Service Counters

Phone: 3-1-1

Service Transformation

Routine Disclosure and Active Dissemination Plan 
Record Description How to Access the Information
Open Data

The City of Ottawa provides free access to many of its data sets through a dedicated data portal. The data is licensed under the Open Government Licence,
making it easy to use and reuse. The City continues to add data to the catalogue and makes available a Contact Form for additional data sets.

Online: https://open.ottawa.ca/

Email: Open Data Contact Form
City Strategic Plan

The 2015-2018 City Strategic Plan is the key corporate planning document defining what Council plans to accomplish over its four-year term.
The City Strategic Plan does not provide a complete list of all the services and programs the City provides. However, it does capture the significant initiatives that address
the priorities for the Term of Council.

Online: 2015-2018 City Strategic Plan
Open311

Open311 is a set of technologies and standards for providing open, two-way communication around city service- and issue-tracking. More specifically, Open311 enables a web-based application
programming interface (API) to connect with existing 3-1-1 systems. This permits applications to be built that interface directly with the city.

Select service requests of the following types are currently available:

  • Solid waste
  • Roads maintenance
  • Graffiti

Online: https://open.ottawa.ca/

Email: Open Data Contact Form

Last Updated: July 27, 2018

Transportation Services Department

Traffic Services

Routine Disclosure and Active Dissemination Plan 

Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

Traffic signals – General Information

Information on design, installation and operation of traffic signals in the City.
Online: Traffic Signals Not applicable

Traffic Signal Timing Data

Traffic Signal Timing data is extracted from the Traffic Signal Timing database. The data may be converted to either an .xls or .pdf format upon request.

Call 3-1-1 or 613-580-2400 to create a Service Request

$50.00 (+HST)

(Fee per signalized intersection)

Signal Drawing File Copies

Call 3-1-1 or 613-580-2400 to be directed to Traffic Services

$25.00 (+HST)

(Fee per intersection)

Traffic Signal Display Chart

Traffic Signal data is extracted from historical data logs stored in the traffic data servers, and can be converted to various formats upon request.

Maintenance records of the requested location are also extracted from the archives and included in the submission.

Call 3-1-1 or 613-580-2400 to create a Service Request

$200 (+HST)

Detail Collision Summary Report

Detail Collision Summary Reports are provided in response to requests for collision data at intersections or midblock locations. The reports are pulled from the Traffic Engineering Software (TES).

Call 3-1-1 or 613-580-2400 to create a Service Request

1 to 5 locations: $108.00 (+HST)

> 5 locations: $108.00 + Staff time (+HST)

Custom Collision data 

Call 3-1-1 or 613-580-2400 to create a Service Request

$108.00 + Staff time* (+HST)

*The amount of staff time it takes to compile information is dependent on the complexity of information requested.

High-level Collision data Online: Opendata Ottawa Not applicable

Detailed Traffic Volume Counts

Detailed Traffic Volume Count Reports are provided in response to requests for traffic volume data.

Call 3-1-1 or 613-580-2400 to create a Service Request

$108 + HST per location

High-level Traffic Volume Counts

Online: Opendata Ottawa Not applicable

Traffic Camera Footage (Live)

Live footage from traffic cameras throughout the City is streamed online.

Online: Interactive Traffic Map

Online: Opendata Ottawa

Not applicable
List of Accessible Pedestrian Signal locations

Online: Accessible Pedestrian Signal (APS) Locations

Not applicable
List of Audible Pedestrian Signal locations in Ottawa Online: Pedestrian Signal Locations with Audible Component Not applicable

General information about Pedestrian crossover in Ottawa

Online: Pedestrian Crossovers

Not applicable

List and map of Pedestrian crossovers

Online: List of Pedestrian Crossing Locations Not applicable

Traffic Service Catalogue

A comprehensive guide published by the City outlining all services provided in relation to traffic safety inquires.

Online: Traffic Services Catalogue

Not applicable

Transportation Planning

Routine Disclosure and Active Dissemination Plan
Record How to Acess the Information 

Applicable Fees (2018)

(All listed fees are Council approved)

Transportation Master Plan

Approved by City Council in November 2013, this plan identifies the transportation facilities, services and policies the City will implement by 2031.

Online: Transportation Master Plan

Not applicable

Ottawa Cycling Plan

The 2013 Ottawa Cycling Plan (OCP2013) is a long-term strategy to strengthen and support cycling in the city.

The project and network maps that support the OCP2013 can be found in the on-line GeoOttawa mapping tool, under the Cycling/Cycling Plan Tab. A complete description on how to use GeoOttawa can be found in Annex C of the cycling plan.

Online: 

GeoOttawa mapping tool

Ottawa Cycling Plan

Open data contains several items related to Cycling:

  • Cycling network
  • Sidewalks and Pathway Winter Maintained
  • Bicycle Parking – Ring & Posts
  • Bicycle trip counters
  • Bike repair stations
Not applicable

New Cycling facilities projects

Consultation material related to some active cycling projects is posted online in the public engagement section (not all projects require on-line information).

Transportation_planning@ottawa.ca

Not applicable

Ottawa Pedestrian Plan

The Ottawa Pedestrian Plan provides detailed direction on how, within an affordability framework, the City can become more pedestrian-friendly through proposed enhancements to the pedestrian network, planning and design, safety and promotion, and maintenance and rehabilitation.

The existing pedestrian network and the future Affordable Pedestrian Network projects approved in the Ottawa Pedestrian Plan (OPP) 2013 can be viewed in map format on-line at GeoOttawa.

Online:

GeoOttawa mapping tool

Ottawa Pedestrian Plan

Open data contains items related to Pedestrians:

  • Pedestrian Network
  • Sidewalks and Pathway Winter Maintained
Not applicable

New Pedestrian Facilities projects

Consultation material related to some active pedestrian projects is posted online in the public engagement section(not all projects require on-line information)

Transportation_planning@ottawa.ca

Not applicable

Environmental Assessment Studies

Documents related to Environmental Assessment Studies for Transportation Facilities identified in the City’s Transportation Master Plan

Consultation material related to on-going environmental assessment studies is posted online in the public engagement section.

Documents related to completed studies which have not proceeded to construction yet are posted online in “Completed Projects”.

Online:  Completed Projects

Public Engagement Project Search

A copy of all final reports are kept at the Ottawa Public Library (main branch)

Transportation_planning@ottawa.ca

Not applicable

Transportation Demand Modelling

The 2011 Origin-Destination Survey provides a detailed picture of the trip patterns and travel choices of the City’s residents.  This data can be obtained on the TRANS website – a joint transportation panning committee serving the entire national capital region.

Online:  Origin Destination survey data

Transportation_planning@ottawa.ca

Not applicable

Transportation Engineering Services

Transportation Impact Assessment (TIS) studies that support private developments.

Capital projects include consultation material related to active Network Modification projects, new Intersection Control measures projects and development sidewalks projects and are posted online in the public engagement section(not all projects require on-line information).

Online:  Development Applications Search tool

Transportation_planning@ottawa.ca

Roadway Modification Approvals for development related projects is on City of Ottawa Public meetings and Notices.

Engineering review fee for private development proposals includes four per cent of the estimated cost of works plus $1,000 per day after fourth submission.

Area Traffic Management Studies

Final reports from area traffic management studies conducted by the City are posted online. A contact person is listed for each study.

Information on initiating area traffic management studies and the study process, is also found on the website.

Online:

Area Traffic Management Studies

The Area Traffic Management Process
Not applicable

General Information

General information about the status of a study request, the progress of an on-going study and more information about various types of traffic calming measures can be obtained by contacting Transportation Planning staff.

Transportation_planning@ottawa.ca

Not applicable

Transit Operations

Routine Disclosure and Active Dissemination Plan
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

OC Transpo

OC Transpo’s website provides information on:

  • General information on public transit
  • Bus routes, timing and stops
  • Live transit updates
  • Accessibility
  • Travel planners
  • Special event transit information
  • Park and Rides
  • General statistics
  • Historical reports
  • Customer Service and much more

Online: OC Transpo

Phone: 613-741-4390

(TTY) 613-741-5280

Not applicable

Para Transpo

Information about Para Transpo:

  • Information on eligibility
  • Application
  • Group transportation
  • Reservation and Cancellation
  • Fare overview
  • Holiday service
  • And much more

Online: Para Transpo

Phone: 613-244-1289

(TTY) 613-244-4833

Not applicable

Fleet

General information, and statistics related to public transit vehicles may be found online.

Online: Bus Fleet

Phone: 613-741-4390

(TTY) 613-741-5820

Not applicable

Maintenance records for transit vehicles

General information on maintenance schedules and standards may be provided upon request.

Documents outlining safety and maintenance standards may be provided upon request.

Phone: 613-741-4390

(TTY) 613-741-5820

*Will be re-directed to Fleet and Facilities Maintenance

Not applicable

Rail Operations (Trillium Line)

Information on service delivery, number of trips provided and passenger volumes.

Contact: OC Transpo

Phone: 613-741-4390

(TTY) 613-741-5820

*Will be re-directed to Rail Operations.

Not applicable

Transit Customer Systems and Planning

Routine Disclosure and Active Dissemination Plan

Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

OC Transpo website provides information on public transit in Ottawa, including:

  • Planning your trip
  • Purchasing fare
  • Accessibility
  • Live updates
  • Customer Relations
  • Alerts

Online: OC Transpo

Phone: 613-741-4390

(TTY) 613-741-5820

Not applicable

Para Transpo

Information about Para Transpo:

  • Eligibility
  • Application
  • Group transportation
  • Reservation and Cancellation
  • Fare overview
  • Holiday service
  • And much more

Online: Para Transpo

Phone: 613-244-1289

(TTY) 613-244-4833

Not applicable

Open Data – Developer resources

  • Information for third-party app developers
  • OC Transpo live next bus arrival data feed API
  • GTFS download
  • RSS Feed
Online: Developer Resources Not applicable

Reports and stats

  • Facts and figures related to OC Transpo and Para Transpo
  • Annual Performance reports (2010-2014)
  • Quarterly on-time performance reports
Online: Reports and Stats Not applicable

Safety, Compliance, Training and Development

Routine Disclosure and Active Dissemination Plan
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

Bus Operator Recruitment Information

  • Job Profile
  • Statement of Qualifications
  • Selection process

Contact: Transit Information

Phone: 613-741-4390

Online: Bus Operator recruitment
Not applicable

Safety Charter for Transit Services

Contact: Transit Information

Phone: 613-741-4390

Online: 10-point Safety Plan
Not applicable

Safety-related Transit Policies

  • Yield to Buses Legislation
  • Share the Road with Cyclists
  • Pets on Buses

Contact: Transit Information

Phone: 613-741-4390

Online: Safety Related Issues
Not applicable

SmartDriver Program

Contact: Transit Information

Phone: 613-741-4390

Online: SmartDriver Program
Not applicable

Safe Travels

  • Vehicle Safety Feature
  • Riding with Kids
  • Safety & Security at stations
  • Park & Ride Safety
  • Riding at Night

Contact: Transit Information

Phone: 613-741-4390

Online: Safe Travels
Not applicable
Travelling with Pets

Contact: Transit Information

Phone: 613-741-4390

Online: Traveling with Pets
Not applicable

Records or statistics related to any of the following:

  • Safety-related incidents on OC Transpo property and/or staff
  • Compliance-related records for OC Transpo
  • Safety and compliance-related policies and procedures

Contact: Transit Information

Phone: 613-741-4390
Not applicable

O-Train Construction

Routine Disclosure and Active Dissemination Plan
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

General Information, News and Events

Information regarding overall confederation line, each stations and related construction projects.

Online: Confederation Line

Not applicable

Construction Updates

Weekly construction updates are published online.

Online: Construction Updates

Not applicable
Rideau Sinkhole Root Cause Analysis Report Online: Rideau Sinkhole Root Cause Analysis Report Not applicable

Other Records

Quarterly Memo to Council

Contact: Christine Fitts

Phone: 580-2424 ext. 25401

Online: christine.fitts@ottawa.ca
Not applicable

Agreements

Summaries of significant agreements related to planning and construction of O-train are published online.

Online:

Disclosure of executed contracts and reports

OLRT – Project Agreement

Contribution Agreement – Federal government

Contribution Agreement – Provincial government

Highway Works Agreement – Ministry of Transportation

Standstill Arrangement

Standstill Arrangement Extension
Not applicable

O-Train Planning

Routine Disclosure and Active Dissemination Plan
Record How to Access the Information

Applicable Fees (2018)

(All listed fees are Council approved)

General Information, News and Events

Information regarding next stage of Ottawa’s LRT system, all Council approval reports, fact sheets, public presentations, stations and related construction projects.

Online: Stage 2

stage2@ottawa.ca
Not applicable

Agreements and Procurement Documents

Significant redacted agreements related to the planning and construction of the Stage 2 Light Rail Transit projects are published online.

Confederation Line Extension Project Agreement (redacted)

Confederation Line Extension Project Request for Proposal (redacted)

Trillium Line Extension Project Agreement (redacted)

Trillium Line Extension Project Request for Proposal (redacted)

Fairness Commissioner’s Final Report – Stage 2 Trillium Line Procurement

Fairness Commissioner’s Final Report – Stage 2 Confederation Line Procurement

Fairness Commissioner’s Attestation Report – Stage 2 Trillium Line – Vehicles

Not applicable

Last updated October 3, 2019