Water Billing - Changes to your account number
With the redesigned bill, you will also get a new 15-digit customer account number. Learn more about your account number.
Water Billing - How to read your bill
Your new water utility bill has been designed to be user-friendly, easier to read, and easier to understand. Discover how to read your re-designed bill.
Water Billing - New online features
New on-line features to manage your account and set alerts are now available. Learn more about new online features.
Water Billing - New water rate structure
In October 2016, the City of Ottawa approved a new rate structure for water, wastewater, stormwater and fire supply, making it easier for you to make more efficient and environmentally-friendly choices. These changes will come into effect in 2019. See how they may affect your bill. Learn More About the New Water Rate Structure
Understanding the rates and fees charged by the City of Ottawa will prevent any surprises on your water utility bill
Water Billing - Manage your water consumption
New features to manage your consumption are now available online. See how to view your consumption and set alerts.
Water Billing - Choose your language
You can now select and change the preferred official language on your water utility bill. Learn more on how to select your language preference.