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Your water utility bill is changing

See how your water utility bill has changed.

Water Billing - Changes to your account number

With the redesigned bill, you will also get a new 15-digit customer account number. Learn more about your account number.

Water Billing - How to read your bill

Your new water utility bill has been designed to be user-friendly, easier to read, and easier to understand. Discover how to read your re-designed bill.

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Water Billing - New online features

New on-line features to manage your account and set alerts are now available. Learn more about new online features.

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Water Billing - New water rate structure

In October 2016, the City of Ottawa approved a new rate structure for water, wastewater, stormwater and fire supply, making it easier for you to make more efficient and environmentally-friendly choices. These changes will come into effect in 2019. See how they may affect your bill. Learn More About the New Water Rate Structure

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Understanding the rates and fees charged by the City of Ottawa will prevent any surprises on your water utility bill

Water Billing - Manage your water consumption

New features to manage your consumption are now available online. See how to view your consumption and set alerts.

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Water Billing - Choose your language

You can now select and change the preferred official language on your water utility bill. Learn more on how to select your language preference.

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