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About the Ottawa Paramedic Service

Who we are

The Ottawa Paramedic Service delivers medical treatment for life-threatening medical emergencies including heart attacks, strokes, respiratory and traumatic injuries and covers an area of 2,796 sq. km.

Ottawa's highly trained paramedics form an integral part of the City's emergency preparedness team and are the sole medically certified providers of out-of-hospital medical treatment. 

The Ottawa Paramedic Service is committed to providing residents of Ottawa with the knowledge and skills to prevent injuries and handle emergency situations. The service is involved in four major initiatives:

First Aid, CPR and AED

Provides supportive care in an emergency, teaches cardiopulmonary resuscitation, how to manage choking emergencies, and how to safely deliver a life-saving shock to a patient with an automatic external defibrillation instructs

Recruitment

The Ottawa Paramedic Service offers exciting career opportunities.

Your health information

Personal health information is collected to help provide you with care and service by Paramedics and other health care providers (e.g. at receiving facility) or to process payments for health related services.

This includes:

  • Your name, address, date of birth, and Ontario health card number
  • Facts about your health, health care history and the health care you have been provided.

Your information is used for administration, quality assurance programs, and regulatory compliance requirements and is compiled into an aggregate form and may be used for research, strategic planning and management decision-making purposes.

Your information is used with your consent to respond appropriately to your health care needs. If you are unable or incapable of providing information, it may be collected from others in order to assess your needs.

Under the Personal Healthy Privacy Information Act (PHIPA), you have the right to withdraw or limit this consent which protects your information from further use or disclosure, but may affect the provision of health care.

Access and disclosure of your personal health information

You have the right to access your personal health information and receive a copy of your personal health record (i.e. ambulance call report), subject to limited exceptions as set out in PHIPA.

Requests can be made by completing an Authorization to Disclose Personal Information form and mailing or faxing it to the number below.

Further Inquires and Contact Information

If you would like to know more about how your personal health information is collected, used, maintained and disclosed, or if you have a concern/complaint about access to your personal health information please contact:

Professional Standards
Ottawa Paramedic Service
2465 Don Reid Drive
Ottawa, ON K1H 1E2
phone: 613-580-2424 ext 29132

fax: 613-580-2433

AmbulanceCallInfo@ottawa.ca

Please allow 10 business days to process your request.

Documentation must be picked up, in person, with official photo identification

Monday to Friday between 8:30 am and 4:30 pm – by appointment only.

You also have the right to request correction of a record if it is incomplete or inaccurate.

Your personal health information is kept private, unless the Ottawa Paramedic Service is required to disclose any details for law enforcement purposes, or specifically authorized under PHIPA to share it with others. Personal health information is not released without your written consent.

Contact us

To provide feedback on our service, use our Client Feedback Form. Please submit the form electronically by clicking on the “Submit” button at the end of the form.

You may also send us your comments by mail to:

Ottawa Paramedic Service
Professional Standards
2465 Don Reid Drive
Ottawa, Ontario K1H 1E2

Customer Service Line at 613-580-4771.

Please note phone lines are monitored during standard office hours Monday to Friday. For after-hours information and non-emergency support or assistance please dial 3-1-1 and a City of Ottawa client service agent will assist you. Call 9-1-1 for emergencies only.

To inquire about public relations, community events, media inquiries or general information: paramedicpublicrelations@ottawa.ca

If you are requesting a copy of documentation relating to a call: ambulancecallinfo@ottawa.ca

Medical coverage for special events

If organizing a special event and require paid-duty paramedics for medical coverage, please send an email detailing the date, time, locations and duration of the special event as well as the estimated number of attendees to specialeventsparamed@ottawa.ca.

Prevention and Awareness

Paramedics make presentations at schools or community groups in order to inform and educate students and residents about injury and illness prevention. If you would like paramedics to attend your school or community group meeting, please send an email to paramedicpublicrelations@ottawa.ca with date, time, location and duration of event.