Property damage or maintenance

Report an abandoned shopping cart on O.C. Transpo property

Report an abandoned shopping cart on City of Ottawa building property

Report an abandoned shopping cart on the road

Report an abandoned shopping cart in a City Park

For more information

Please refer to the Shopping cart By-Law (No. 2013-252) for more information.

Report an abandoned shopping cart on private property

For more information

Please refer to the Shopping cart By-Law (No. 2013-252) for more information.

You may create a service request to report graffiti on private property. Private property includes residential housing, businesses, commercial and industrial buildings. For other property, please report graffiti on public property. If you are reporting multiple graffiti offences, please complete a separate service request report for each.

Report vandalism graffiti on private property

Report offensive graffiti on private property

Hate graffiti

Hate graffiti is motivated by hate, bias or prejudice, based on race, nationality, ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientations, or any similar factor.

Offensive graffiti

Offensive graffiti is generalized as being obscene or offensive in nature such as but not limited to, swear words or sexual drawings, and is not hate based.

Vandalism graffiti

Vandalism based graffiti includes writing, painting or etching a symbol or "tag" that may or may not contain letters and is not considered offensive or hate based graffiti, and is made without permission or consent from the property owner.

Report problem graffiti

Don’t ignore problem graffiti – report it! You can create a service request to report graffiti on public and private property.

• Public property and assets include City of Ottawa property, utility boxes, schools, National Capital Commission and other government property, newspaper vending boxes and railways.
• Private property includes residential housing, businesses, commercial and industrial buildings.

Hate graffiti

For all locations, please call Hate Graffiti, Ottawa Police: 613 236-1222 immediately.

Offensive or vandalism graffiti

Offensive or vandalism graffiti can be reported by calling 3-1-1 or online:

• Report problem graffiti on public property online - vandalism
• Report problem graffiti on public property online - offensive

Graffiti on OC Transpo property

OC Transpo property includes buses, trains, bus stops, bus shelters, benches, garages, or OC Transpo administrative buildings.

• Report problem graffiti on OC Transpo Property

You may create a service request to report a possible by-law violation related to any of the following:

• Accumulation of junk or debris around a property
• Uncontrolled growth of grass
• Derelict vehicle
• Building exterior

While performing City maintenance operations, City equipment may sometimes damage lawns and/or roadside mailboxes.

If your lawn was damaged during winter road maintenance operations, you may report the situation to the City at anytime. The City will investigate these reports in early Spring, once the snow and ice has melted. Areas determined by the City to have been damaged by city vehicles will subsequently be scheduled for repair using topsoil and seed.

If your mailbox was damaged during City maintenance operations, the City will investigate and respond.

You will be required to provide:

• The street name and number or street name and intersection

Report property damage by city vehicle

Report illegal dumping that involves someone dumping household waste, such as common bagged garbage, clothing, furniture, dishes, or electronics. Select a location to report illegal dumping:

• On the road, sidewalk or boulevard
• In a park
• On private property