Masks are required to be worn in enclosed public spaces including at City of Ottawa facilities as mandated by province-wide masking regulations.
The following services will be provided in person by appointment only. To learn more and book an appointment online, please select a service:
- Accessible format or communication support requests
- Building Code Services (select services)
- Burn permits
- Business licensing services
- Claims submissions to the City (City Hall only)
- Commemorative trees
- Commissioner of Oaths
- Committee of Adjustment
- Feedback and disability-related service inquiries
- Filing a reopening for an offence
- Fire inspections
- Ontario Land Tribunal (OLT) packages (direct appointment link at City Hall only)
- Marriage licences
- Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) information requests
- Parking Ticket Review / First Attendance Facility
- Pet registrations
- Planning applications
- Buying and loading a Presto Card
- Property Tax Payment
- Roll books (City Hall only)
- Snow plow license
- Water and Sewer Payment
- Yellow Bag Program
The following Client Service Centres are open to provide in-person services by appointment only.
- Laurier Client Service Centre, 110 Laurier Ave West
- Nepean Client Service Centre, 101 Centrepointe Dr
- Kanata Client Service Centre, 580 Terry Fox Drive (open Tuesday and Thursdays only)
- Orleans Client Service Centre, 255 Centrum Boulevard (open Tuesday and Thursdays only)
The following Ottawa Client Service Centres remain closed to the public.
- Metcalfe Client Service Centre, 8243 Victoria Street
- West Carleton Client Service Centre, 5670 Carp Road
- North Gower Client Service Centre, 2155 Roger Stevens Drive