Welcome to the City of Ottawa's store. With just a few clicks, you can browse through our products available for purchase.
Once an order is placed, a Client Service Representative will contact you to confirm the availability of the product(s), applicable taxes and total cost, and will notify you when the order is ready. You will also be sent an appointment link.
- Regrettably, on-line orders will not be shipped.
- Pick-up at your preferred Client Service Centre by appointment only.
- Payment is made in-person, at the time of pick-up of your order. These items are subject to HST.
- All personal information you provide us is processed on a secure server
All sales are final. The City of Ottawa's store does not provide refunds or returns for products ordered. Returns are only accepted in those cases where a product is defective, or if the product received does not correspond to the product ordered. Should you have any inquires in regards to your purchase, please contact us.
If you have any questions or comments about this service, please contact the City of Ottawa by:
Telephone: 3-1-1 (Toll-free 1-866-261-9799/TTY 613-580-2401)
Mail: 110 Laurier Avenue West, Ottawa, ON K1P 1J1