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Client Services

City of Ottawa Client Service Centres

The following services will be provided in person by appointment only. To learn more and book an appointment online, please select a service:

As part of the City of Ottawa's reopening plan, the following Client Service Centres are now taking appointments to provide in-person services.

Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law.

The following Ottawa Client Service Centres and Provincial Offence locations remain closed to the public.  

  • Kanata Client Service Centre, 580 Terry Fox Drive
  • Orleans Client Service Centre, 255 Centrum Boulevard
  • Metcalfe Client Service Centre, 8243 Victoria Street
  • West Carleton Client Service Centre, 5670 Carp Road
  • North Gower Client Service Centre, 2155 Roger Stevens Drive

Property taxes & Water bill

You can pay your property taxes & water bill online with My ServiceOttawa by payment card or through your financial institution.

You can pay in person by dropping off a cheque at one of the secure payment drop-boxes located outside the main entrances of the following locations:

  • Kanata Client Service Centre at 580 Terry Fox Drive
  • Orleans Client Service Centre at 255 Centrum Boulevard

Ensure that the amount on the cheque reflects the exact amount owing, and indicates the 19-digit tax roll number or account number as shown on your bill. Note that payments are processed weekly on business days.

Parking Ticket Review / First Attendance Facility

You can submit your request for Parking Ticket Review / First Attendance by visiting the Parking and Provincial Offences Act tickets page.

For any additional provincial offences and parking ticket inquires, please contact 3-1-1, following the prompts.

3-1-1 online

You can access services through 3-1-1 online including:

If you are unable to access City services online, please call 3-1-1 so we can assist you.

Interpretation services

When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in more than 170 languages when you call one of the following numbers:

  • 3-1-1 
  • Ottawa Public Health Information Line: 613-580-6744 
  • OC Transpo Information Line: 613-741-4390
  • Tax and Water Customer Service Line: 613-580-2444
  • Social Services Intake Line: 3-1-1, select language, then 4 
  • Mayor’s Office: 613-580-2496 
  • City Councillor offices

When calling a City phone line, you may ask to be placed in a three-way call with an interpreter and a City staff member. The interpreter will allow you to discuss services in the language of your choice.


Welcome to the City of Ottawa's store. With just a few clicks, you can browse through our products available for purchase. Some products viewed through the store may not be currently in stock as our inventory is continually changing. To confirm availability, you can place an order request through the City of Ottawa's store. A Client Service Representative will contact you to let you know the availability of the item(s) you requested, and advise you of when your order will be ready to be picked-up at the Client Service Centre of your choice.

This service is currently not available in person due to COVID-19 closures.

  • Regrettably, on-line orders will not be shipped.
  • Payment is made in-person, at the time of pick-up of your order.
  • All personal information you provide us is processed on a secure server



Refund/Return Policy

All sales are final. The City of Ottawa's  store does not provide refunds or returns for products ordered. Returns are only accepted in those cases where a product is defective, or if the product received does not correspond to the product ordered. Should you have any inquires in regards to your purchase, please contact us.


Contact Us

If you have any questions or comments about this service, please contact the City of Ottawa by:

Telephone: 3-1-1 (Toll-free 1-866-261-9799/TTY 613-580-2401)

Mail: 110 Laurier Avenue West, Ottawa, ON K1P 1J1