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Client Services

City of Ottawa Client Service Centres

Masks are required to be worn in enclosed public spaces including at City of Ottawa facilities as mandated by province-wide masking regulations.

The following services will be provided in person by appointment only. To learn more and book an appointment online, please select a service:

The following Client Service Centres are open to provide in-person services by appointment only.

  • Laurier Client Service Centre, 110 Laurier Ave West
  • Nepean Client Service Centre, 101 Centrepointe Dr
  • Kanata Client Service Centre, 580 Terry Fox Drive (open Tuesday and Thursdays only)
  • Orleans Client Service Centre, 255 Centrum Boulevard (open Tuesday and Thursdays only)

The following Ottawa Client Service Centres remain closed to the public.  

  • Metcalfe Client Service Centre, 8243 Victoria Street
  • West Carleton Client Service Centre, 5670 Carp Road
  • North Gower Client Service Centre, 2155 Roger Stevens Drive

Online Services Assistance

The city recognises that it maybe challenging for some to access our services online. You can now make an appointment to receive the assistance you need in person.

Learn More

3-1-1 Online

No time to call? You can access 311 services through 3-1-1 online

Interpretation services

When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in more than 170 languages when you call one of the following numbers:

  • 3-1-1 
  • Ottawa Public Health Information Line: 613-580-6744 
  • OC Transpo Information Line: 613-741-4390
  • Tax and Water Customer Service Line: 613-580-2444
  • Social Services Intake Line: 3-1-1, select language, then 4 
  • Mayor’s Office: 613-580-2496 
  • City Councillor offices

When calling a City phone line, you may ask to be placed in a three-way call with an interpreter and a City staff member. The interpreter will allow you to discuss services in the language of your choice.

Merchandise and miscellaneous purchases

Welcome to the City of Ottawa's store. With just a few clicks, you can browse through our products available for purchase.

Once an order is placed, a Client Service Representative will contact you to confirm the availability of the product(s), applicable taxes and total cost, and will notify you when the order is ready. You will also be sent an appointment link.

  • Regrettably, on-line orders will not be shipped.
  • Pick-up at your preferred Client Service Centre by appointment only.
  • Payment is made in-person, at the time of pick-up of your order. These items are subject to HST. 
  • All personal information you provide us is processed on a secure server



Refund/Return Policy

All sales are final. The City of Ottawa's store does not provide refunds or returns for products ordered. Returns are only accepted in those cases where a product is defective, or if the product received does not correspond to the product ordered. Should you have any inquires in regards to your purchase, please contact us.


Contact Us

If you have any questions or comments about this service, please contact the City of Ottawa by:

Telephone: 3-1-1 (Toll-free 1-866-261-9799/TTY 613-580-2401)

Mail: 110 Laurier Avenue West, Ottawa, ON K1P 1J1