Client Services

• ServiceOttawa Client Service Centres can be contacted by calling 3-1-1.
• ServiceOttawa Client Service Centres are closed on statutory holidays.
• Mailing address for Metcalfe, West Carleton and North Gower ServiceOttawa Client Service Centres:
  • 110 Laurier Avenue West
    Ottawa, ON   K1P 1J1

​

NOTE:  Hours at the following locations will be reduced or Client Service Centres will be closed on the following dates due to the holidays.

• Locations	Dates
  Metcalfe Client Service Centre 8243 Victoria Street, Ottawa, ON	Tuesday, December 18th, 2018 -- 8:30 a.m. to 12 p.m. Tuesday, December 25th, 2018 -- Closed Tuesday, January 1st, 2019 -- Closed
  West Carleton Client Service Centre 5670 Carp Road, Ottawa, ON	Wednesday, December 19th, 2018 -- 8:30 a.m. to 12 p.m. Wednesday, December 26th, 2018 -- Closed Wednesday, January 2nd, 2019 -- Closed
  North Gower Client Service Centre 2155 Roger Stevens Drive, Ottawa, ON	Thursday, December 20th, 2018 -- 8:30 a.m. to 12 p.m. Thursday, December 26th, 2018 -- Closed Thursday, January 3rd, 2019 -- Closed

   

Laurier Client Service Centre

110 Laurier Avenue West
Ottawa, Ontario   K1P 1J1
Monday to Friday: 8:30 am to 5 pm
Free Public Wi-Fi

This location does not process the following services after 4:30 pm

• Marriage licences
• Planning applications
• Business licences
• Program registration

Orleans Client Service Centre

255 Centrum Boulevard
Ottawa, Ontario   K1E 3V8
Monday to Friday: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

• Marriage licences
• Planning applications
• Business licences

Nepean Client Service Centre

101 Centrepointe Drive
Ottawa, Ontario   K2G 5K7
Monday to Friday: 8:30 am to 4:30 pm
Free Public Wi-Fi

This location does not process the following services after 4 pm

• Marriage licences
• Planning applications
• Business licences

Kanata Client Service Centre

580 Terry Fox Drive
Ottawa, Ontario   K2L 4C2
Monday to Friday: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

• Marriage licences
• Planning applications
• Business licences

Metcalfe Client Service Centre

8243 Victoria Street
Ottawa, Ontario   K0A 2P0
Tuesdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

• Marriage licences
• Planning applications
• Business licences

West Carleton Client Service Centre

5670 Carp Road
Ottawa, Ontario   K0A 2H0
Wednesdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

• Marriage licences
• Planning applications
• Business licences

North Gower Client Service Centre

2155 Roger Stevens Drive
Ottawa, Ontario   KOA 2T0
Thursdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

• Marriage licences
• Planning applications
• Business licences

Walter Baker Sports Centre 

100 Malvern Drive
Ottawa, Ontario   K2J 2G5
613-580-2788

Monday to Friday: 8 am to 8 pm
Free Public Wi-Fi

Payments made after 5 pm will be processed on the following business day.

A limited number of services are offered at this location. They include:

• Pet registration
• Parking ticket payment only

When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in more than 170 languages when you call one of the following numbers:

• 3-1-1 
• Ottawa Public Health Information Line: 613-580-6744 
• OC Transpo Information Line: 613-741-4390
• Tax and Water Customer Service Line: 613-580-2444
• Social Services Intake Line: 3-1-1, select language, then 4 
• Mayor’s Office: 613-580-2496 
• City Councillor offices

When calling a City phone line, you may ask to be placed in a three-way call with an interpreter and a City staff member. The interpreter will allow you to discuss services in the language of your choice.

Welcome to the City of Ottawa's store. With just a few clicks, you can browse through our products available for purchase. Some products viewed through the store may not be currently in stock as our inventory is continually changing. To confirm availability, you can place an order request through the City of Ottawa's store. A Client Service Representative will contact you to let you know the availability of the item(s) you requested, and advise you of when your order will be ready to be picked-up at the Client Service Centre of your choice.

• Regrettably, on-line orders will not be shipped.
• Payment is made in-person, at the time of pick-up of your order.
• All personal information you provide us is processed on a secure server

SHOP NOW!

Refund/Return Policy

All sales are final. The City of Ottawa's  store does not provide refunds or returns for products ordered. Returns are only accepted in those cases where a product is defective, or if the product received does not correspond to the product ordered. Should you have any inquires in regards to your purchase, please contact us.

Contact Us

If you have any questions or comments about this service, please contact the City of Ottawa by:

Telephone: 3-1-1 (Toll-free 1-866-261-9799/TTY 613-580-2401)

E-mail: shop@ottawa.ca

Mail: City of Ottawa, c/o Orléans Client Service Centre - Mail Code 05-05, 110 Laurier Avenue West, Ottawa, ON K1P 1J1