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Client Services

Closure of City of Ottawa Client Service Centres

All City of Ottawa Client Service Centres and Provincial Offence locations are closed to the public.

  • Laurier Client Service Centre, 110 Laurier Ave West
  • Nepean Client Service Centre, 101 Centrepointe Drive
  • Kanata Client Service Centre, 580 Terry Fox Drive
  • Orleans Client Service Centre, 255 Centrum Boulevard
  • Metcalfe Client Service Centre, 8243 Victoria Street
  • West Carleton Client Service Centre, 5670 Carp Road
  • North Gower Client Service Centre, 2155 Roger Stevens Drive
  • Provincial Offences Act Office, 100 Constellation Drive

All Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, May 29, 2020 will be adjourned and rescheduled to a later date.

Property taxes

You can pay your property taxes online by credit and Visa debit or through your financial institution.

You can pay in person by dropping off a cheque at one of the secure payment drop-boxes located outside the main entrances of the following locations:

  • Kanata Client Service Centre at 580 Terry Fox Drive
  • Orleans Client Service Centre at 255 Centrum Boulevard

Ensure that the amount on the cheque reflects the exact amount owing, and indicates the 19-digit tax roll number as shown on your tax bill. Note that payments are processed on business days only.

Water bills

You can pay your water bill online with My ServiceOttawa by payment card or through your financial institution.

Parking Ticket Review / First Attendance Facility

For provincial offences and parking ticket inquires (First Attendance), please contact 3-1-1, following the prompts.

Civil marriage (wedding) ceremonies

Please note that due to emergency closures, all civil ceremonies booked between March 18th and April 6th will be rescheduled.  Staff will be reaching out to all those with upcoming civil ceremony appointments to discuss available options.  We appreciate your understanding.

3-1-1 online

You can access services through 3-1-1 online including:

If you are unable to access City services online, please call 3-1-1 so we can assist you.

Client Service Centres

All City of Ottawa Client Service Centres are closed to the public.

  • ServiceOttawa Client Service Centres can be contacted by calling 3-1-1.
  • ServiceOttawa Client Service Centres are closed on statutory holidays.
  • Mailing address for Metcalfe, West Carleton and North Gower ServiceOttawa Client Service Centres:
    • 110 Laurier Avenue West
      Ottawa, ON   K1P 1J1

 

Laurier Client Service Centre

110 Laurier Avenue West
Ottawa, Ontario   K1P 1J1
Monday to Friday: 8:30 am to 5 pm
Free Public Wi-Fi

This location does not process the following services after 4:30 pm

  • Marriage licences
  • Planning applications
  • Business licences
  • Program registration

Orleans Client Service Centre

255 Centrum Boulevard
Ottawa, Ontario   K1E 3V8
Monday to Friday: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

Nepean Client Service Centre

101 Centrepointe Drive
Ottawa, Ontario   K2G 5K7
Monday to Friday: 8:30 am to 4:30 pm
Free Public Wi-Fi

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

Kanata Client Service Centre

580 Terry Fox Drive
Ottawa, Ontario   K2L 4C2
Monday to Friday: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

Metcalfe Client Service Centre

8243 Victoria Street
Ottawa, Ontario   K0A 2P0
Tuesdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

West Carleton Client Service Centre

5670 Carp Road
Ottawa, Ontario   K0A 2H0
Wednesdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

North Gower Client Service Centre

2155 Roger Stevens Drive
Ottawa, Ontario   KOA 2T0
Thursdays: 8:30 am to 4:30 pm

This location does not process the following services after 4 pm

  • Marriage licences
  • Planning applications
  • Business licences

Walter Baker Sports Centre 

100 Malvern Drive
Ottawa, Ontario   K2J 2G5
613-580-2788

**Beginning June 3rd, 2019, this location will no longer accept pet registration and/or parking ticket payments. Please visit one of the other 7 locations listed above.

Interpretation services

When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in more than 170 languages when you call one of the following numbers:

  • 3-1-1 
  • Ottawa Public Health Information Line: 613-580-6744 
  • OC Transpo Information Line: 613-741-4390
  • Tax and Water Customer Service Line: 613-580-2444
  • Social Services Intake Line: 3-1-1, select language, then 4 
  • Mayor’s Office: 613-580-2496 
  • City Councillor offices

When calling a City phone line, you may ask to be placed in a three-way call with an interpreter and a City staff member. The interpreter will allow you to discuss services in the language of your choice.

Merchandise

Welcome to the City of Ottawa's store. With just a few clicks, you can browse through our products available for purchase. Some products viewed through the store may not be currently in stock as our inventory is continually changing. To confirm availability, you can place an order request through the City of Ottawa's store. A Client Service Representative will contact you to let you know the availability of the item(s) you requested, and advise you of when your order will be ready to be picked-up at the Client Service Centre of your choice.

This service is currently not available in person due to COVID-19 closures.

  • Regrettably, on-line orders will not be shipped.
  • Payment is made in-person, at the time of pick-up of your order.
  • All personal information you provide us is processed on a secure server

SHOP NOW!

 

Refund/Return Policy

All sales are final. The City of Ottawa's  store does not provide refunds or returns for products ordered. Returns are only accepted in those cases where a product is defective, or if the product received does not correspond to the product ordered. Should you have any inquires in regards to your purchase, please contact us.

 

Contact Us

If you have any questions or comments about this service, please contact the City of Ottawa by:

Telephone: 3-1-1 (Toll-free 1-866-261-9799/TTY 613-580-2401)

E-mail: shop@ottawa.ca

Mail: City of Ottawa, c/o Orléans Client Service Centre - Mail Code 05-05, 110 Laurier Avenue West, Ottawa, ON K1P 1J1