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Garbage and recycling

Report a problem with garbage collection

Garbage may not have been collected if:

  • The garbage contained recyclables or green bin materials
  • The week had a statutory holiday, in which case your regular collection day may occur one day later.
  • Waste collection contractors operate between 7 am and 6 pm; please wait until after 6 pm before submitting a request for missed collection.
    • If your request concerns a missed collection, all material must remain at the curb to be collected once reported.

Report a problem with garbage collection

Report a problem with black bin collection

  • Waste collection contractors operate between 7 am and 6 pm; please wait until after 6 pm before submitting a request for missed collection.
    • If your request concerns a missed collection, all material must remain at the curb to be collected once reported.
  • If the week had a statutory holiday, your regular collection day may occur one day later
  • Your bin may not have been collected if it contained prohibited items

Report a problem with black bin collection

Report a problem with blue bin collection

  • Waste collection contractors operate between 7 am and 6 pm; please wait until after 6 pm before submitting a request for missed collection.
    • If your request concerns a missed collection, all material must remain at the curb to be collected once reported.
  • If the week had a statutory holiday, your regular collection day may occur one day later.
  • Your bin may not have been collected if it contained prohibited items.

Report a problem with blue bin collection

Report a problem with green bin collection

Green bins are collected weekly. If the week had a statutory holiday, your regular collection day may occur one day later.

Report a problem with green bin collection

Get a blue bin, black bin or green bin

  • Get a blue, black or green bin delivered to your home
  • The City will supply one blue and one black bin and one green bin per household.
  • The Green Bin Program is available in apartment and other multi-residential properties. Please contact your property manager for more information.

Damaged or Missing Containers?

If you have a damaged, broken or missing recycling bin or green bin, you can request a replacement online.  Please note that your damaged bin must be placed out by the curb for the exchange to take place.  Otherwise, please call 3-1-1 to schedule an exchange.  

 

Get a kitchen container, blue, black or green bin

Have you recently moved and containers are missing from your new property?  Have they gone missing or do you require additional bins?  Please use the following to request delivery of new bins:

Do not use other bins for organics collection

Please use the City of Ottawa green bin for organics collection. The bins have been specially designed and tested and are fitted for pick up by an automatic lifter on the collection vehicles.

Approved containers

For more details on approved container sizes, visit the City’s Solid Waste Management By-law.  

Garbage and recycling collection calendar

Download the Ottawa Collection Calendar mobile app for Apple and Android devices to confirm your collection day.

Download from the Apple App store.
Get it on Google Play

You can also use the search tool found below to find the collection schedule for your home address. Searching for your house number and street name will allow you to:

  • View, download and print the collection calendar
  • Sign up for reminders by email, phone or Twitter
  • Upload the collection schedule to your personal calendar (iCal, Google Calendar, Microsoft Outlook), or
  • Request a calendar be mailed to you

ReCollect Systems Inc. collects contract information for the sole purpose of providing reminders and related notifications. *ReCollect (ReCollect Systems Inc.) collects contact information for the sole purpose of providing reminders and related notifications. ReCollect will never share your information with a third party. See the ReCollect privacy policy.

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