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Help around the home

Get help clearing snow

Need help clearing your driveway and/or walkway during the winter?

The Snow Go Program can help you! This program is divided into two parts to match your individual needs to the appropriate service.  The two programs are as follows: 

  • The Snow Go Program provides a matching service for seniors and people with disabilities looking to hire an individual or contractor to clear snow from private driveways and walkways.  Residents who participate in this program are responsible for paying the individual or contractor removing the snow.
     
  • The Snow Go Assist Program provides financial assistance to eligible low-income seniors or persons with disabilities looking to hire an individual or contractor to clear snow from private driveways and walkways.  Approved participants may be reimbursed for 50 % of the cost of snow clearing per event, up to a seasonal maximum of $250.  Rural applicants who have excessively high cost of snow removal, as defined by staff, are eligible up to 50% of the cost of snow clearing for their private driveways and walkways per event, up to a maximum of $450 per Term.

    Check the snow go map [ PDF - 1 MB ] to find the agency that services your neighbourhood.

COMMUNITY SUPPORT
AGENCY

GEOGRAPHIC AREA

SERVES POSTAL
CODES

PHONE 

NAME -  E-MAIL / WEB SITE

Centre de services Guigues Entire city area for Francophone residents   City-wide (613) 241-1266

Mélanie Canuel
mcanuel@centresg.ca 
www.centresg.ca

The Glebe Centre  Serving the Glebe, Old Ottawa East, Old Ottawa South, Carleton Heights, Heron Park, Riverside Park and West Hunt Club

K1G (part), 
K1H (part), K1S, K1V (part), 
K2C (part)


(613) 230-5730

Kristen O'Brien
KOBrien@glebecentre.ca
www.glebecentre.ca

The Olde Forge Community Resource Centre Serving between the Ottawa River and Baseline Road, Woodroffe Avenue north of the Queensway and Clyde Avenue south of the Queensway K2B, K2C (part) (613) 829-9777

Elizabeth Parcher
e.parcher@oldeforge.ca
www.oldeforge.ca

Ottawa West Community Support Serving between the Ottawa River and Baseline Road, east of Woodroffe Avenue  and west of Preston Street  K1Y, K1Z, K2A, K2C (part) (613) 728-6016 ext. 275

Mark Jenkins
mark@owcs.ca
www.owcs.ca

South-East Ottawa Community Health Centre Serving between Industrial Avenue and Hunt Club Road between St. Laurent Blvd and Bank Street K1B (part), 

K1G (part), 
K1H (part), 
K1V (part)

(613) 737-5115 ext. 2321

Stephanie Dickinson
stephanied@seochc.on.ca
www.seochc.on.ca

 The Good Companions  Serving between the Queensway and the Ottawa River, between Blair Rd. and Preston Street, includes the Avenues K1G (part), K1K, K1L, K1M, K1N, K1P, K1R, K2P  (613) 236-0428 Brenda Packer

bpacker@thegoodcompanions.ca
www.thegoodcompanions.ca

Eastern Ottawa Resource Centre  Serving Eastern Ottawa including Cumberland and Gloucester   K1B (part), K1C, K1E, K1J, K1T, K1W, K2G, K4A, K4B, K4C, K4R, K0A (part)  (613) 741-6025 ext. 326   Martin Bazinet

MBazinet@eorc-creo.ca 
http://eorc-creo.ca/

Western Ottawa Community Resource Centre  Serving west of Fisher Avenue, south of Baseline Road including Bells Corners, Barrhaven, Kanata, Carp, West Carleton, Goulbourn and Richmond.   K2E, K2G, K2H, K2J, K2K, K2L, K2M, K2R, K2S, K2T, K2V, K2W, KOA (part)  (613) 591-3686 ext. 313  Dee Machum
machum@wocrc.ca
www.wocrc.ca
 Rural Ottawa South Support Services (ROSSS) Serving Osgoode & Rideau-Goulbourn Wards. Includes Manotick and North Gower.    K1X, K4M, K4P, K0A (part) (613) 692-4697
ext. 228
Della Hart

della.hart@rosss.ca 
www.rosss.ca

Snow Go Assist Program

The Snow Go Assist Program is a program that provides financial assistance to eligible low-income seniors and people with disabilities to pay for a portion of their snow removal costs.

Funding levels

Approved participants may be reimbursed up to 50 per cent of the cost of snow clearing per event, up to a seasonal maximum of $250. Rural applicants who have excessively high cost of snow removal, as defined by staff, are eligible up to 50% of the cost of snow and ice clearing for their private driveways and walkways per event, up to a maximum of $450 per term. . The program is on a first come first served basis.  Agencies have the ability to limit funds allocated to participants if demand is high.   


Eligibility criteria

To be eligible to receive Snow Go Assist Program funding, participants must provide proof that they meet all of the program objectives: Applicants must meet both of the following criteria:

  1. Either senior or a person with a disability.  A senior  is considered any person over the age of 60 years.  For persons with a disability, participants must be physically unable to clear snow from their private driveway and/or walkway due to their own disability
     
  2. Must demonstrate they qualify as low income.  Low income is defined as an annual income of below $31,500 for a single individual and below $39,200 for a household (two or more persons).

    Participants must provide proof of active enrolment in one or more of the following programs to prove that they meet the program objectives:
  1. GIS (Guaranteed Income Supplement)
  2. ODSP (Ontario Disability Support Program)  
  3. Canada Pension Plan Disability Benefit  
  4. Ontario Works plus proof of disability and/or senior (60 year or older)  
  5. Essential Health and Social Supports plus proof of disability and/or senior (60 year or older)  
  6. Home Help plus proof of disability and/or senior (60 year or older)  
  7. Low income senior or person with a disability (proof may be required)  
  8. Special Circumstances may be considered. Detailed proof must be provided.

For more information, please discuss with your local community support agency.

All applicants must sign a disclaimer that states that there is no person(s) physically able to perform snow removal work sharing the residence with the applicant.

Application process

To apply for Snow Go Assist funding, contact your local community support agency listed above.

 Snow Angel Program

Do you know a Snow Angel who deserves recognition?

A Snow Angel is a neighbour or friend that has volunteered to help you, or someone you know who is elderly or has a disability, to improve their accessibility during the winter by clearing snow or ice from their driveway, steps or walkway. 

If you know of a resident of Ottawa who is a Snow Angel, the City of Ottawa wants to thank them!

Snow Angels will be recognized with a certificate signed by the Mayor and a custom keychain with a snowflake symbol and Ottawa logo.

Nominations:

To nominate a resident for recognition as a Snow Angel, please give the City the name and address of the candidate, as well as relevant details (who they are helping and how) by one of the following methods:

  • Email:  communitypride@ottawa.ca
  • Mail:  Attention: Snow Angel Program, City of Ottawa,100 Constellation Drive, 5th floor, K2G 6J8
  • Fax:  613-580-9605 Attention: Snow Angel Program

Personal information is collected through the nomination process under the authority of sections 8 and 10 of the Municipal Act, 2001, S.O. 2001, c. 25. Personal information including contact information will only be used for the administration of the Snow Angel Program, including notifying volunteers of their recognition as a Snow Angel  and inviting the nominee to a recognition event. If you have any questions about the collection and use of personal information, please contact the Snow Angel Program using the contact information above or telephone the Section Manager, Stakeholder Relations at 613-580-2424 x27945.

Home Support Services

Home Support Services provide help with light housekeeping to eligible low-income residents who have a medical need and who have little or no supports in the community. Light housekeeping may include: floors, bathrooms, laundry, kitchen and light dusting.

How do I qualify for Home Support Services?

  • Your income must be below the “low income cut-off” or you are in receipt of social assistance
  • You have a documented medical reason that prevents you from completing homemaking tasks on your own
  • You have little or no support to help you with housekeeping tasks. For example, you live alone and have no family close by

Apply for Home Support Services

Call 3-1-1 between 8:45 am and 4 pm

  • Select 1 for service in English or 2 for service in French
  • Select 4 for Social Services

Eligibility will be assessed during a telephone interview followed with a home visit by a case worker.  

For more information, e-mail CommunitySupports@ottawa.ca.

Rural well water bottle pick up and sample drop off locations

Rural well water bottle pick up and sample drop off locations

Ottawa Public Health (OPH) is improving the well water testing program to make it more convenient for Ottawa residents living on residential well systems to have their well water tested for free.

OPH has established permanent sites across Ottawa where well owners can drop off their water samples and pick up new bottles for future testing. As part of the improved program, residents can drop off their water samples every Tuesday at one of these locations (see chart below). 

Residents wishing to drop off their samples and pick up testing bottles may also continue to do so during regular business hours at OPH’s main office – Mary Pitt Centre (100 Constellation Drive) or at the Ontario Public Health Laboratory (2380 St. Laurent Blvd).

Location Address Hours
Mary Pitt Centre 100 Constellation Dr.

Monday to Thursday:  8:30 am to 4:30 pm

Friday: 8:30 to 11 am

Public Health Ontario Laboratory 2380 St. Laurent Blvd

Monday to Friday:  8 am to 4:30 pm

This service will be provided year round and testing for bacteria continues to be offered free of charge. OPH also recommends testing for nitrates. If you are in an agricultural area, you may also wish to test for pesticides, herbicides, gasoline and solvents.

For any further questions or information, please visit Ottawa.ca/Well WaterTesting or call OPH at 613-580-6744.

East

Residents can drop off their water samples every Tuesday at one of these locations. Pick up of new bottles for future testing can be done during each location’s hours of operation.

Location

Address

Hours

JT Bradley Store – Navan

1220 Colonial Road

6 am to 9 pm

Midori Market – Sarsfield

2950 Colonial Road

6:30 am to 8:30 pm

Orleans Client Service Centre

255 Centrum Boulevard

8:30 am to 4:30 pm

Peladeau Grocerie – Vars

5877 Buckland Road

8 am to 9 pm

South

Residents can drop off their water samples every Tuesday at one of these locations. Pick up of new bottles for future testing can be done during each location’s hours of operation.

Location

Address

Hours

Mackinnon Foodland –Greely

1347 Meadow Drive

24 hrs

Manotick Library

5499 South River

10 am to  8:30 pm

Metcalfe Client Service Centre

8243 Victoria Street

8:30 am to 4:30 pm

North Gower Library

Closed: July 11th-24th, 2016

6579 Fourth Line Road

10 am to  8:30 pm

Osgoode Foodland

5669 Osgoode Main Street

8 am to  9 pm

Rural Ottawa Support Services Manotick

1128 Mill Street

8:30 am to 4 pm

West

Residents can drop off their water samples every Tuesday at one of these locations. Pick up of new bottles for future testing can be done during each location’s hours of operation.

Location

Address

Hours

Carp Library

3911 Carp Road

10 am to 8:30 pm

Darvesh Grocery – Kinburn

3084 Kinburn Side Road

7 am to 8 pm

Dunrobin Meat and Grocery

2808 Dunrobin Road

7 am to 8 pm

Kinburn Client Service Centre

5670 Carp Road

8:30 am to 4:30 pm

King's Your Independent Grocer - Richmond

5911 Perth Street

 8 am to 10 pm

Lighthouse Restaurant – Constance Bay

655 Bayview Drive

7 am to 9:30 pm

Mac’s Milk – Munster

2871 Munster Road

5:30 am to 11:30 pm

Ottawa Public Library - Homebound Services

Homebound services for qualified borrowers confined to their home or residence for more than three months. OPL customers can request to have OPL employees regularly select Library materials and deliver them to their door every month.