Feedback and disability-related service inquiries

Residents and visitors are invited to make service inquiries or provide disability-related feedback on the accessibility of the goods, services and facilities they receive or use at the City of Ottawa.

All feedback and inquiries are tracked and responded to as per the Accessibility for Ontarians with Disabilities Act (2005).

Before you begin

Please provide as much detail as you can about the good, service or inquiry you are referring to. This helps us to answer your question or respond to your feedback.


If there is a cost, it will be no more than the regular cost charged to other persons. You will be notified of the regular cost.



Submit feedback online by completing the Customer service feedback form


If you wish to file a complaint, submit feedback or if you have a disability-related service inquiry you can do so by visiting a Client Service Centre.

The following service will be provided in person between 8:30am and 4pm.

  • Laurier Client Service Centre, 110 Laurier Avenue West
  • Nepean Client Service Centre, 101 Centrepointe Drive
  • Kanata Client Service Centre, 580 Terry Fox Drive
  • Orleans Client Service Centre, 255 Centrum Boulevard
  • Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday)
  • West Carleton Client Service Centre, 5670 Carp Road (open Wednesday)
  • North Gower Client Service Centre, 2155 Roger Stevens Drive (open Thursday)

By Phone

By calling 3-1-1 (613-580-2400) / 613-580-2401(TTY)

By Email

By e-mailing

Please note that complaints may also be made through the corporate complaints process.