Residents and visitors are invited to make service inquiries or provide disability-related feedback on the accessibility of the goods, services and facilities they receive or use at the City of Ottawa.
All feedback and inquiries are tracked and responded to as per the Accessibility for Ontarians with Disabilities Act (2005).
Please provide as much detail as you can about the good, service or inquiry you are referring to. This helps us to answer your question or respond to your feedback.
If there is a cost, it will be no more than the regular cost charged to other persons. You will be notified of the regular cost.
Online
Submit feedback online by completing the Customer service feedback form
In-person
If you wish to file a complaint, submit feedback or if you have a disability-related service inquiry you can do so by visiting a Client Service Centre.
This service is available by appointment only.
Please select a location to book an appointment time:
Laurier Client Service Centre, 110 Laurier Avenue West
Nepean Client Service Centre, 101 Centrepointe Drive
Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law. Exemptions for mask-wearing are noted in the By-law.
By Phone
By calling 3-1-1 (613-580-2400) / 613-580-2401(TTY)
By Email
By e-mailing accessibilityoffice@ottawa.ca
Please note that complaints may also be made through the corporate complaints process.