Significant Weather Event

The Significant Weather Event remains in effect due to the large volume of snow on the transportation network and continued cleanup efforts. Stay up to date on the latest information.

Contact Ottawa Paramedic Service

On this page

Online feedback

Report a compliment

Submit a compliment(link is external) about a staff member or service you received from the Paramedic Service.

Your kind remarks will:

  • be shared with the staff involved
  • added to their personnel file

Report a concern

Submit a concern(link is external) about the conduct, behaviour or competence of a Paramedic Service staff member(s).

The Service:

  • will review your comments
  • May take appropriate steps to address your concerns
  • may contact you to gather further details, if necessary
  • will not notify you of the outcome of the investigation

Report a formal complaint

Submit a formal complaint(link is external) about the conduct, behaviour or competence of a Paramedic Service staff member(s).

Submission conditions:

  • Your must submit in writing
  • You must be directly involved in the incident
  • You must identify yourself (can not be anonymous)
  • You will be involved, in varying degrees
  • You will be notified of the outcome of the investigation

Email

Public relations, community events, media inquiries or general information: paramedicpublicrelations@ottawa.ca(link opens email application)

Request a copy of documentation relating to a call: ambulancecallinfo@ottawa.ca(link opens email application)

Medical coverage for special events: specialeventsparamedic@ottawa.ca(link opens email application)

First Aid and CPR courses: cpr@ottawa.ca(link opens email application)

For all AED related inquiries: ParamedicPAD@ottawa.ca(link opens email application)

 

 

Phone

Call 9-1-1 for emergencies only.

For after-hours information and non-emergency support or assistance, call 3-1-1.

Customer Service Line

613-580-4771

Note: Phone lines are monitored during standard office hours Monday to Friday.

Phone menu options

  1. CPR and First Aid courses
  2. Lost & Found
  3. Special Events information
  4. Community paramedics
  5. Public Access Defibrillator program
  6. General enquiries & customer feedback

Direct lines

First Aid and CPR courses: 613-580-2424, ext. 32434

For all AED related inquiries: 613-580-2424, ext. 22452

Request a copy of documentation relating to a call: 613-580-2424 ext. 22475

Mail

Ottawa Paramedic Service
Professional Standards
2465 Don Reid Drive
Ottawa, Ontario  K1H 1E2