Contact Ottawa Paramedic Service

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Online feedback

Report a compliment

Submit a compliment about a staff member or service you received from the Paramedic Service.

Your kind remarks will:

  • be shared with the staff involved
  • added to their personnel file

Report a concern

Submit a concern about the conduct, behaviour or competence of a Paramedic Service staff member(s).

The Service:

  • will review your comments
  • May take appropriate steps to address your concerns
  • may contact you to gather further details, if necessary
  • will not notify you of the outcome of the investigation

Report a formal complaint

Submit a formal complaint about the conduct, behaviour or competence of a Paramedic Service staff member(s).

Submission conditions:

  • Your must submit in writing
  • You must be directly involved in the incident
  • You must identify yourself (can not be anonymous)
  • You will be involved, in varying degrees
  • You will be notified of the outcome of the investigation


Call 9-1-1 for emergencies only.

For after-hours information and non-emergency support or assistance, call 3-1-1.

Customer Service Line


Note: Phone lines are monitored during standard office hours Monday to Friday.

Phone menu options

  1. CPR and First Aid courses
  2. Lost & Found
  3. Special Events information
  4. Community paramedics
  5. Public Access Defibrillator program
  6. General enquiries & customer feedback

Direct lines

First Aid and CPR courses: 613-580-2424, ext. 32434

For all AED related inquiries: 613-580-2424, ext. 22452

Request a copy of documentation relating to a call: 613-580-2424 ext. 22475


Ottawa Paramedic Service
Professional Standards
2465 Don Reid Drive
Ottawa, Ontario  K1H 1E2