It’s normal for water to pool around a catch basin in wet weather. Roads are designed to drain based on the sewer capacity. Please call 3-1-1 if the catch basin issue is related to a missing catch basin (drain cover).
You may create a service request to advise the City of a catch basin (drain cover) that is:
- Blocked (causing flooding on the road)
- Sunken or raised
Can't find your nearest catch basin? Use the interactive map.
For all emergency requests call 3-1-1. If this service is not available to you please call 613-580-2400. All other Service Requests will be triaged and addressed as operations allow.