Emergency shelters

There are several types of emergency shelters in Ottawa. Shelters offer meals, refuge and case management, and ensure that all clients are assessed and referred to the social and health services they need. Each shelter has a housing support worker to help clients find housing in the community.

If you or someone you know needs shelter, please call the City and make a request for placement. A placement officer will refer you to the best available shelter.

  • Call 3-1-1
  • Toll-Free: 866-261-9799
  • TTY: 613-580-2401