Residential Services Homes (Domiciliary Hostels)

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Residential Services Homes

What are Residential Services Homes?

Residential Services Homes, also known as domiciliary hostels, are private or non-profit residences that provide long-term housing to vulnerable adults who require some supervision and services to maintain their independent living. Residents are typically living with a psychiatric, developmental or physical illness and/or disability. These homes offer a residential living environment that is safe and supportive for all residents.

Services include:

  • Furnished rooms (most are shared accommodation)
  • 24 hour urgent response
  • Medication management
  • Meals and snacks
  • Housekeeping and personal laundry
  • Social and/or recreational activities
  • Access to both on-site and other community-based services

The Residential Service Homes Standards [ 908 KB ] outline the City's expectations for service delivery and ensure that funded services are delivered in an atmosphere of dignity and respect.

Subsidy program for Residential Services Homes

The City of Ottawa provides financial assistance to residents on low income to help with the cost of their board and lodging in a residence. Eligibility is based on an admission and financial assessment.

Admission assessment

To be eligible for a subsidy, a person must:

  • Be 18 years of age, or older
  • Be a person living with psychiatric, developmental, physical illness and/or disability or frailty
  • Voluntarily agree to accept placement
  • Have an immigration status in Canada other than visitor, student, temporary work visa or sponsored immigrant
  • Be able to live in a group setting and display safe, respectful, and non-violent behaviour
  • Be able to bathe, dress, take care of one’s toileting or qualify for community care services to manage these needs independently
  • Be able to walk and change position or use an assistive device to move and change position independently
  • Manage community outings and transportation arrangements independently (unless services are offered as a part of a rural location)
  • Be compliant with prescribed medication/treatment plan and/or be medically stable as determined by a health professional
  • Be compliant with court ordered plan and/or community treatment order, if applicable
  • Manage alcohol and/or substance use choices responsibly and if applicable, be compliant with a prescribed addiction treatment program
  • Be able to manage finances independently or agree to have finances managed by a Power of Attorney for Finance, Public Guardian and Trustee, or consent to have money managed by the Operator
  • Have limited financial resources and meet the allowable asset level

Financial assessment

To qualify for a subsidy, a person must have limited financial resources. Persons who are currently eligible for Ontario Works (OW) or the Ontario Disability Support Program (ODSP) are deemed financially eligible for financial assistance. Generally a person may not qualify for a subsidy if their asset level is greater than $5,000 or if their net annual income exceeds $20,961.45 (subject to change). Couples are treated as separate applicants regardless of their choice of living situation.

Apply for a subsidy in Residential Services Homes

To apply for a Residential Services Home subsidy, a person must complete an application form. The application form is divided into two parts and is supported by an instruction guide.

Here are the steps you need to follow to complete your application:

  1. Read the Instruction Guide before completing the application form. The guide provides detailed step by step instructions on how to fill out the application and what to do with the application once it is complete.
  2. Complete Part 1 – Applicant Information (To change language preference, modify your computer settings).
  3. Ask a health care professional such as a doctor, nurse or social worker to complete Part 2 – Health Information (To change language preference, modify your computer settings).
  4. Submit both parts of the application form to Community Supports. Refer to page 9 of the instruction guide for contact information.

Once the City receives your application and if you appear to qualify for a subsidy, you will meet with a Residential Services Homes Worker who will verify your income, assets and health information. If you do not qualify for a subsidy, we will contact you and give you the reasons why.